David's Bridal Fairview Heights IL

4.8

Bridal
Fairview Heights, IL

About this business

Consumer Goods Bespoke Clothing Bridal

Location details

Market Place Shopping Center, #14 Plaza Drive, Fairview Heights, IL, 62208, United States

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Weekday	Schedule	Status
Mon	10:30 a.m. to 7:30 p.m.
Tue	10:30 a.m. to 7:30 p.m.
Wed	10:30 a.m. to 7:30 p.m.
Thu	10:30 a.m. to 7:30 p.m.
Fri	10:30 a.m. to 7:30 p.m.
Sat	9:00 a.m. to 6:00 p.m.
Sun	10:30 a.m. to 6:00 p.m.

4.85,023 reviews

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Taylor Wakeford

2 years ago

I have hundreds of dollars left on a merchandise card. I went to spend it the other day and was told they’re no longer valid since they filed for bankruptcy?? So their customers are being stolen from with no plan on reimbursing them or making things right? This is absolutely insane. So they file bankruptcy and we get stolen from? Make it make sense

Heather Frink

3 years ago

So 4/29 we had to return Izzy’s prom dress to David’s Bridal and they issued a merchandise gift card. I spent three hours of my time first going to the south county location to find out they were closed for repairs and then drove all the way to the Fairview heights location tried on 20 dresses and found the one. Made my way up the the register and they say they no longer accept merchandise gift cards. The lady at the register called the store manager at home and she couldn’t do anything. Then I called corporate of cours... read more

Kendra Weigler-Rhyne

3 years ago

Love picking up my wedding dress to realize they snagged all the way around it (in the center) during my alterations. And nothing they can do Bc it’s the week before my wedding. 🤬

Business response:

Hi Kendra! We are so excited to hear how helpful our team was in creating a magical moment for you while visiting our store! Thank you for taking the time to provide us with your feedback. If there is anything else you need do not hesitate to reach out to our store or us by e-mailing DBCares@dbi.com. Best, DBI

Sierra Behiter

3 years ago

Would not recommend this store to anyone I know. The service here was the worst I have experienced thus far. The lady who was supposed to be helping me in and out of dresses did not attempt to help me at all. My mother and fiancé’s mom had to continuously zip or button me up. I had even asked a few times out loud “Can someone please zip me up?” Thinking she’d take a hint that I needed assistance and nothing. The lady also didn’t clip the dresses to make them fit me right so everything looked very unflattering and I felt terr... read more

Business response:

Hello Sierra. We would like to apologize for the less than satisfactory experience that you received during your visit to our Fairview Heights location. We expect our staff to listen to the wants and needs of our guest, while helping them find the perfect dress. We will be sure to share your experience with our staff, to use as a learning opportunity. We would love another opportunity to give you the service we pride ourselves on. Thank you, Steven E

Kara Diamond

4 years ago

Tamra the manager was rude and very racist! She treated me and my friend like we didn't exist! Gave my stylist to someone else all because we got lost getting there took us 40 mins to get help the only help we did get was from a young black girl named Kayla which was amazing! my bestfriend from Oklahoma was my stylist basically except when Kayla came over trying to help !! I will still be posting exactly what happened! Very rude Tamra was the manager! literally my friend stepped up to assist! very very sad world but racism d... read more

Business response:

Hello Kara, thank you for sharing your experience with us. Here at David's we celebrate all genders, races, creeds, sizes, budgets, etc. We are sorry to hear that you felt like this during your visit. We will be sure to address this with our store location. Any form of discrimination is not welcome in our store. We would love to have you back to provide you with a much better experience. Feel free reach out to us at dbcares@dbi.com( Att: Fairview Heights ). Best wishes, Steven E

Valerie J Lysakowski

4 years ago

Could we not keep selling customer's info to Mary Kay? I understand the value in collaboration but Mary Kay is ugly, overpriced, and predatory AF. it's 2022. Switch to Urban Decay and then maybe we'll talk.

Business response:

Hello Valerie, thank you for your feedback. We will be sure to pass along your concerns, so we can improve on the service we offer. Thank you, Steven E

Kelly Rixmann Burger

4 years ago

I bought a bridesmaid dress here and had the alterations done here as well, since there's little option in the area. The night before the wedding I found side seem and zipper seams weren't laying well, so I fixed that. No big deal at this point. then I found the seams under the armhole was gaping open. and the shirring on the bodice was loose. I fixed all this near midnight before I would wear it. I will add when I went back to complain, they did refund some of the alteration money.

Business response:

Hi Kelly, we are so sorry to hear that our team disappointed you during your recent visit to our Novi store. We apologize for the issues you encountered, when ordering the dress. We are happy to hear that our manager was able to help find a resolution. We will be sure to use this a teaching opportunity. Thank you so much for taking the time to share this feedback with us, so that we can improve on the service we offer. Thank you, Steven E

Rosemarie Razzleberry

5 years ago

Place smells like a cigarette ~~But the staff was nice~~

Business response:

Hello Rosemarie, thank you for your feedback. We apologize for the cigarette odor. We will be sure to pass along your concerns, so we can improve on the store's appearance. Thank you, Steven E

Ashley Stanton

5 years ago

Will never go back. Went to pick up my bridesmaid dress a week before the wedding and it fit perfectly still given that I'm 29 weeks pregnant and had only tried on the dress 3 weeks prior. Once the altered dress was on it had been hemmed only and the dress was above my feet. When they measured it I was barefoot so I tried it on barefoot and it was way to short. The staff didn't apologize or try to make me feel better about it. Instead while I was taking it off I could hear them in the alterations room talking about how tight... read more

Business response:

Hello Ashley . Words cannot express how sorry we are about your recent visit. On behalf of David’s Bridal please accept our most sincere apology. Our goal is to make sure every guest leaves well taken care of, and it does not sound like we lived up to that standard. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.