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David's Bridal Grand Rapids MI
- Bridal
- Grand Rapids, MI
About this business
Location details
3585 28th St SE, Grand Rapids, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I was in there last night, my stylist was more worried about the girl next to me then actually helping me. When I told her what my budget was that's about the time that my bridesmaids had to start helping me because the stylist was no where to be found. She didn't help me zip up the dresses I tried on, all in all not the experience I was hoping for. I felt like she didn't want to help me because I didn't have the biggest of budgets and couldn't afford a $700+ dress.
Business response:
Hello Aimee, thank you so much for providing a review of your experience with us. We sincerely apologize for the service you received during your visit. It is our mission to provide the type of experience our guests desire. We are truly sorry we were not able to provide the type of service we strive for. We will utilize your feedback to improve our service in store. If you would like to discuss this issue further, please email dbcares@dbi.com (Subject Attn: Ross A.) Thank you and have a great time at the event. Ross A... read more
This place was so incredibly unhelpful and left me in tears. My experience, a scheduled appointment, was not anything it should have been and I am truly disappointed in David’s Bridal for allowing their staff to act in the manor that they did.
Business response:
Hello Trista, thank you so much for reaching out to us. We deeply apologize for the service in store. It is our mission to give our customers the ?once in a lifetime? experience that they deserve and this is not the type of service we want to provide our guest. We will use your feedback to ensure we are providing stellar service in the future. If you would be willing to discuss this issue further please email us at dbcares@dbi.com (Subject: Attn. Ross A). Best wishes. Ross A.
**Edit 01/05/2018 ** Although my review from my visit on 08/30/17 still stands - I had reconsidered my decision and chose not to go back to purchase from David`s Bridal based on scare/pressure tactics I received just hours after placing my former review. An associate ( I am guessing her position, she could`ve been management , but she did not address herself as such ) named Sarah phoned me . Sarah informed me that an "alert" had come up on my dress. I asked her what type of alert - a discontinuation , short supply? I had pr... read more
Business response:
Hello Amanda thank you for sharing your experience with our Grand Rapids team. We are so excited that Erica was able to provide the type of experience fit for a bride. Best wishes. April B.
Our helper Emily was no help finding my sister her dream dress. And then took time to complain about my sister to her co worker. If you want to receive good service, go somewhere else!
They double booked our appointment (which I am told by the manager is "what they do"). We had to track the girl down and ask her if she could measure our bridesmaids. She was very rude and short with us. She was wrong on every sizing once the girls started trying on dresses. We had to go get our own dresses, and help ourselves to fitting rooms. When I (the bride) asked to try on a couple of dresses at 4:30 (4 hours before their closing time) the manager looked at her watch and gave me a disgusted look. We only bought the bri... read more
Business response:
Hi Shelby, we sincerely apologize that your experience with us was less than satisfactory. We do schedule multiple appointments that may occur simultaneously. We encourage our stylist to work as a team to assist as they may be assigned to more than one at a time. We are working with the store to construct a better means of assistance with our appointments as we want to make sure that each customer receives the designated time and attention that they deserve. If you would like to share any other details about your appoint... read more
I ordered a dress from the factory months ago knowing I would probably need alterations. The woman I spoke to in that department was I incredibly rude, condescending, and argumentative. I called yesterday to see if my dress was in and whoever I spoke with assured me that my dress was still in DC and though it was late would be there. I just received a call back from the manager today informing me that my dress, the dress I PAID FOR, is no where to be found and also discontinued. My sisters wedding is only TWO WEEKS away and ... read more
Business response:
Hello Laken, thank you so much for providing a review of your experience with us. We sincerely apologize for the atmosphere and service you received during your visit. It is our mission to provide the once in a lifetime level of service that all guests dream of. We are truly sorry we were not able to provide the type of service we strive for. We will utilize your feedback to improve our service in store. We would love to help finding a dress for your event. If you would like assistance please email dbcares@dbi.com (Sub... read more
I thought it was going to be a good experience when I walked in everyone was very friendly. My consultant on the other hand. She didn't make me feel comfortable at all. After a few dresses it felt like she was just pushing the last one I had tried on rather than going to find me dresses and the ONE! After I found the one she was way happier like she was thankful I FINALLY found my dress.
Business response:
Hello Mikayla, thank you so much for reaching out to us. We deeply apologize for the service in store. It is our mission to give our customers the “once in a lifetime” experience that they deserve and this is not the type of service we want to provide our guest. We will use your feedback to ensure we are providing stellar service in the future. If you would be willing to discuss this issue further please email us at dbcares@dbi.com (Subject: Attn Ross A). Best wishes. Ross A.
For those of you getting married/planning to get hitched! Do not go to #DavidsBridal! We have had nothing but trouble. First they were very unprofessional and announced our sizes in front of everyone (they told me I was a size 12 based off of my measurements...I'm a size 6). I found my wedding dress which was 500$ but when I went to go down to my correct size, the same dress, they tried to charge me 600$ bc that's what that tag said and it wasn't until my mom threw a fit they agreed to 500$. This was in January. They didn't ... read more
Went for alterations for the dress I bought there had an appointment for 1:30. When I got there I was told they were with someone else. I waited until 2 and went and asked when they would be done and no one could tell me. Took my dress and then walked out at 2:15. Why make an appointment? Thanks no thanks!!!!
Business response:
Hello Leanne, We are so sorry for the confusion on our part, and would love the chance to improve future visits with David's Bridal. If you would like to contact us at dbcares@dbi.com, (Attn: Ross A.- 190) we would be honored to speak with you further regarding this matter. Humbly yours, Jill K.
Frequently asked questions about David's Bridal Grand Rapids MI
How is David's Bridal Grand Rapids MI rated?
David's Bridal Grand Rapids MI has a 4.3 star rating with 3,530 reviews.
When is David's Bridal Grand Rapids MI open?
David's Bridal Grand Rapids MI is closed now. It will open at 10:30 a.m.