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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
First off I want to say that I hope I never have to come here again. While the initial dress purchasing experience was good, the alterations was an absolute nightmare. All I needed was a bustle. I can’t even begin to describe how many times I became irritated because of comments like “If you gain an ounce this isn’t gonna fit” and “ I hope you have a plan because if you come back and don’t fit in this dress it will be a lot of money to fix.” Thank you for the unneeded self esteem killer. Didn’t need that at my fitting. So af... read more
Business response:
Hello Jen, we would like to apologize on behalf of David’s Bridal for the service you received in our store. Your experience does not reflect what we as a company strive to achieve for our guests. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
I had an awful experience when purchasing my wedding dress. The sales rep Shine was barley tolerating myself and my bridal party. She never brought out any of the dress my bridesmaids wanted me to try on and she didn't even listen to me when I asked to try on different styles of veils or belts. The whole time I was just wanting opinions from my bridal party, but she wouldn't stop interrupting everyone with details about how the dress is going to be discontinued and how it was marked down and how I need to buy it today etc. ... read more
I am giving my experience two stars because it was mediocre at best. The woman who showed us the different dresses to try on was efficient and friendly but the entire experience was very impersonal. "Stylist" at David's Bridal is a loose term for sales person working on commission. The dress selection is alright, the dressing rooms are tiny and uncomfortable and packed together with other customers and there is no good place to really view the dress in its entirety. We ran about 10 minutes past our appointment time (an hour ... read more
Business response:
Hello Krysty, we can’t apologize enough for your recent experience. Shopping for a bridal gown is such a special moment and we’re disappointed that your visit fell short of your expectations. Please know that we value the feedback that we receive from our customers, as it allows us to improve the service that we offer. We hope that you’ll take a moment to email us at DBCares@dbi.com ATTN: Jessica H. & the store location in the subject line with your daytime phone number so that we can learn more and see if there’s an opportu... read more
Terrible experience. This location has a particularly poor and inefficient system. It might be OK for Wedding dresses but not for other special occasion attire. However, after this experience I am glad we did not deal with them for wedding gowns. The initial manager was polite but the rest of the staff we dealt with was rude and unhelpful. I went in to try on Mother of the Bride dresses. I was looking to try on off the rack dresses and did not need a consultant. I did not want or need any help, this was NOT for a weddin... read more
Business response:
Hello Carin, we cannot apologize enough for the less than satisfactory experience that you encountered during your visit. We are sorry to hear that there was not a dressing room available for you during the time of your visit. We try to pair each of our guest with a stylist and dressing room. If our dressing rooms are already booked for current or incoming appointments, we may ask our walk-ins to wait for the next available stylist. We encourage our guest to work with a stylist to ensure the proper fit of the dress, no matte... read more
Horrific experience with alterations, money is spent MUCH better elsewhere.
Business response:
Hello Sara, we are deeply sorry that your visit with our alteration team was not positive. If you would like to discuss your experience or if you may need any further assistance, please do not hesitate to reach us at dbcares@dbi.com. Our team would love the chance to improve the customer experience. Thank you, April B.
Went to DB yesterday to try on bridesmaids gowns for my best friend's wedding. There were four of us trying on. We had a 3pm appointment. After we checked in, we were told to head to "that side of the store and pick out dresses you like". So we wandered to the half of the store she had pointed us to and started pulling dresses in the wine color we wanted. Another woman came up to us and asked us what we were doing. This was, apparently, the woman who we were working with. When we explained what "we were doing", she took the ... read more
Business response:
Hello Christina. We would like to take this time to apologize on behalf of David’s Bridal that your visit was not a positive one. Our stylist sometimes do have to work with more than one party at a time. That being said, we always try make sure that we have management and team members in place to ensure that every guest still gets the assistance that they deserve. We are deeply sorry for not accomplishing this and hope that you give us the opportunity to earn back your trust in David’s Bridal. Thank you, Ellice J.
My daughter bought her dress there today with no help, no bells ringing, no big deal. This is one disappointed Mom
Business response:
Hello Tammy, we cannot apologize enough that your daughter was not given the experience she deserves. I understand how important this time is for brides and certainly do not want for her to take her dress home and feel anything other than excitement when trying it on and viewing it. Our team would like to invite her back so that she can be given that experience and service she deserves. Trying it on again, taking the time to view herself, have a member of our team provide their expert advice on accessories and partner with a... read more
They messed up on my dress.I returned my dress for a smaller size over a month before my sister's wedding.I got my smaller dress three days before my sister's wedding. They gave me a dress from another store that was broken and dirty.When I came to pick it up I asked them to make sure it was clean and not broken.When I arrived it was broken and dirty.They said they looked it over, the clasp and the tacks inside to hold the slip and lace together so it didn't fall were broken.The neck line had dark makeup all over it, the bot... read more
Business response:
Hello Stephanie. We are sorry to hear about your experience and would like to apologize. We would like to help find a resolution and invite you to email us at DBcares@dbi.com (Attn.Steven E) so that we can do so. Thank you, Steven E.
Corporate was willing to work with us on a situation but Jessica which is the manager at that location said no, how does she have authority?
Business response:
Hello Sondra, we are sorry to hear that your experience with our team did not meet your expectation. If you need any further assistance, please email us at Dbcares@dbi.com (Attn: city/location) Thank you, April B.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,039,142 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 9:00 p.m.