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David's Bridal Indianapolis IN
- Retail
- Indianapolis, IN
About this business
Location details
Clearwater Springs Shopping Center, 5025 East 82nd Street Ste 1800, Indianapolis, IN, 46250, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Business response:
Hi Bre, we are so sorry that we could not provide you with a 5 star experience. We would love to hear more about which areas need some improvement so that we can provide you with a better experience in the future! If you would like to tell us more, please e-mail us at: dbcares@dbi.com (Subject: Attn: Jill K. ? (Insert City/Store Location)). Thank you, Christine G.
Today was the second time we have come to this store and were made to feel like a burden. We were put in a dressing room by one of the staff who pulled a couple of dresses for us, and were there for maybe 30 minutes while one of my bridesmaids tried on a few dresses. It wasn’t very busy and there was plenty of open rooms so I didn’t feel like we were bothering anyone with there being only two of us. One of the other stylists that was not working with us, an older lady with short hair (didn’t catch her name) asked us in a sni... read more
Business response:
Hi Alyssa. We are so sorry that your recent visit left you and your party feeling uncomfortable. We at David's Bridal always want to create a positive and comfortable atmosphere for our guests. We will be sure to share your experience with our management team. Your feedback helps us grow. Thank you, Ellice J.
So the reason for the one star rating is because as soon as we got there we were NOT welcomed and then rudely were told that she couldn't try on any dresses because we didn't make an appointment (understandable) but rudeness isn't needed. Fast forward to shopping around the service was AWFUL not one person asked to help my mother (the bride to be) get fitted for her dress or even told her where to go and I literally seen like 3 of the girls that worked there just chatting away! If we have to make an app to try on a dress it ... read more
Business response:
Hello Hannah. We would like to apologize for the less then professional service you received on your recent visit. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide you with a once in a lifetime moment. Thank you for your feedback, we will share it with our management team. We would love another opportunity to give you the service you deserve. Please email us at Dbcares@dbi.com (Attn: Jill K) so we can set you up with a more personal appointment. Thank you, Jill K.
I give it a big fat zero. I ordered a bridesmaid dress months ago. It came quickly. It had a rip in the dress and a hole. I've never gotten any dress from anywhere manufactured so poorly. I had to complain to not have to pay for shipping. They were going to charge me $30 more since the sale was over. It wasn't my fault I received a torn up dress. I had to pay again for the dress and wait 30 plus days to be credited. I was on the phone over an hour. The replacement dress came and it was the wrong dress. I'm stuck with THE WRO... read more
Business response:
Hello Victoria, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would like the opportunity to explore this matter further for you. If you wish to further discuss this matter, please contact us at dbcares@dbi.com (Subject: Attn: Jill K. ? (Insert City/Store Location)). Thank you, Christine G.
I hate to be negative but this place is unprofessional, unreliable and disrespectful. We went there for the competitive pricing for a flower girl dress but after a chaotic & unprofessional experience I would have been so much happier shopping somewhere else. I wouldn't recommend this business to anyone, especially brides, or anyone who needs to order a dress without extra hassle and confusion. As a large business it's completely understandable to make mistakes, but this went beyond a simple mistake to dealing with rude, inex... read more
Business response:
Hello Chelsea, We are terribly sorry to fall short in providing you with a full five star experience during you most recent visit with our Indianapolis location. We would love the chance to improve this special time for you. If you would like to contact us at dbcares@dbi.com, (Subject- Attn: Jill K.- Store 114) we would be honored to assist you further. Humbly Yours, Jill K.
Absolutely terrible service!! And when my daughter chose a $99 (on sale) dress, the sales girl left us immediately for the next family (who showed up 20 minutes early)....leaving us with the cashier, who knew absolutely nothing (including not knowing how to change the paper receipt roll on her register...I had to show her)! She had no clue what corset, slip, or veil we needed to place on order! So we stood around for a whole hour for the cashier to track down what we needed! We watched other women walk out of the store fu... read more
Business response:
Hello Eli, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. Shopping for a gown is such a special moment and we’re disappointed that your visit fell short of your expectations. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn Jill K.). Best wishes, Steve... read more
We were shopping and the sales associate who was helping my daughter hit the end of her shift. There were 3 dresses stacked, she let my daughter try on one, then said "sorry, I have to go". They had noone else who could assist, so we left without ever even trying those other dresses. My daughter was stressed and overwhelmed already and all the associates in the store could buzz about was the scheduling problems. Did nothing to put her at ease or really help. Management communication problems kept the staff focus from being o... read more
Business response:
Hello Nan, We are terribly sorry to fall short in providing you and your daughter with a full five star experience with our location. We would love the chance to improve this special time for you both. If you would like to contact us at dbcares@dbi.com, (Subject- Attn: Jill K -114) we would be honored to assist you further regarding this matter. Humbly Yours, Jill K.
Sales consultant was very unprofessional she kept rushing the appointment she acted as if she didn't know what she was doing I had to take over the appointment myself to tell her what to do and I don't even work there
Business response:
Hello Yolanda, We are so sorry for the confusion on our part, and would love the chance to improve this special time in your life. Feel free to contact us at dbcares@dbi.com, (Subject- Attn: Jill K- 114) so we can assist you further. We would be honored to assist you further in finding the perfect dress for your special day. Humbly Yours, Jill K.
Frequently asked questions about David's Bridal Indianapolis IN
How is David's Bridal Indianapolis IN rated?
David's Bridal Indianapolis IN has a 4.3 star rating with 3,159 reviews.
When is David's Bridal Indianapolis IN open?
David's Bridal Indianapolis IN is closed now. It will open at 9:00 a.m.