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David's Bridal Indianapolis IN
- Retail
- Indianapolis, IN
About this business
Location details
Clearwater Springs Shopping Center, 5025 East 82nd Street Ste 1800, Indianapolis, IN, 46250, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I will never send anyone to David's Bridal for anything. Ordered bridesmaid dresses beginning of April. Finally get them, look at them - ALL THE WRONG DRESSES. Was told there is no way for us to get the four dresses we wanted for the wedding which is in September. Was told they would refund the dresses~~Ummm, one bridesmaid lives out of state and we have 4 distinct colors, so not sure trying to go find more dresses was the answer. Bridesmaids said they could make the wrong ones work (bless their hearts) .. then, when we send... read more
Business response:
Hello Rhonda, we are so sorry to hear that you are disappointed with your visit with us. We cannot apologize enough to hear of your recent experience at our Indianapolis location. We will be sure to share your feedback with our team to make sure this does not occur again. We are pleased to hear that our Memphis location was able to help your out of state bridesmaid. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
The staff was rude! They acted as if we were “bothering” them! They had me sign a receipt then she dropped it into my bag. I asked if the receipt was hers. She replied no. It’s yours and all sales are final! Umm don’t you think they should have mentioned that before accepting my payment! �����
Business response:
Hello Lori, we are so sorry to hear of the frustrations we have caused you. We strive to provide all of our guest with a memorable experience and we are so disappointed to know that we did not provide that for you. We will be sure to share your experience with our executive team. Thank you for taking the time to share your experience with us, Steven E.
Save yourself from the frustrating company EVER. This is supposed to be a fun time! If you want to feel rushed, like an inconvenience and nothing be right when ordered, by all means shop here. While the Castleton store was terrible (the 5 times I’ve been there), Greenwood was marginally better if you must go!
Business response:
Hello Megan, we are so sorry to hear of the frustrations we have caused you. We strive to provide all of our guest with a memorable experience and we are so disappointed to know that we did not provide that for you. We will be sure to share your experience with our executive team. Thank you for taking the time to share your experience with us, Steven E.
So awful. I tried on bridesmaids dresses then at checkout couldn’t get the dress in time for the wedding that’s 3 months away. I kindly tried on more dresses, found a new dress, tried to checkout again to find that I couldn’t get that dress in time either. After paying for it. Which is a final sale. Eventually ordered on Amazon. Never going back here. Don’t do it brides, don’t do it!!
All employees were rude and seemed annoyed. When I called the “supervisor” was the rudest of them all and we will definitely take the rest of our needs for our wedding somewhere else.
David's bridal is A HORRIBLE place. They have no sense of what the word customer service stands for. Everyone including the manager Abigail is rude. They work on commission. The first trip the girl that was helping us left and never did anything to help. The bridal party had to help each other get into the dresses. We had to pull our own dresses from the racks. They gave us a date of June 3rd that the dresses would be back. One dress came early and then told us the other dresses wouldn't be here until July 30th. The m... read more
Business response:
Hello Deandra. We would like to apologize for any frustrations that we may have caused you. We would like to look further into your situation and help find a resolution to your issue. Please email us at Dbcares@dbi.com (Attn. Steven E), so that we can gather more information and further assist you. Thank you, Steven E
Business response:
Hello, Thank you for sharing your star rating. Please email us at DBCares@dbi.com(Attn:Jill K) if you would like to share more of your experience. Thank you, BrittianyD.
Business response:
Hello, Thank you for sharing your star rating. Please email us at DBCares@dbi.com(Attn:Jill K) if you would like to share more of your experience. Thank you, BrittianyD.
My fiancé made an appointment to try on different styles of wedding dresses to see what would work better with her body type. When she arrived she said there were multiple people at the host stand discussing who would be going home. She met with the first consultant, whom she said was very nice and listened to her about what she was looking for, but the first consultant left, and a second one showed up. Not a big deal, initially. The second consultant was already working with someone else, thus keeping her from giving my fia... read more
Business response:
Hello Derreck, We are heartbroken to hear that you feel this way and would love the chance to ensure your fiance is celebrated as she deserves. Our mission is to make sure that all of our guests receive the experience they have always dreamed of, and we regret to fall short during this magical time in your life. Please feel free to contact us at dbcares@dbi.com, (Attn: Store Location/City) so we can assist you further regarding this matter. Humbly Yours, Jill K.
Frequently asked questions about David's Bridal Indianapolis IN
How is David's Bridal Indianapolis IN rated?
David's Bridal Indianapolis IN has a 4.3 star rating with 3,166 reviews.
When is David's Bridal Indianapolis IN open?
David's Bridal Indianapolis IN is closed now. It will open tomorrow at 9:00 a.m.