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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
David’s Bridal is the WORST. Do not buy from them. I brought 2 bridesmaids with me to choose a dress that they felt comfortable in. Upon finding one, they both tried on sizes that they would be ordering and we left. When the dresses were available for pick up one of my girls went in to get it and asked if she needed to try it on in store to make sure it fit. They assured her that it would fit since it was the size she tried on. The sales associates acted like she didn’t have time to deal with her wanting to try on the dress... read more
Business response:
Hello Amber, we sincerely apologize that your bridesmaid is having difficulties with her dress and for the service provided during her visit. We strive to provide the best possible customer service to each and every one of our guests and are so very sorry that was not her experience. We would be happy to have her return so that our team can assist. Please email us at DBCares@dbi.com (Attn:BrittianyD) with her information. Thank you, BrittianyD.
went here with my friend to try on dresses for her wedding and mine. they asked us to mark in their book what kind of styles we liked. after 5 dresses we asked to try on more. the lady said "you tried on all the dresses". i looked at her in annoyance and said "really?". we left immediately and took our friend elsewhere. I even bought my dress at a small boutique
Business response:
Hello Sayda, we can’t apologize enough for your recent experience. Shopping for a bridal gown is such a special moment and we’re disappointed that your visit fell short of your expectations. Please know that we value the feedback that we receive from our customers, as it allows us to improve the service that we offer. We hope that you’ll take a moment to email us at DBCares@dbi.com ATTN: Jessica H. & the store location in the subject line with your daytime phone number so that we can learn more and see if there’s an opportun... read more
Don't go to this store for any of your bridal needs ever. They messed up my order and never placed the in-store order for my veil and shoes. My appointment is this Sunday 9/29 11am. I expect my veil and shoes to be there or I am going straight to the Better Business Bureau
Business response:
Hello Jennifer, we cannot apologize enough for the confusion regarding your order. We certainly understand your frustrations and would like to speak further to ensure your next appointment is flawless. Please email us at DBCares@dbi.com (Attn:BrittianyD) for more assistance. Thank you, BrittianyD.
wouldn't never suggest the alterations department. I went back multiple times to find that my dress wasn't even touched. they charged me and arm and a leg for poor service. Not to mention leaving work early each time and driving 45 minutes. I notified the store and all I got was an automated "apology" email.
Business response:
Hello Julie. We are very upset to see that your time with alterations was so negative. We want to ensure we are providing excellent service and would like to hear more about this. Please email us at DBcares@dbi.com (Attn.Ellice/Springfield). Thank you, Ellice J.
Screws up my daughters dress multiple times, mixed up the 2 bridesmaids dresses, very rude staff, completely unorganized, and causing us to do everything literally six days before the wedding. All due to their error and they did not offer any discounts or anything for there multiple errors.
Bad experience Do not use their seamstress
Business response:
Hello Michael. We are disappointed to hear that you did not have a better experience with your alterations. We would like to hear more about your visit and invite you to email us at Dbcares@dbi.com (Attn.Ellice/Wilmington) with more details. Thank you, Ellice J.
I realize it's not every day that a transgender woman comes in to shop for dresses, but bringing the other staff around while I'm in the fitting room to show me off like a side show attraction is a bit tasteless...
Business response:
Hello Amanda, thank you for sharing your experience with us. Here at David's we celebrate all genders, races, creeds, sizes, budgets, etc. We are sorry if our staff made you feel uncomfortable, during your visit. We would like to sincerely apologize. We will be sure to address this with our Madison Heights location, so this does not occur again. We would love to have you back to provide you with a much better experience. Thank you, Steven E.
Worst experience of my life! Ordered my dress MONTHS ago, the wedding is tomorrow and the dress was ordered in the wrong size, by the Westminster location. Went to go exchange it and there wasn’t anything in my size for the color I needed. Went to the Springs location, NOTHING! Went to Park Meadows, had to go four sizes up on a terrible, snagged, DIRTY dress!!! The manager of the store was irritated that I complained about the way the dress looked and asked for a better discount than 20% & she said, the best I can do is 30%.... read more
Business response:
Hello Nikkie, we’re so sorry to hear about this. We understand the importance of this matter and would like to try and help. Please email us at DBCares@dbi.com (Subject: Attn. Jessica H) with these details, contact information, and the brides first /last name so that we can connect you with our Corporate Customer Service team. Thank you, Jessica H.
RecommendedI went in for a fitting for a dress for my 50th birthday party in August. The dress was ordered and I had to actually order the dress in a size up and get it altered because the size I needed wouldn't be delivered on time. The date of delivery, my dress was not in the store and when I called, the associate on the phone told me that it would not be in for another two weeks and that I had plenty of time because my event wasn't until the middle of October. I was not happy to say the least because if I ordered a dress and the or... read more
Business response:
Hello Erleen. We would like to apologize for the confusion with your dress. We want to make sure that all of our teams are organized and confirming information. We are glad to hear that you did receive your dress, however, moving forward will improve in this area. Thank you, Ellice J.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,039,142 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 9:00 p.m.