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David's Bridal Grand Rapids MI
- Bridal
- Grand Rapids, MI
About this business
Location details
3585 28th St SE, Grand Rapids, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
wasn't that great of an experience. could only chose 5 style dresses for bridesmaids with different body types. when I tried to tell the stylist (Cameron) that I didnt like certain styles it went ignored. and she seemed offended that I didn't like what she had picked... I mean if I have to wear it I should like it. I wouldn't recommend it to people who expect a certain experience.
Business response:
Hello Tyler, thank you for sharing your feedback. We would like to apologize that you are not 100% pleased with our store. We are sorry to hear that your stylist wasn't as helpful as you would have imagined. We encourage our staff to be fully engaged with our guest, while trying to find the perfect dress. We will be sure to pass along your concerns. We would love to have you back to provide you with a much better experience. Best wishes, DBI.
Very disappointing experience. Walked in and there was a billion people in there. We were told to pick out dresses in a tiny space with a million other people aggressively running around choosing their dresses as well. We were taken to our area and was not given any help or attention after that. No one gives us clips to clip the dresses and no one gave any help or advice. Our lady was talking and helping other people. The only time she talked to us was when we were leaving because she wanted to make a sale. Absolutely horrib... read more
Business response:
Hello Sasha, we would like to apologize for the experience that you received. This is not the experience that we want our guest to have. We pride ourselves in providing our guest with a memorable experience and we are sorry that we fell short of this standard with you. We will be sure to share your concerns with our executive team, so we can improve on the service we offer. We hope that you visit again, so we can change your view on our customer service. Best wishes, Steven E
Would not recommend! Double book appointments and then try to hurry you. I was only given 2 dresses to try on. They must work on commission because it was made clear I was not a priority. Tried to email corporate with my concerns, but never got a response. If you want a magical experience do NOT go here.
Business response:
Hello Amanda, we would like to apologize for the experience that you received. This is not the experience that we want our guest to have. We pride ourselves in providing our guest with a memorable experience and we are sorry that we fell short of this standard with you. We will be sure to share your concerns with our executive team, so we can improve on the service we offer. We hope that you visit again, so we can change your view on our customer service. Best wishes, Steven E
What an absolutely horrible experience I've had with this store location. We were promised dresses three different dates only for the date to continue to get pushed back. Then they had to nerve to say the first dress arrived but we didn't want it. In actualality it wasn't going to be on time so we paid for the rush order to ship a different dress from the warehouse. Well the second dress was promised July 5. When that date cam and went we decided to call on it. They never informed us that the new date was slated for two days... read more
Check the online availability for the size you need before they let you walk out with a dress thats too big after telling you your size wouldn't come in on time.
The bridesmaid specialist, Madi, was rude to us from the first word she said. We didn’t even stay five minutes because she was so rude and didn’t give us any direction on what their new rules and regulations are. Even when we tried to tell her what we wanted she kept acting like we were a problem. Before we made an appointment we went in to ask and they said they were booked until July but obviously she was wrong. Overall 0/10 don’t come here!
Went wedding dress shopping today at David’s Bridal it was NOT the experience we expected, I cannot complain one bit about the associate who helped us she was doing her best, I believe she was trying to take care of 2 brides on opposite sides of the store, my daughter had no assistance in the dressing room, most of the dresses were never clipped to see how they would look if they fit, her bridesmaids and mother’s STOOD behind sometimes two rows of people trying to see the bride in her dress as she fought to get out of the... read more
Business response:
Hello Pam. Thank you for sharing your experience with us. We are saddened to hear that you and your party's visit to our Grand Rapids location was substandard. We apologize for the party like atmosphere. The store can get overly crowded at times. We are working with our stores to create a better structure, when scheduling appointments. We would love to have you all back during a less crowded time. The weekdays are usually a slower paced atmosphere. Please email us at dbcares@dbi.com (Att:Steven E ), if you would like to vis... read more
When I went there for my first appointment couldn’t ask for a better time. But when I went to pick up my dress was an awful experience! The lady behind the counter asked if I had an appointment when I said no, I needed to pick up my dress she was not as nice. She went and got my dress handed it to me looked at me with an attitude and said you want to try it on or something? I said well i would like to. Didn’t spend as much as I did on a dress that don’t fit. Okay dressing rooms are over there thank god I brought my mom there... read more
Business response:
Hello Amanda, we are deeply sorry that your recent experience with us was less than satisfactory. We at David's Bridal are committed to providing our customers with exceptional customer service. I hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. Our team would be happy to help with any additional needs for your big day.To further discuss this matter, please e-mail us at: dbcares@dbi.com with ATTN Steven E. in the subject line. I will be sure to share your ... read more
RecommendedMy worst nightmare of bringing 2 little kids to go shopping for my daughters prom dress! We had so much help from korynna and she mad us feel very welcomed! We were in and out in less than 30 minutes!
Business response:
Hello Lisa!! We are pleased to hear that your overall experience at our Grand Rapids location was a success, thanks to Korynna. Thank you for sharing you and your daughter's experience with us. Best wishes, Steven E.
Frequently asked questions about David's Bridal Grand Rapids MI
How is David's Bridal Grand Rapids MI rated?
David's Bridal Grand Rapids MI has a 4.3 star rating with 3,528 reviews.
When is David's Bridal Grand Rapids MI open?
David's Bridal Grand Rapids MI is closed now. It will open at 10:30 a.m.