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David's Bridal Grand Rapids MI
- Bridal
- Grand Rapids, MI
About this business
Location details
Centerpointe Mall, 3585 28th St SE, Grand Rapids, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Business response:
Hello Megan, Thank you for sharing your valuable time and feedback regarding your visit. We are so sorry to fall short in providing you with anything less than a full five star expereince with our location. Please feel free to provide us with additional suggestions on how we can improve. (dbcares@dbi.com, Attn: Store Location/City). Thank you, Jill K.
My sister had an appointment for trying on bridal gowns.We were told we would share our consultant with another person and would have limited seating.Ours brought 4 dresses to try and than one more.That is it,We had to go get dresses ourselves.At one point we came out and she was just sitting down.Going to go back another day,not on Saturday.
Business response:
Hello Dawn, thank you so much for providing a review of your experience with us. We sincerely apologize for the service you received during your visit. It is our mission to provide the type of experience our guests desire. We will utilize your feedback to improve our service in store. If you would like to discuss this issue further, please email dbcares@dbi.com (Subject Attn: Ross A.) Thank you and have a great time at the event. Ross A.
Business response:
Hello Erika, we apologize for not providing exceptional service during you visit. If you would like to discuss you experience or may need any further assistance do not hesitate to reach out to us again. Thank you, April B.
Business response:
Hello Ranae, thank you for taking the time to give your feedback. We apologize for this issue we encourage all of our associates to help our guests to the best of their abilities. If you would like to discuss this issue further, please email dbcares@dbi.com (Subject: Attn. Ross A.) Best wishes. Ross A.
I was in there last night, my stylist was more worried about the girl next to me then actually helping me. When I told her what my budget was that's about the time that my bridesmaids had to start helping me because the stylist was no where to be found. She didn't help me zip up the dresses I tried on, all in all not the experience I was hoping for. I felt like she didn't want to help me because I didn't have the biggest of budgets and couldn't afford a $700+ dress.
Business response:
Hello Aimee, thank you so much for providing a review of your experience with us. We sincerely apologize for the service you received during your visit. It is our mission to provide the type of experience our guests desire. We are truly sorry we were not able to provide the type of service we strive for. We will utilize your feedback to improve our service in store. If you would like to discuss this issue further, please email dbcares@dbi.com (Subject Attn: Ross A.) Thank you and have a great time at the event. Ross A... read more
This place was so incredibly unhelpful and left me in tears. My experience, a scheduled appointment, was not anything it should have been and I am truly disappointed in David’s Bridal for allowing their staff to act in the manor that they did.
Business response:
Hello Trista, thank you so much for reaching out to us. We deeply apologize for the service in store. It is our mission to give our customers the ?once in a lifetime? experience that they deserve and this is not the type of service we want to provide our guest. We will use your feedback to ensure we are providing stellar service in the future. If you would be willing to discuss this issue further please email us at dbcares@dbi.com (Subject: Attn. Ross A). Best wishes. Ross A.
**Edit 01/05/2018 ** Although my review from my visit on 08/30/17 still stands - I had reconsidered my decision and chose not to go back to purchase from David`s Bridal based on scare/pressure tactics I received just hours after placing my former review. An associate ( I am guessing her position, she could`ve been management , but she did not address herself as such ) named Sarah phoned me . Sarah informed me that an "alert" had come up on my dress. I asked her what type of alert - a discontinuation , short supply? I had pr... read more
Business response:
Hello Amanda thank you for sharing your experience with our Grand Rapids team. We are so excited that Erica was able to provide the type of experience fit for a bride. Best wishes. April B.
Our helper Emily was no help finding my sister her dream dress. And then took time to complain about my sister to her co worker. If you want to receive good service, go somewhere else!
They double booked our appointment (which I am told by the manager is "what they do"). We had to track the girl down and ask her if she could measure our bridesmaids. She was very rude and short with us. She was wrong on every sizing once the girls started trying on dresses. We had to go get our own dresses, and help ourselves to fitting rooms. When I (the bride) asked to try on a couple of dresses at 4:30 (4 hours before their closing time) the manager looked at her watch and gave me a disgusted look. We only bought the bri... read more
Business response:
Hi Shelby, we sincerely apologize that your experience with us was less than satisfactory. We do schedule multiple appointments that may occur simultaneously. We encourage our stylist to work as a team to assist as they may be assigned to more than one at a time. We are working with the store to construct a better means of assistance with our appointments as we want to make sure that each customer receives the designated time and attention that they deserve. If you would like to share any other details about your appoint... read more
Frequently asked questions about David's Bridal Grand Rapids MI
How is David's Bridal Grand Rapids MI rated?
David's Bridal Grand Rapids MI has a 4.4 star rating with 4,186 reviews.
When is David's Bridal Grand Rapids MI open?
David's Bridal Grand Rapids MI is closed now. It will open tomorrow at 10:30 a.m.