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David's Bridal Indianapolis IN
- Retail
- Indianapolis, IN
About this business
Location details
Clearwater Springs Shopping Center, 5025 East 82nd Street Ste 1800, Indianapolis, IN, 46250, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
The manager & 90% of the sales people were extremely rude to me & my maid of honor!!! The ONLY reason I got a dress was due to finding one I liked that was affordable. Then they have a layaway plan, every time I called to make a payment, they either had me wait 30 mins or more, or hung up. Then when someone would finally take my payment they were rude & acted like I was completely inconveniencing them. Then I was told a specific date my dress had to be paid off by, made my payments every week (broke them up so there would be... read more
Business response:
Hi Elizabeth, We are deeply sorry for the unacceptable mistake on our end, and would love to help improve your experience with David's Bridal. We are upset to know that you future husband has seen the dress you love and planned on wearing on your special day. We would love to assist you future, if you could email us with additional contact information, we would be more than happy to speak with your regarding this matter. (dbcares@dbi.com Attn: Jill K) Warmest Regard, Jill K
The young lady that helped me was nice and friendly. But I didn't find the dresses that you show online. The size selection was terrible and you don't even allow dresses to be ordered from your site to be sent to the store to try on, for size or selection. For a first time wedding dress shopper I was very discouraged and disappointed.
Business response:
Hello Melody, We are deeply sorry that your experience with us was less than pleasing, and we wish to improve your overall experience with David's Bridal. It is disappointing to hear that our selection was less than what you had expected. If you would like to email us, at dbcares@dbi.com Attn: Jill K, it would be an honor to assist you further. Thank you, Jill K
I made an appointment and the person helping me was very nice but she was very overwhelmed she had two other brides and when I came out of the dressing room there were men walking around which is not necessarily the most comfortable thing wile trying gowns on. I am very confident in my body but that wasn't what I expected. I felt sad when I left and I went in so happy. I didn't even get to tell the consultant helping me bye because I could no longer find her they paged her to the front but she was so busy she didn't make it.
Awful! Lady at the front desk very rude. Got there a little early to look around was told not to touch anything found a dress in the clearance section went ahead and picked it out and was caring it so that no one else could get it and was told immediately that I was not to take any of the dresses off the rack I tried to explain she took it out of my hands and put it in a holding area and told me not to take any more dresses off the rack until my appointment and someone help me. The lady that help me try the dresses on was v... read more
Business response:
Melissa, Thank you so much for providing us with your feedback regarding your recent unacceptable visit with our Indianapolis location. We are so sorry for the experience you encountered and we are displeased that it was less than satisfying. Congratulations on finding the dress you love for your big day, we are so excited for you! We would love to help improve your experience with David's Bridal and ensure your dress is amazing for your wedding day! Please email us, if you would like, at dbcares@dbi.com (Attn: Jill K and l... read more
I was not impressed with this store. I made an appointment for my Wedding Dress shopping at 11:00 am. We got there about 10 minutes early and the ladies at the front desk were just rude. Well can you check in later, closer you your time. You can look but don't touch anything. I checked in 5 minutes later and approximately 10 minutes later we were greeted by a consultant. The store was completely crowded, which I understand but I thought that was there purpose of appointments? The entire time I was trying gowns on, the consul... read more
Business response:
Hello Carey, We are awfully upset that your experience with our Indianapolis store was less than extraordinary. This a special time in your life, and we are disappointed that our associates were unable to deliver outstanding customer service that we would have hoped for. Our mission is to provide all of our guests with a fulfilling visit with excelled service. We would love the chance to improve your whole experience with David's Bridal, if you would like to email us, so we can assist you in improving your shopping needs. (... read more
The $99 dollar sale was a complete joke. The lady helping us out couldn't find which dresses were for $99 and the clearance rack that said $99 had a mix of dresses with it and the lady helping us had to price check all the dresses that were on there for us. The commercial for this sale is overly romanticized and the actual store had next to nothing for $99.
Business response:
Hello Ashley, We are so sorry for the unacceptable experience you encountered at our Indianapolis location, due to the inventory of our $99 sale. We would love the chance to improve your experience, if you would like to contact us at dbcares@dbi.com Attn: Jill K., so we can assist you further in this matter. Thank you, Jill K.
Business response:
Hi Andrea, thank you for your star rating. We are disappointed to see that our team did not provide you with a 5 star experience, and we would like to know where we can improve. Please send us an email to dbcares@dbi.com (Attn: Kristen). Thank you, Ellice J.
I had a horrific experience they left the big white security tag on my junior bridesmaid dress and the operations manager was very rude and inconsiderate of the fact that they made this horrendous error. Imagine finding this 2 hours before your wedding. She kept saying no refund like money was my focus I had a $10000 dollar wedding but its the principal of being stereotyped as somebody looking for a refund. It was my wedding day and they nearly ruined it!!!!!!!!!
Business response:
Hello Perry, We are so sorry for the late response, and feel terrible about the horrible experience you encountered. This is unacceptable and we would love to speak with you further regarding this matter. We're extremely disappointed in the service you received when speaking with our store in reference to the security tag on your junior bridesmaids dress. Please email us at dbcares@dbi.com (Subject - Attn: Jill K. - 114 Security Tag), so we can ensure we can improve this less than pleasing service you received. Warmest Rega... read more
Negative experience...would not recommend!! Bought a pair of shoes online for my son's wedding. Found a different pair elsewhere. Tried to return shoes bought at David's Bridal. Was told they do not take returns. These shoes were NOT a special order nor had they been worn. Had I known this I never would have purchased them in the first place!
Frequently asked questions about David's Bridal Indianapolis IN
How is David's Bridal Indianapolis IN rated?
David's Bridal Indianapolis IN has a 4.3 star rating with 3,166 reviews.
When is David's Bridal Indianapolis IN open?
David's Bridal Indianapolis IN is closed now. It will open tomorrow at 9:00 a.m.