This profile has been claimed by the business owner or representative.
David's Bridal Grand Rapids MI
- Bridal
- Grand Rapids, MI
About this business
Location details
3585 28th St SE, Grand Rapids, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Had an horrid experience at the 28th street David’s Bridal today (08/14/22). Our stylist was extremely rude and unhelpful and acted like we were a burden on her. She was very clearly annoyed with us being there, even though we were just sitting there. I’m not typically one to write bad reviews and especially call a singular person out but she should not work in a bridal shop. She very clearly did not enjoy her job or have any desire to be there. It was my first time trying dresses on so I had high expectations and expected a... read more
Business response:
Hello Meghan, we want to extend our sincerest apology for the negative experience you had during your time with us. Our team we will be sure to address these concerns with our store management team. We want our consultants to be providing insightful product knowledge and great service to all our guests. We are sorry to hear that we did not provide you with a once in a lifetime moment. We appreciate your feedback and will be course correcting these concerns with the appropriate parties. DBI
I went to David’s bridal today (6/26/22), to exchange a dress for a different size. I walked in two people at the desk totally ignored me, as if they didn’t see me. I understand that they are likely shortstaffed, but all they had to do was let me know that they would be with me in a moment. After standing there and being totally ignored with them walking by me constantly I said “ excuse me I’m not sure why you’re ignoring me but I think it’s rude and I would appreciate it if someone with simply acknowledge that I’m waiting “... read more
Business response:
Hello Gwendolyn, we are sorry that you did not receive more assistance and your experience was less than satisfactory. We want our consultants to be providing insightful product knowledge and great service to our guests from beginning to end. Our team has since reached out to the store’s management team in regard to your feedback, to assist with training and coaching opportunities for the staff. Thank you, Steven E
arrived there on time, thinking I would experience the great service I had before, but was wrong. it was not packed at all and was ignored by the lady attending us. she kept leaving and ignored us the whole time. we walked our and she didn't even notice that's how bad it was. Will double think again before I make a trip here sadly.
Business response:
Hello Maria, we are sorry that you did not receive more assistance and your experience was less than satisfactory. We want our consultants to be providing insightful product knowledge and great service to our guests from beginning to end. Our team has since reached out to the store’s management team in regard to your feedback, to assist with training and coaching opportunities for the staff. We would love to have you back to provide you with the service you received before. Thank you, Steven E
Summary: HOT, HECTIC, HELLACIOUS! I arrived with 4 family members for my 10:30 appointment. At the desk I heard that my consultant would have another bride as well, which was kind of irritating. My consultant told me to look at the racks and pick what I wanted to try on. What’s the point of choosing favorites and doing my style profile online if the consultant isn’t going to refer to it? Thankfully, I had all of the dresses I wanted to try on saved in a folder on my phone, so we were able to find them right away. I told her... read more
felt ignored by our stylist. she didn't help at ALL. I showed her what I was looking for and she kept walking away and doing other things even though I made an appointment. DO NOT RECOMMEND
Business response:
Hello Jennifer, we would like to apologize for the experience that you received. This is not the experience that we want our guest to have. We pride ourselves in providing our guest with an "once in a lifetime" experience and we are sorry that we feel short of this standard with you. We expect our staff to be giving insightful information and suggestions based on the guest style. We will be sure to share your concerns with our executive team, so we can improve on the service we offer. We would love to have you back to provid... read more
went in with my sister to find a dress for her second wedding. felt like we were treated like a second fiddle. they ignored us and gave the younger bride attention even though we both had appointments. don't recommend at all!!!!
I took my bridesmaids to look for their dresses this last Saturday & our experience was terrible to say the least. She approached us in a very rude way to start off, she pointed out one of my plus size girls right off the bat and made her feel very uncomfortable. She didn’t even bother measuring anyone and didn’t clip anyone’s dresses to give them a better feel of how it would fit on them. I had also asked her if one of the dresses we liked would be able to come in on time and she checked and said no but then proceeded to sa... read more
Business response:
Hello Noemi, we would like to apologize for the experience that you received. This is not the experience that we want our guest to have. We pride ourselves in providing our guest with an "once in a lifetime" experience and we are sorry that we feel short of this standard with you. We expect our staff to be giving insightful information and suggestions based on the guest style. We will be sure to share your concerns with our executive team, so we can improve on the service we offer. Please reach out to us at dbcares@dbi.com, ... read more
Frequently asked questions about David's Bridal Grand Rapids MI
How is David's Bridal Grand Rapids MI rated?
David's Bridal Grand Rapids MI has a 4.3 star rating with 3,533 reviews.
When is David's Bridal Grand Rapids MI open?
David's Bridal Grand Rapids MI is open now. It will close at 7:30 p.m.