David's Bridal Fairview Heights IL

4.8

Bridal
Fairview Heights, IL

About this business

Consumer Goods Bespoke Clothing Bridal

Location details

Market Place Shopping Center, #14 Plaza Drive, Fairview Heights, IL, 62208, United States

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Weekday	Schedule	Status
Mon	10:30 a.m. to 7:30 p.m.
Tue	10:30 a.m. to 7:30 p.m.
Wed	10:30 a.m. to 7:30 p.m.
Thu	10:30 a.m. to 7:30 p.m.
Fri	10:30 a.m. to 7:30 p.m.
Sat	9:00 a.m. to 6:00 p.m.
Sun	10:30 a.m. to 6:00 p.m.

4.85,024 reviews

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Madison Schultz

5 years ago

I am so disappointed with David’s Bridal. My bestfriend got her wedding dress from here and loved it. However, every single bridesmaid had issues with their dress. The lady who measured us for one measured us all completely wrong. The first bridesmaid to get her dress in it was way too small and NO weight gain happened... they told her “you must have gained some weight.” For one, how unprofessional? And two, it was literally 4 weeks after. Secondly, I got my dress during Covid so I couldn’t try it on there. Mine of course ... read more

Business response:

Hello Madison . We are sorry to hear about your experience and would like to apologize. We would like to help find a resolution and invite you to email us at DBcares@dbi.com (Attn.Steven E) so that we can do so. Thank you, Steven E.

Bonnie Carmack

5 years ago

Bought my daughters prom dress back in February. COVID happened. Long story short David’s bridal forcing you to get in store credit instead of my money back. We won’t be needing anymore dresses. It sucks Covid happened and I think a lot of stores took some hard hits and I believe David’s Bridal should offer customers full refunds for those who do not need in store credit.

Alicia Pozeg

7 years ago

This place is a joke. U spend a lot of money on the dresses and they charge a lot to alter them. My sister got her dress from here for my wedding. Mind u she paid $200 for it. She was getting her dress altered and told the lady to take it in a little more because she knew she was gonna loose weight. They charged her $85 to alter it. She went back to try it on after they altered it and still wasn’t rite. They wanted to charge her another $85. This is ridiculous. She could have bought another dress for that much. We won’t be b... read more

Ariana Thurnau

7 years ago

They were amazing at helping me with a difficult situation. Found out I was pregnant after I bought the dress and when it did not fit at my fitting, they let me exchange my dress for one that worked for me with the baby bump. I could not have asked for better service.

Caitlin Baughman

7 years ago

I was a walk in and i guess the only lady available to help me was on lunch at the time. So she said we could wait for her and browse. So we did. I found maybe 2 dresses to try.. she came by and helped us but seemed to disappear a lot on us and it was akward. I'm very chill and easy to please but when she stated she "didn't have time" to finish entering my info while buying some spanx (to wear under the dress) i found it very unsettling and rude. I kept a cheery face because i was trying to have an important moment with my b... read more

Business response:

Hello Caitlin. We would like to apologize for the less then professional service you received on your recent visit. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide you with a once in a lifetime moment. Thank you for your feedback, we will share it with our management team. Best wishes, April B.

Patricia Strantz Irvin

8 years ago

Business response:

Hello Patricia, we apologize for not providing exceptional service during you visit. If you would like to discuss your experience or may need any further assistance do not hesitate to reach out to us again. Thank you, April B.

Megan Branson

8 years ago

If I could give Zero stars I would. Worst customer service I’ve ever experienced at an establishment. Was in a wedding in June, myself and 7 other girls were fitted in February and bought our dresses at the same time. The day of the wedding, dresses kept ripping along the zipper and fabric (not in a too small kind of way, the fabric was poorly sewn) 5 out of 8 girls dresses ripped!! FIVE!!!! And considering the bridesmaid dresses were close to $200, without alterations or anything.. this SHOULD NOT have happened.. Anyway... ... read more

Business response:

Hello Megan, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to talk with you further to address these concerns. If you are interested please contact us at dbcares@dbi.com (Subject Attn. April B City/Store Location) Thank you. April B

Candace Moore

8 years ago

I had an appointment to try on wedding gowns yesterday and was disappointed in my experience. I was sharing a stylist with another bride, which was totally fine. My girlfriend helped me in and out of the dresses the majority of my appointment anyway. I'm not sure if it was because I wasn't finding any styles that I liked, or if because the other bride being assisted was getting married much sooner than I was, but the person assisting me dropped me entirely and pulled someone different to take over for her. The whole thin... read more

Laura Michael

8 years ago

I went with my friend for an appointment for her to try on wedding gowns. The whole appointment seemed very disorganized. Also, while this is not location-specific, the variety of styles of wedding gowns is not great. Most of the gowns seemed very embellished, and all seem to cater to that preference. We left feeling unimpressed.

Business response:

Hello Laura. We cannot apologize enough for the service you received during your experience with David's Bridal. Our goal as a company is to provide exemplary service to all of our guests and it hurts us when we hear that we did not accomplish that. Thank you for sharing your feedback. We will be sure to address this with our team. Thank you, April B.