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David's Bridal Grand Rapids MI
- Bridal
- Grand Rapids, MI
About this business
Location details
3585 28th St SE, Grand Rapids, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I would not recommend Davids Bridal! I thought setting an appointment and pre selecting my dresses ment that it would be ready when I walked in.. That I would get one on one fitting...Nope.. The lady who was to be assigned to my needs and fitting was also assigned to 4 other girls... I am not impressed.. I had to go out and get my pre selected dresses and two were not available!!! I had to wait in my underwear in the fittong room for a dress because the lady assisting me was also assisting everyone else.. Not a good way to r... read more
Worst customer service ever! I couldn't believe the lack of knowledge or lack of willingness to find the answers to simple questions. I found myself very upset when I left.
Business response:
Hello Christine, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com. Thank you, BrittianyD.
We had a great appointment for the wedding dress. Consultant was very friendly and attentive. Bridesmaids appointment was terrible. The consultant was never around when we needed her and we felt very rushed. But we did find the bridesmaids dress and flower girl dress. I picked up my daughter’s flower girl dress last week and she was ecstatic to put it on. However, as I zipped it up, I lost my excitement. I paid $150 for a brand new dress. This dress clearly came off the floor of another store. The snap is coming loose hangin... read more
Business response:
Hello Emily. We would like to apologize for any frustrations that we may have caused you. We would like to look further into your situation and help find a resolution to your issue. Please email us at Dbcares@dbi.com (Attn. Steven E), so that we can gather more information and further assist you. Thank you, Steven E
Business response:
Hello Mariana, we apologize for the experience in store. If you need any further assistance, please email dbcares@dbi.com (Subject: Attn. Ross A.) Best wishes. Ross A.
Overcrowded. No space to try on dresses. Small fitting rooms, no mirrors in fitting rooms. Bride to be did not feel special at all.
Business response:
Hello Megan, Thank you for sharing your valuable time and feedback regarding your visit. We are so sorry to fall short in providing you with anything less than a full five star expereince with our location. Please feel free to provide us with additional suggestions on how we can improve. (dbcares@dbi.com, Attn: Store Location/City). Thank you, Jill K.
My sister had an appointment for trying on bridal gowns.We were told we would share our consultant with another person and would have limited seating.Ours brought 4 dresses to try and than one more.That is it,We had to go get dresses ourselves.At one point we came out and she was just sitting down.Going to go back another day,not on Saturday.
Business response:
Hello Dawn, thank you so much for providing a review of your experience with us. We sincerely apologize for the service you received during your visit. It is our mission to provide the type of experience our guests desire. We will utilize your feedback to improve our service in store. If you would like to discuss this issue further, please email dbcares@dbi.com (Subject Attn: Ross A.) Thank you and have a great time at the event. Ross A.
Business response:
Hello Erika, we apologize for not providing exceptional service during you visit. If you would like to discuss you experience or may need any further assistance do not hesitate to reach out to us again. Thank you, April B.
Business response:
Hello Ranae, thank you for taking the time to give your feedback. We apologize for this issue we encourage all of our associates to help our guests to the best of their abilities. If you would like to discuss this issue further, please email dbcares@dbi.com (Subject: Attn. Ross A.) Best wishes. Ross A.
Frequently asked questions about David's Bridal Grand Rapids MI
How is David's Bridal Grand Rapids MI rated?
David's Bridal Grand Rapids MI has a 4.3 star rating with 3,533 reviews.
When is David's Bridal Grand Rapids MI open?
David's Bridal Grand Rapids MI is closed now. It will open tomorrow at 10:30 a.m.