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David's Bridal Grand Rapids MI
- Bridal
- Grand Rapids, MI
About this business
Location details
Centerpointe Mall, 3585 28th St SE, Grand Rapids, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Summary: HOT, HECTIC, HELLACIOUS! I arrived with 4 family members for my 10:30 appointment. At the desk I heard that my consultant would have another bride as well, which was kind of irritating. My consultant told me to look at the racks and pick what I wanted to try on. What’s the point of choosing favorites and doing my style profile online if the consultant isn’t going to refer to it? Thankfully, I had all of the dresses I wanted to try on saved in a folder on my phone, so we were able to find them right away. I told her... read more
felt ignored by our stylist. she didn't help at ALL. I showed her what I was looking for and she kept walking away and doing other things even though I made an appointment. DO NOT RECOMMEND
Business response:
Hello Jennifer, we would like to apologize for the experience that you received. This is not the experience that we want our guest to have. We pride ourselves in providing our guest with an "once in a lifetime" experience and we are sorry that we feel short of this standard with you. We expect our staff to be giving insightful information and suggestions based on the guest style. We will be sure to share your concerns with our executive team, so we can improve on the service we offer. We would love to have you back to provid... read more
went in with my sister to find a dress for her second wedding. felt like we were treated like a second fiddle. they ignored us and gave the younger bride attention even though we both had appointments. don't recommend at all!!!!
I took my bridesmaids to look for their dresses this last Saturday & our experience was terrible to say the least. She approached us in a very rude way to start off, she pointed out one of my plus size girls right off the bat and made her feel very uncomfortable. She didn’t even bother measuring anyone and didn’t clip anyone’s dresses to give them a better feel of how it would fit on them. I had also asked her if one of the dresses we liked would be able to come in on time and she checked and said no but then proceeded to sa... read more
Business response:
Hello Noemi, we would like to apologize for the experience that you received. This is not the experience that we want our guest to have. We pride ourselves in providing our guest with an "once in a lifetime" experience and we are sorry that we feel short of this standard with you. We expect our staff to be giving insightful information and suggestions based on the guest style. We will be sure to share your concerns with our executive team, so we can improve on the service we offer. Please reach out to us at dbcares@dbi.com, ... read more
wasn't that great of an experience. could only chose 5 style dresses for bridesmaids with different body types. when I tried to tell the stylist (Cameron) that I didnt like certain styles it went ignored. and she seemed offended that I didn't like what she had picked... I mean if I have to wear it I should like it. I wouldn't recommend it to people who expect a certain experience.
Business response:
Hello Tyler, thank you for sharing your feedback. We would like to apologize that you are not 100% pleased with our store. We are sorry to hear that your stylist wasn't as helpful as you would have imagined. We encourage our staff to be fully engaged with our guest, while trying to find the perfect dress. We will be sure to pass along your concerns. We would love to have you back to provide you with a much better experience. Best wishes, DBI.
Very disappointing experience. Walked in and there was a billion people in there. We were told to pick out dresses in a tiny space with a million other people aggressively running around choosing their dresses as well. We were taken to our area and was not given any help or attention after that. No one gives us clips to clip the dresses and no one gave any help or advice. Our lady was talking and helping other people. The only time she talked to us was when we were leaving because she wanted to make a sale. Absolutely horrib... read more
Business response:
Hello Sasha, we would like to apologize for the experience that you received. This is not the experience that we want our guest to have. We pride ourselves in providing our guest with a memorable experience and we are sorry that we fell short of this standard with you. We will be sure to share your concerns with our executive team, so we can improve on the service we offer. We hope that you visit again, so we can change your view on our customer service. Best wishes, Steven E
Would not recommend! Double book appointments and then try to hurry you. I was only given 2 dresses to try on. They must work on commission because it was made clear I was not a priority. Tried to email corporate with my concerns, but never got a response. If you want a magical experience do NOT go here.
Business response:
Hello Amanda, we would like to apologize for the experience that you received. This is not the experience that we want our guest to have. We pride ourselves in providing our guest with a memorable experience and we are sorry that we fell short of this standard with you. We will be sure to share your concerns with our executive team, so we can improve on the service we offer. We hope that you visit again, so we can change your view on our customer service. Best wishes, Steven E
What an absolutely horrible experience I've had with this store location. We were promised dresses three different dates only for the date to continue to get pushed back. Then they had to nerve to say the first dress arrived but we didn't want it. In actualality it wasn't going to be on time so we paid for the rush order to ship a different dress from the warehouse. Well the second dress was promised July 5. When that date cam and went we decided to call on it. They never informed us that the new date was slated for two days... read more
Check the online availability for the size you need before they let you walk out with a dress thats too big after telling you your size wouldn't come in on time.
Frequently asked questions about David's Bridal Grand Rapids MI
How is David's Bridal Grand Rapids MI rated?
David's Bridal Grand Rapids MI has a 4.4 star rating with 4,181 reviews.
When is David's Bridal Grand Rapids MI open?
David's Bridal Grand Rapids MI is closed now. It will open at 10:30 a.m.