David's Bridal Indianapolis IN

Alicia Wells 

on Facebook

9 years ago

I was very disappointed in the customer service... we went in the store feeling really great, having had our bride just say yes to her dress. We were planning on picking out dresses... she signed in and was pretty much pushed to the side. So we went to loom at dresses and had a few to try on. We were then approached and scolded for taking dresses off the rack, and instructed not to take anymore. The clerk who had signed us in made a comment that she hadn't communicated very well and someone would be with us... we waited almo... read more

Maria Nicole Collins 

on Facebook

9 years ago

My grandparents spent almost $900 on our wedding dress and the service has been horrible. The first lady we had was hardly around. She was helping another stylist with another bride while I was trying on wedding dresses. We constantly had to go find her. Then they send me an email saying my dress was in and I could pick it up within 7 days. My grandma called to see if we would have it shipped. They said yes, told us it would ship out the next day and to call back for a conformation number the next day. She did, and they told... read more

Molly Fueger 

on Facebook

9 years ago

I'll go ahead and repeat the warnings posted by others...this store has NO customer service at all! They are incredibly hard to deal with and good luck getting a hold of anyone on the phone. If you want to order anything, I suggest ordering online and avoiding this store at all costs. 

Nikki Jones-Gorman 

on Facebook

9 years ago

This store is the absolute worst when it comes to customer service! My sister and I went in to look at bridesmaids dresses, we checked in and was told someone would be right with us. Well after 25 minutes of being ignored and observing people that came in after us getting help we left. As I was leaving I went to tell a sales associate we were leaving and she asked was did they do anything wrong. When I told her she just shrugged her shoulders and said sorry. I thought there was no way they would treat me the same way they di... read more

Taylor Duff 

on Facebook

9 years ago

lol this store was a joke. walked into my appt. and was given a few dresses that the salesperson had given me after me telling her kind of what i was looking for. she wasn't getting it at all. after trying on my first dress, the salesperson was no where to be found, my mom had to help me put on the dress and then my second dress, again the salesperson had given someone else to try to help me out. she then left. we saw the girl who was with me working with another group. we decided to leave. very poor customer service. i feel... read more

Kayla Trumbo 

on Facebook

9 years ago

My little sister found her prom dress and the only nice associate was the one who worked with my sister. I wasn't even allowed to look at wedding dresses because I didn't have an appointment and they told my other sister she could try on bridesmaids dresses. So, we picked a few out and sat down with them and they took them and hung them back up and didn't get her a fitting room. They were super rude and were not very personal at all. I would never recommend this location. Drove quite a bit to be treated poorly. 

Hayla Davis 

on Facebook

9 years ago

WARNING: Long rant about David's Bridal ahead... First and foremost I'd like to state that I'm a person of retail and understand that there a good days and bad days and that mistakes do happen. With that being said, I've never in my life encountered a company full of the rudest employees who literally have made mistake after mistake while dealing with my wedding party. Thankfully, I did not get my wedding gown through them but I unfortunately decided to use them for my bridesmaids dresses which I've come to realize was a te... read more