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David's Bridal Indianapolis IN
- Retail
- Indianapolis, IN
About this business
Location details
Clearwater Springs Shopping Center, 5025 East 82nd Street Ste 1800, Indianapolis, IN, 46250, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I will never spend another dollar at David’s Bridal and I regret giving them my business at all. My bridesmaids ordered their dresses and provided all of their contact information and staff advised they would receive an email when their dress was ready for pick up and they would have the option to have it shipped to their house or pick it up at the store. On 3/30/18 I received a call from David’s bridal confirming my address stating that all of my bridesmaids dresses were in and they would be shipped to my address. They ... read more
Business response:
Hello Brooke, We are so sorry to hear that you feel this way, and would love to ensure you are celebrated as you deserve. We value all of our customers? feedback, and we want you to know that the information you provided will be taken very seriously. Please feel free to contact us at dbcares@dbi.com, (Attn: Store Location/City) so we can assist you further regarding this matter. Humbly Yours, Jill K.
I did not have a good experience! My consultant was over booked I literally had 2 people with me and the other person had like 10 the consultant was more worried about her dresses rather then me she seen me in one dress but seen all the other girls dresses on her . I couldn’t even come out of my dressing room to see what I looked like in my dress because they were so packed it was really ridiculous and not how I pictured my first time trying on dresses! I would NOT recommend this place!
Business response:
Hello Ahsley, we can?t apologize enough for your recent experience. Shopping for a bridal gown is such a special moment and we?re disappointed that your visit fell short of your expectations. Please know that we value the feedback that we receive from our customers, as it allows us to improve the service that we offer. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jill K.-114). Best wishes, Jessica H.
The staff was very friendly and personable. If only that was all there was to good customer service. If we hadn't found (pretty much on our own) THE dress, on the first one we pulled off the rack (ourselves) we would have never bought a dress there. To a previous commenter's point, no. Spending $1000 doesn't even get you decent customer service. We drove 40 miles to find out: 1. Daughter got an appointment through a bridal show. When we got there, they had no record of our appointment so we did not have a designated person t... read more
Business response:
Hello Tammy, We're terribly sorry to fall short in providing you with anything less than a full five star experience with our location. We are saddened to hear that you feel this way, and want you to know that we take all of our customers feedback very seriously. If you would like to contact us at dbcares@dbi.com, (Attn: Store Location/City) we would be honored to speak with you further regarding this matter. Humbly Yours, Jill K.
It would have been great if our consultant hadn't been so wrapped up with another client. She brought my daughter four dresses and a strapless bra and *poof!* she was gone. There were a couple times we managed to attract her attention as she scuttled by carrying dresses and accessories for the other client, but we were pretty much left on our own to re-hang and re-bag the dresses, find accessories, etc. When my daughter picked her dress, some completely different consultant came over with the bell for her to ring and rattl... read more
Business response:
Hello Shelley, We are so sorry to hear that your visit with David?s Bridal was anything less than magical, and would love the chance to improve future visits with our team. We want you to know that your feedback is taken very seriously, and would be honored to ensure you are celebrated as you deserve. Please feel free to contact us at dbcares@dbi.com, (Attn: Jill K. - Store 114) if we can assist you further regarding this matter. Warmest Regards, Jill K.
Horrible customer service during bridesmaid dress appt. My bridesmaid was given a room to try on the dresses and we were never checked up on until we were already done and ready to leave. I had a few questions about the dresses while she was changing but I could never find the employee assigned to us. Needless to say we didn’t get a bridesmaid dress..
Business response:
Hello Molly, We are so sorry to hear that your experience was anything less than magical. We would love the chance to ensure you are celebrated as you deserve, we take all of our customers? feedback very seriously. We will be working with the store to ensure improvements are made. If you would like to contact us at dbcares@dbi.com, (Attn: Jill K. - Store Location/City) we would be honored to assist you further. Warmest Regards, Jill K.
HORRIBLE!!!!!!! Way over crowded they where running about half an hour late and never told us!!!!!!! The girl was clueless about everything, the bride LOVED the dress but couldn’t get a straight answer from the girl, and it was simple questions!! And then they couldn’t help us find the colors of the wedding!!!!! No help what so ever, so the lovely bride went to brides by young almost a cross the street! That place is amazing!!!!!!!!!!!
Business response:
Hello Krystal, We are so sorry to hear that you feel this way, and we would love the chance to ensure you are celebrated as you deserve. Our mission is to provide all of our guests with exceptional service, and regret to fall short during your appointment with David's Bridal. If you would like to contact us at dbcares@dbi.com, (Please add Subject- Store Location/City) we would be honored to speak with you further regarding this matter. Humbly Yours, Jill K.
Business response:
Hello Kerri, We are terribly sorry to fall short in providing you with a full five star expereince. We would love the chance to improve future visits with our team. If you would like to contact us at dbcares@dbicom, (Attn: Jill K. - 114) we would be honored to speak with you further regarding your visit. Humbly Yours, Jill K.
WARNING!!! DO NOt COME HERE!!!!! Brought in my bridesmaid to get measured and we trusted their expertise to order her correct size. When the dress came in (days before the wedding) the dress was very small! They offered to alter it to make it into a size bigger and we have 4 days until the wedding so we had no choice but to pay. Instead of reordering the correct size they charged us 135 extra!!! To fix it. I called customer service and all they could say was sorry I don’t know why the store did this. I’m the first of my col... read more
Business response:
Hello Ana, We're so sorry to hear that your experience with our Indianapolis location was anything less than a full five star experience. We would love the chance to improve your overall experience with David's Bridal. Please feel free to contact us at dbcares@dbi.com, (Attn: Jill K. - Store 114) so we can speak with you further regarding this matter. Humbly Yours, Jill K.
This place is the worst. I had my third appointment today to try to buy bridesmaid dresses and everything about the experience was horrible. each visit just gets worse. Employees have no respect for sensitive matters and want very little to do with actually helping. If you find a dress you want, i highly recommend double checking Macy’s. They carry a lot of the same dresses and I am very confident your experience will be much more enjoyable.
Business response:
Hello Kelly, We are terribly sorry for the experience you encountered with our team, and would love the chance to ensure future visits are more enjoyable. If you would like to contact us at dbcares@dbi.com, (Attn: Jill K. - 114) we would be honored to speak with you further regarding this matter. Humbly Yours, Jill K.
Frequently asked questions about David's Bridal Indianapolis IN
How is David's Bridal Indianapolis IN rated?
David's Bridal Indianapolis IN has a 4.3 star rating with 3,159 reviews.
When is David's Bridal Indianapolis IN open?
David's Bridal Indianapolis IN is closed now. It will open at 9:00 a.m.