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David's Bridal Fairview Heights IL
- Bridal
- Fairview Heights, IL
About this business
Location details
Market Place Shopping Center, #14 Plaza Drive, Fairview Heights, IL, 62208, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
I bought a bridesmaid dress here and had the alterations done here as well, since there's little option in the area. The night before the wedding I found side seem and zipper seams weren't laying well, so I fixed that. No big deal at this point. then I found the seams under the armhole was gaping open. and the shirring on the bodice was loose. I fixed all this near midnight before I would wear it. I will add when I went back to complain, they did refund some of the alteration money.
Business response:
Hi Kelly, we are so sorry to hear that our team disappointed you during your recent visit to our Novi store. We apologize for the issues you encountered, when ordering the dress. We are happy to hear that our manager was able to help find a resolution. We will be sure to use this a teaching opportunity. Thank you so much for taking the time to share this feedback with us, so that we can improve on the service we offer. Thank you, Steven E
Place smells like a cigarette ~~But the staff was nice~~
Business response:
Hello Rosemarie, thank you for your feedback. We apologize for the cigarette odor. We will be sure to pass along your concerns, so we can improve on the store's appearance. Thank you, Steven E
Will never go back. Went to pick up my bridesmaid dress a week before the wedding and it fit perfectly still given that I'm 29 weeks pregnant and had only tried on the dress 3 weeks prior. Once the altered dress was on it had been hemmed only and the dress was above my feet. When they measured it I was barefoot so I tried it on barefoot and it was way to short. The staff didn't apologize or try to make me feel better about it. Instead while I was taking it off I could hear them in the alterations room talking about how tight... read more
Business response:
Hello Ashley . Words cannot express how sorry we are about your recent visit. On behalf of David’s Bridal please accept our most sincere apology. Our goal is to make sure every guest leaves well taken care of, and it does not sound like we lived up to that standard. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
I am so disappointed with David’s Bridal. My bestfriend got her wedding dress from here and loved it. However, every single bridesmaid had issues with their dress. The lady who measured us for one measured us all completely wrong. The first bridesmaid to get her dress in it was way too small and NO weight gain happened... they told her “you must have gained some weight.” For one, how unprofessional? And two, it was literally 4 weeks after. Secondly, I got my dress during Covid so I couldn’t try it on there. Mine of course ... read more
Business response:
Hello Madison . We are sorry to hear about your experience and would like to apologize. We would like to help find a resolution and invite you to email us at DBcares@dbi.com (Attn.Steven E) so that we can do so. Thank you, Steven E.
Bought my daughters prom dress back in February. COVID happened. Long story short David’s bridal forcing you to get in store credit instead of my money back. We won’t be needing anymore dresses. It sucks Covid happened and I think a lot of stores took some hard hits and I believe David’s Bridal should offer customers full refunds for those who do not need in store credit.
This place is a joke. U spend a lot of money on the dresses and they charge a lot to alter them. My sister got her dress from here for my wedding. Mind u she paid $200 for it. She was getting her dress altered and told the lady to take it in a little more because she knew she was gonna loose weight. They charged her $85 to alter it. She went back to try it on after they altered it and still wasn’t rite. They wanted to charge her another $85. This is ridiculous. She could have bought another dress for that much. We won’t be b... read more
They were amazing at helping me with a difficult situation. Found out I was pregnant after I bought the dress and when it did not fit at my fitting, they let me exchange my dress for one that worked for me with the baby bump. I could not have asked for better service.
I was a walk in and i guess the only lady available to help me was on lunch at the time. So she said we could wait for her and browse. So we did. I found maybe 2 dresses to try.. she came by and helped us but seemed to disappear a lot on us and it was akward. I'm very chill and easy to please but when she stated she "didn't have time" to finish entering my info while buying some spanx (to wear under the dress) i found it very unsettling and rude. I kept a cheery face because i was trying to have an important moment with my b... read more
Business response:
Hello Caitlin. We would like to apologize for the less then professional service you received on your recent visit. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide you with a once in a lifetime moment. Thank you for your feedback, we will share it with our management team. Best wishes, April B.
Business response:
Hello Patricia, we apologize for not providing exceptional service during you visit. If you would like to discuss your experience or may need any further assistance do not hesitate to reach out to us again. Thank you, April B.
Frequently asked questions about David's Bridal Fairview Heights IL
How is David's Bridal Fairview Heights IL rated?
David's Bridal Fairview Heights IL has a 4.8 star rating with 4,728 reviews.
When is David's Bridal Fairview Heights IL open?
David's Bridal Fairview Heights IL is open now. It will close at 9:00 p.m.