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David's Bridal Lexington KY
- Bridal
- Lexington, KY
About this business
Location details
111 West Reynolds Road Ste 130, Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
My initial visit was so fun! Tried on a 2, it was slightly too big. Got measured, was told I’m a 00. Sounded very odd but also kind of exciting! Dress comes in and it fits horribly all over in all places- no big deal, that’s what alterations are for! On this visit I was told to set an alteration appointment so we did! Came back to revisit the dress with the girl who helped me pick out the dress and a young seamstress. Pleasant experience! Came back when it was “finished”. It was still a little tight after adjusting a few ins... read more
Business response:
Hello Alison, we are so sorry to hear that you were not happy with the alterations performed on your gown. We value you as a customer and we are truly sorry that we let you down. We understand this is an exciting and special time for brides and families and do not take this feedback lightly. Thank you for taking the time to provide your feedback, we appreciate you taking the time so we may grow, train, and become a better place for future brides and customers. Best Wishes, BrittianyB.
RecommendedChristelle was great. Helped us find the perfect dress
Business response:
Thank you so much for your kind words, Pam. We really appreciate you taking the time out to share your experience with us. Cheers, David's Bridal
RecommendedThank you to the amazing Jennifer!!! You were so helpful and kind in a very stressful situation and I can't tell you how grateful we are. ♥ For anyone looking for great customer service and friendly staff, this is the place to go!
Business response:
Thank you so much for your kind words, Serena. We really appreciate you taking the time out to share your experience with us. Cheers, David's Bridal
I had the worst experience at David’s Bridal today! I’m sooo frustrated I don’t recommend this place to anyone! When I had first visited the bridal store I was literally mocked into picking a dress that wasn’t my size, and after a very lengthy fitting session I purchased a dress that I didn’t like. It came in. Still didn’t like it. Asked Melinda the store manager to return, she then explains this bogus return policy that was not mentioned prior to purchase. What a shame. Then Melinda proceeded to get the dress and say to me ... read more
Business response:
Hello Ieshia . Words cannot express how sorry we are about your recent visit. On behalf of David’s Bridal please accept our most sincere apology. Our goal is to make sure every guest leaves well taken care of, and it does not sound like we lived up to that standard. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
Dress sizes everywhere, no customer care. no one helped with sizes. no one helped with different dresses. no one other then the manager even spoke to us. didnt feel welcomed. really wanted to leave and find the dress elsewhere. if you're a bigger person I highly suggest you go elsewhere
Business response:
Hello Laura , thank you for sharing your experience with us. Here at David's we celebrate all genders, races, creeds, sizes, budgets, etc. We are sorry to hear that you felt like this during your visit. We work to maintain a welcoming environment. We want all of our guest to leave well taken care of. We would love to have you back for a more personal experience. If you would like to do so, please email us at Dbcares@dbi.com (attn:Steven E) so we can set up a comeback appointment for you. Thank you, Steven E …
If I could give this David's Bridal 0 stars I would. My little sister had an appointment yesterday to shop for wedding dresses. Her consultant was Taylor B. Things started off okay, but quickly went downhill. We asked for certain dresses to be pulled for her to try on and hardly any of them were pulled. We had to ask numerous times for Taylor to get them. When my sister did like a dress, we asked could it be ordered in white, her response was always no. She never offered to check. I knew better and looked the dresses she lik... read more
Business response:
Hi Tessa! Thank you for taking the time to share your feedback of your experience with your sister on our store. We apologize that you did not have that magical moment when visiting. We understand that you have gone elsewhere, however we would love a chance to get more feedback on how we can improve our brand based on your experience. Please email us at DBCares@dbi.com (Attn: Lexington Location / Steven E.). Thank you, Steven E..
I am extremely dissatisfied with my experience here this evening. I took my niece here to look for her upcoming prom dress, which was a waste of time. An older lady was horribly rude to us multiple times, we had absolutely no assistance, & were treated as if we weren’t even there. With no help from staff we ourselves found the perfect dress for her on the $99 clearance rack. As we were checking out the dress rang up to be $999.99. When we mentioned it was on the $99 rack we were told it was in the wrong place & that was that... read more
Business response:
Hello Brittany, we apologize for not providing exceptional service during you visit. We are sorry to hear that the gown you were interested was placed in the wrong price rack. we do apologize for the frustrations that we may have caused because of this. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
this bridal place wasnt helpful, they treated blk people funny and when you ask questions some of them gave you an answer like they didnt want you to ask any questions. their customer service skills was very rude.
Business response:
Hello Azarain, thank you for sharing your experience with us. Here at David's we celebrate all genders, races, creeds, sizes, budgets, etc. We are sorry to hear that you felt like this during your visit. We will be sure to address this with our Lexington location. Any form of discrimination is not welcome in our store. We would love to have you back to provide you with a much better experience. Feel free reach out to us at dbcares@dbi.com( Att: Columbus). Best wishes, Steven E
Very Unprofessional,Very Rude....No one helped us and I feel that I was discriminated against because of my color....
Business response:
Hello Kasandra, thank you for sharing your experience with us. Here at David's we celebrate all genders, races, creeds, sizes, budgets, etc. We are sorry to hear that you felt like this during your visit. We will be sure to address this with our Lexington location. Any form of discrimination is not welcome in our store. We would love to have you back to provide you with a much better experience. Feel free reach out to us at dbcares@dbi.com( Att: Columbus). Best wishes, Steven E
Frequently asked questions about David's Bridal Lexington KY
How is David's Bridal Lexington KY rated?
David's Bridal Lexington KY has a 4.7 star rating with 4,743 reviews.
When is David's Bridal Lexington KY open?
David's Bridal Lexington KY is open now. It will close at 7:30 p.m.