David's Bridal Fairview Heights IL

4.8

Bridal
Fairview Heights, IL

About this business

Consumer Goods Bespoke Clothing Bridal

Location details

Market Place Shopping Center, #14 Plaza Drive, Fairview Heights, IL, 62208, United States

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Weekday	Schedule	Status
Mon	10:30 a.m. to 7:30 p.m.
Tue	10:30 a.m. to 7:30 p.m.
Wed	10:30 a.m. to 7:30 p.m.
Thu	10:30 a.m. to 7:30 p.m.
Fri	10:30 a.m. to 7:30 p.m.
Sat	9:00 a.m. to 6:00 p.m.
Sun	10:30 a.m. to 6:00 p.m.

4.85,024 reviews

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Tammy Hefele

9 years ago

Didn't have the dresses pulled that was picked out ahead of us coming in. Then didn't have but one of the dresses we were there to see. The store was very busy but they were only using one side of the store's dressing rooms.Way too many people in one area. The only good thing I can say is that the girl helping us was doing her best to help us. Over all not the best experience. Would not recommend them. Felt like it was bait and switch because nobody contacted us about them not having the dresses we came to see.

Business response:

Hello Tammy, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. Our stores can be very busy around this time of year. We will be sending this feedback to our store managers to ensure we work toward a solution. If you are interested in a return visit please email us at dbcares@dbi.com (Subject: Attn Ross A). Best wishes. Ross A.

Carrie Campbell

9 years ago

Awful service. Not even sure that's what you call it. Confused why they make you make an appointment. Treated me as if I was more of a bother to then than a customer. Left before trying on one dress....that was the worst experience I ever had.

Business response:

Hello Carrie, thank you for taking the time to provide a review of your visit. We are very sorry you had this experience in store. We take these matters very seriously and will be forwarding your feedback to our management team for further action. If you would like to discuss this issue in greater detail please email us at dbcares@dbi.com (Subject: Attn Ross A). Ross A.

Andrea Nicole Scholebo

9 years ago

It was the worst experience I've ever had there. They were very rude to my whole group of girls.

Business response:

Hello Andrea, we give our deepest apologies for the experience with us. We are very sorry to hear that your trip to David’s Bridal was less than satisfactory. We strive to give our guests the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. Again we apologize for this experience. If you would like to discuss this issue further please email us dbcares@dbi.com (Subject: Attn Ross A). Congratulations and best wishes. Ross A

Holly Christopher

9 years ago

I would not recommend this place to my worst enemy. I did not get my Bridal dress from here, only the bridesmaids dresses. The only reason I chose this store was because one of my bridesmaids already had the dress I wanted from here. Each time I went into the store I was pointed to an area to pick out dresses and told there would be a note on the dressing room door with our names to try on. Three times... same experience. No sales associate to help, no recommendations, I even got the pleasure of going back to exchange out si... read more

Morgan Marie Lyons-Lawrence

9 years ago

Rob Knowles

10 years ago

On June 26th my wife's sister brought in my wife's wedding dress to be preserved. The dress was sent off to a company in Texas and shipped back to her. When the dress was viewed through the window, it was wadded into the box and the belt was sagging instead of being straight across. She contacted the company that preserved the dress and they stated that they would send a box to have the dress shipped back. After a full week passed, the company was once again contacted by my wife. No one answered the phones. She decided... read more