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David's Bridal Grand Rapids MI
- Bridal
- Grand Rapids, MI
About this business
Location details
Centerpointe Mall, 3585 28th St SE, Grand Rapids, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Their bridal consultants have way too many brides at one time so you don’t get one on one attention to find your perfect dress. We ended up going through the racks ourselves after she disappeared for 20 minutes. They also never asked price range, just started pulling random dresses. Didn’t buy my dress here
Business response:
Hi Anna, we sincerely apologize that your experience with us was less than satisfactory. We do schedule multiple appointments that may occur simultaneously however, your stylist should be assisting both parties as they may be assigned to more than one at a time. We are working with the store to construct a better means of assistance with our appointments as we want to make sure that each customer receives the designated time and attention that they deserve. Thank you, Steven E
I went here with the bridal party for my cousin's wedding, and even though we had an appointment, we still had to wait at least 30min, maybe longer, to get an assistant & fitting room. ONE fitting room for ALL of us to rotate into. There are no mirrors in the room, so you have to go out into the hall to look at every dress, and it was unbelievably crowded in the fitting area! Nowhere near enough room for everyone, despite the "reservation" we had made. Once I bought my dress it took months to get, and they never called to in... read more
Business response:
Hello Katie, thank you for sharing your feedback. We would like to apologize that you are not 100% pleased with our store. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
The consultant was very impersonal and made comments that were not at all encouraging to brides. She looked like she hated her job, and I felt rushed through the entire process. Picking out a dress for your wedding is supposed to be a fun and exciting process, instead I left feeling very frustrated and annoyed.
Business response:
Hello Anna, we are so sorry to hear that you are disappointed with your visit with us. Here at David's, we pride ourselves on providing exceptional customer service. It doesn't seem as if we met that standard with you. We will reach out to the store to share your frustrations. We would love to have you back to provide you with a much better experience, perhaps another location. Thank you, Steven E
Was not a good experience at all, the consultant was horrible, would not recommend David's Bridal at all!!!
Business response:
Hello Kathie, we are so sorry to hear that you are disappointed with your visit with us. Here at David's, we pride ourselves on providing exceptional customer service. It doesn't seem as if we met that standard with you. We will reach out to the store to share your frustrations. We would love to have you back to provide you with a much better experience. Thank you, Steven E
I would not recommend Davids Bridal! I thought setting an appointment and pre selecting my dresses ment that it would be ready when I walked in.. That I would get one on one fitting...Nope.. The lady who was to be assigned to my needs and fitting was also assigned to 4 other girls... I am not impressed.. I had to go out and get my pre selected dresses and two were not available!!! I had to wait in my underwear in the fittong room for a dress because the lady assisting me was also assisting everyone else.. Not a good way to r... read more
Worst customer service ever! I couldn't believe the lack of knowledge or lack of willingness to find the answers to simple questions. I found myself very upset when I left.
Business response:
Hello Christine, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com. Thank you, BrittianyD.
We had a great appointment for the wedding dress. Consultant was very friendly and attentive. Bridesmaids appointment was terrible. The consultant was never around when we needed her and we felt very rushed. But we did find the bridesmaids dress and flower girl dress. I picked up my daughter’s flower girl dress last week and she was ecstatic to put it on. However, as I zipped it up, I lost my excitement. I paid $150 for a brand new dress. This dress clearly came off the floor of another store. The snap is coming loose hangin... read more
Business response:
Hello Emily. We would like to apologize for any frustrations that we may have caused you. We would like to look further into your situation and help find a resolution to your issue. Please email us at Dbcares@dbi.com (Attn. Steven E), so that we can gather more information and further assist you. Thank you, Steven E
Business response:
Hello Mariana, we apologize for the experience in store. If you need any further assistance, please email dbcares@dbi.com (Subject: Attn. Ross A.) Best wishes. Ross A.
Overcrowded. No space to try on dresses. Small fitting rooms, no mirrors in fitting rooms. Bride to be did not feel special at all.
Frequently asked questions about David's Bridal Grand Rapids MI
How is David's Bridal Grand Rapids MI rated?
David's Bridal Grand Rapids MI has a 4.4 star rating with 4,181 reviews.
When is David's Bridal Grand Rapids MI open?
David's Bridal Grand Rapids MI is closed now. It will open at 10:30 a.m.