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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
I loved the dress I picked at this location but the service is the WORST! To start with the girl that helped me with the dress wasn’t helpful at all, I had to go there twice to get the dress I wanted. They take a month to do alterations when in a local tailor shop can be made in 10 days! They alterations are not the best for the price you get. So please if you’re on this area go to a local bridal store instead!
Business response:
Hello Ileana, we are so sorry to hear that you feel this way. We want our consultants to be providing insightful product knowledge and great service to our guests from beginning to end. We will work with our team to improve moving forward. If there is anything additional we can assist you with please email us at DBCares@dbi.com (Attn:BrittianyD) Thank you, BrittianyD.
RecommendedLove my daughters beautiful dress but the staff really need to work on their customer service we went to pick up her dress today & had to bag it ourselves the associate didn’t even offer to help also the door knob fell of our dressing room door thank God my other daughter was on the outside to let us out
Business response:
Hi Maryann, congratulations on your daughter finding the perfect dress for her big day, how exciting! It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
no communication with clients and the management lies to cover themselves.
Business response:
Hello Gigi, thank you for taking the time to provide us with your feedback. We are very sorry to hear you are having this experience. We would love the chance to talk with you further to address these concerns. If you are interested please contact us at dbcares@dbi.com (Subject Attn. April B City/Store Location) Thank you. April B
Picking my dress out was a WONDERFUL experience. The alterations on the other hand, was a complete nightmare. When I picked out my dress, I originally wanted one with sleeves but there wasn't any because it wasn't really in style. I chose to add sleeves to the dress that I picked out. Scheduled my appointment, went, got measured, paid $250 and scheduled my pick up day. Thursday I went to pick up my dress and I couldn't even get the sleeves on my arms it was SO small! Let's keep in mind the arm section was originally too big ... read more
Trying to find a dress for the marine ball and the service was utterly rude. I knew what type of dress I wanted from there because I screenshot the ones I wanted to try on and I just wanted to make sure I get the right size. I asked to be measured and the lady was rude and smart stating oh you have to try on our dresses to be measured. Than when I was getting measured the lady rushed and than guessed what sized I was 4X the size that I am when I went to a different place. I would not recommend this disrespectful place at all
RecommendedI have been trying to call the Winston Salem location repeatedly but it cuts off my call regardless of which extension I choose. I need to speak to customer service today please.
Business response:
Thank you so much for your kind words, Rena. We really appreciate you taking the time out to share your experience with us. Cheers, David's Bridal
Hello, I went to your David's Bridal location to find my wedding dress. This is for my first wedding so this find was extra special. I found my dress. It fit perfectly and I felt so beautiful in it. The manager at the time (July 2019) recommended me to buy a corset that would look great with this dress, so I did at the store the manager referred me to. When I came with the corset during my next first fitting, I was told the dress did not go with the corset. Keep in mind, I brought my wedding dress into the lingerie stor... read more
Business response:
Hello Lisa We would like to express our sincere apologies to you for the experience you had with your dress. What you described is unacceptable and does not uphold the values we at David's Bridal pride ourselves on. We appreciate you bringing this to our attention so that it can be discussed with management. Please email us at Dbcares@dbi.com so that we can further assist you with the fit of your gown. Thank you, Ellice J.
They are just plain rude, uninterested, & mean every time I’ve come in to the store. The only person who showed any type of kindness was the lady who altered my dress. I’ve always had great experiences with David’s Bridal so this is super disappointing.
Business response:
Hello Dani, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to talk with you further to address these concerns. If you are interested please contact us at dbcares@dbi.com (Subject Attn. April B City/Store Location) Thank you. April B
Very poor customer service! They try to put you in what they want you to wear instead of listing to what you want. They worker have very bad attitudes. I didnt have a good bride experience here. Will never go back.
Business response:
Hello Marie, we are so sorry we didn't give you the exceptional experience you deserve. We would love to have you back so we can give you the service we pride ourselves on. Please email us at dbcares@dbi.com(Attn:BrittianyD) so we can discuss further. Best, BrittianyD.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,039,142 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 9:00 p.m.