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David's Bridal Fairview Heights IL
- Bridal
- Fairview Heights, IL
About this business
Location details
Market Place Shopping Center, #14 Plaza Drive, Fairview Heights, IL, 62208, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
Rachel W was a rockstar my daughter Jessica Marek didn't think she would find anything today and she is in shock that Rachel heard her likes and picked the dress in the first group !!! Rockstar !!!
Business response:
Hello Lisha. Thank you for sharing your experience with us. We are so excited we were able to provide the type of service fit for a bride to be. Congratulations on your engagement and best wishes. Ross A.
My daughter in law went here and they were terrible. List the bride's dress twice. Ordered bridesmaids dresses too large and were very snotty when the girls complained. I truly think when you are paying $800.00 for a dress alterations would be included come on now really????
We were made to feel like an inconvenience. Never had our lady come and ask us anything while we were trying on dresses and we were crammed in the middle of a huge wedding party when there were plenty of empty rooms on the other side of the store. I will never go back!
Business response:
Hello Jessie, thank you for taking the time to provide us with your feedback. We are very sorry you did not receive the type of service we strive for in store. We would love to have you return for a better experience. If you are interested in a return visit please email dbcare@dbi.com (Subject: Attn Ross A) Thank you. Ross A.
Didn't have the dresses pulled that was picked out ahead of us coming in. Then didn't have but one of the dresses we were there to see. The store was very busy but they were only using one side of the store's dressing rooms.Way too many people in one area. The only good thing I can say is that the girl helping us was doing her best to help us. Over all not the best experience. Would not recommend them. Felt like it was bait and switch because nobody contacted us about them not having the dresses we came to see.
Business response:
Hello Tammy, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. Our stores can be very busy around this time of year. We will be sending this feedback to our store managers to ensure we work toward a solution. If you are interested in a return visit please email us at dbcares@dbi.com (Subject: Attn Ross A). Best wishes. Ross A.
Awful service. Not even sure that's what you call it. Confused why they make you make an appointment. Treated me as if I was more of a bother to then than a customer. Left before trying on one dress....that was the worst experience I ever had.
Business response:
Hello Carrie, thank you for taking the time to provide a review of your visit. We are very sorry you had this experience in store. We take these matters very seriously and will be forwarding your feedback to our management team for further action. If you would like to discuss this issue in greater detail please email us at dbcares@dbi.com (Subject: Attn Ross A). Ross A.
It was the worst experience I've ever had there. They were very rude to my whole group of girls.
Business response:
Hello Andrea, we give our deepest apologies for the experience with us. We are very sorry to hear that your trip to David’s Bridal was less than satisfactory. We strive to give our guests the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. Again we apologize for this experience. If you would like to discuss this issue further please email us dbcares@dbi.com (Subject: Attn Ross A). Congratulations and best wishes. Ross A
I would not recommend this place to my worst enemy. I did not get my Bridal dress from here, only the bridesmaids dresses. The only reason I chose this store was because one of my bridesmaids already had the dress I wanted from here. Each time I went into the store I was pointed to an area to pick out dresses and told there would be a note on the dressing room door with our names to try on. Three times... same experience. No sales associate to help, no recommendations, I even got the pleasure of going back to exchange out si... read more
On June 26th my wife's sister brought in my wife's wedding dress to be preserved. The dress was sent off to a company in Texas and shipped back to her. When the dress was viewed through the window, it was wadded into the box and the belt was sagging instead of being straight across. She contacted the company that preserved the dress and they stated that they would send a box to have the dress shipped back. After a full week passed, the company was once again contacted by my wife. No one answered the phones. She decided... read more
Frequently asked questions about David's Bridal Fairview Heights IL
How is David's Bridal Fairview Heights IL rated?
David's Bridal Fairview Heights IL has a 4.8 star rating with 4,728 reviews.
When is David's Bridal Fairview Heights IL open?
David's Bridal Fairview Heights IL is closed now. It will open tomorrow at 10:30 a.m.