This profile has been claimed by the business owner or representative.
David's Bridal Fairview Heights IL
- Bridal
- Fairview Heights, IL
About this business
Location details
Market Place Shopping Center, #14 Plaza Drive, Fairview Heights, IL, 62208, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
If I could give Zero stars I would. Worst customer service I’ve ever experienced at an establishment. Was in a wedding in June, myself and 7 other girls were fitted in February and bought our dresses at the same time. The day of the wedding, dresses kept ripping along the zipper and fabric (not in a too small kind of way, the fabric was poorly sewn) 5 out of 8 girls dresses ripped!! FIVE!!!! And considering the bridesmaid dresses were close to $200, without alterations or anything.. this SHOULD NOT have happened.. Anyway... ... read more
Business response:
Hello Megan, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to talk with you further to address these concerns. If you are interested please contact us at dbcares@dbi.com (Subject Attn. April B City/Store Location) Thank you. April B
I had an appointment to try on wedding gowns yesterday and was disappointed in my experience. I was sharing a stylist with another bride, which was totally fine. My girlfriend helped me in and out of the dresses the majority of my appointment anyway. I'm not sure if it was because I wasn't finding any styles that I liked, or if because the other bride being assisted was getting married much sooner than I was, but the person assisting me dropped me entirely and pulled someone different to take over for her. The whole thin... read more
I went with my friend for an appointment for her to try on wedding gowns. The whole appointment seemed very disorganized. Also, while this is not location-specific, the variety of styles of wedding gowns is not great. Most of the gowns seemed very embellished, and all seem to cater to that preference. We left feeling unimpressed.
Business response:
Hello Laura. We cannot apologize enough for the service you received during your experience with David's Bridal. Our goal as a company is to provide exemplary service to all of our guests and it hurts us when we hear that we did not accomplish that. Thank you for sharing your feedback. We will be sure to address this with our team. Thank you, April B.
Was very rushed, and I was told I couldn’t go online and order because the colors I wanted wouldn’t be in so I had to settle on one color for my dresses and was told it was a bad idea to do different shades and none would be in on time. Ordered a couple online like I was advised not to do and they will be here in 4-9 DAYS to our homes, was very rude to one of my bridesmaids I was very displeased with the way employees acted and some of my girls had to rush to order because we were told they would not be here on time... it to... read more
Business response:
Hello Christina, We are so sorry to hear that you feel this way, and would love the chance to ensure you are celebrated as you deserve. We take all of our very seriously and want you to know that we will be working with our team further to make improvements. If you would like to contact us at dbcares@dbi.com (Attn: Store Location/City) we would be honored to speak with you further. Humbly Yours, Jill K.
Mae Tate Ferguson 2 hrs · Long, angry rant ahead. *I have purposely kept my Daughter from being able to see this post, because I do not in any way want her to feel like any of this is on her. It is not. PLEASE, do not share it with her, as she needs no further stress about her wedding. This is to warn other people, and quite honestly, for me to get this anger out of my system.* Attention anyone who is getting married anytime in the future: Do NOT...I repeat...DO NOT get your gown from David's Bridal. While I cannot attest... read more
Business response:
Hello Julie, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Ross A.). Best wishes, Jessica H.
Horrible! My sister was shoved in the back surrounded by prom girls for her appointment! The lady who was “helping” her kept walking away and missed seeing her in like all of her dresses and didn’t help her get into her dresses, I had to stand in the tiny room to help my sister. Then Kelly after being absent from My sisters whole appointment came up and said I am gonna help another bridal party so I’ll bounce back and forth. Very unimpressed. This was supposed to be a big and fun day and our experience here was absolutely te... read more
Business response:
Hello Sierra, we are very sorry to hear that your sister's trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Ross A.). Best wishes, Jessica H.
Do not ever shop at David's Bridal! A "non refundable company" I bought a brides maids dress in size 16 here in May, lost over 50 lbs, went back to try to exchange for a size 8 didn't have but they did have one at another store in size 12(figured I could take in the size 12 better than the size 16) they said they could exchange but not refund! I paid the $21+ to overnight ship bc the wedding was less than a week away. The dress came in, I went to go get it and they wanted me to sign and leave. I wanted to try it on. They sai... read more
Business response:
Hello Julie, thank you again for taking the time to give your feedback. We apologize for this issue we encourage all of our associates to help our guests to the best of their abilities. If you would like to discuss this issue further, please email dbcares@dbi.com (Subject: Attn. Ross A.) Best wishes. Ross A.
Very poor experience at this store and their staff on all levels. After spending a couple grand, they messed up her sash, never made it satisfactory and all sales are final. We gave them multiple opportunities to rectify the situation. I believe that if I wasn't so persistent I wouldn't have gotten anybody to care at all. When somebody spends that kind of $ on that important of a day and they mess up, they should do everything possible to make it right! They instructed my daughter to order her dress 2 sizes too big and tha... read more
Business response:
Hello Carmen, thank you so much for reaching out to us. We would like our consultants to order the size corresponding to measurements recorded. Our mission is to have guests the best possible fit for the event. We do have promotions that are time sensitive in store. If you would like to discuss this issue further please email us at dbcares@dbi.com (Attn. Ross A.) Thank you. Ross A.
Had the worst experience at this David's Bridal! The lady was very rude and not very helpful whatsoever. I found the dress that I had to have and she told me it wouldn't be here before my wedding (btw I went to a different location and ordered that exact dress and have it!) Then my fiancé calls to make an alterations appointment for my daughter, my niece, and myself and they were rude to him! I will never go to this one again. As for that, the David's Bridal in St. Louis is absolutely amazing and were so helpful with everyth... read more
Business response:
Hello Tiffany, thank you for taking the time to provide us with your feedback. Your response will be used in training and coaching to ensure we do not fall short of exceptional service in the future. We are very sorry to hear you were unsatisfied with your experience. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn Ross A City/Store Location). Best wishes. Ross A.
Frequently asked questions about David's Bridal Fairview Heights IL
How is David's Bridal Fairview Heights IL rated?
David's Bridal Fairview Heights IL has a 4.8 star rating with 4,728 reviews.
When is David's Bridal Fairview Heights IL open?
David's Bridal Fairview Heights IL is closed now. It will open tomorrow at 10:30 a.m.