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David's Bridal Lexington KY
- Bridal
- Lexington, KY
About this business
Location details
111 West Reynolds Road Ste 130, Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
"Where customer service is our priority" unfortunately they've confused "priority" with "means absolutely nothing". I was gifted two zip up hoodies for my wedding day, unfortunately they didn't fit. I stopped by the Lexington location to exchange them, they informed me that because my wedding day had already passed (even though I was still within 30 days of the items being purchased) they would be unwilling to do anything for me. I'm disgusted that after purchasing my wedding dress, flower girl dresses, maid of honor dress, ... read more
Business response:
Hello Michelle. We are very sorry to hear your experience with us was less than satisfactory. Please feel free to email us at dbcares@dbi.com (Subject: Attn Ciara D.) to discuss this matter further. Thank you, Ciara D.
I purchased my wedding dress and everything to go with it from here. I booked my alterations appointment and my dress still didn't fit right with my wedding being next week and living three hours away the lady was very nice and fixed it that night, however they charged me an additional $50 on top of the $175 I had already paid for alterations. I felt like it wasn't my fault that it was wrong and I shouldn't have had to pay anymore. I will probably never go back.
Business response:
Hello Sha. We apologize that you are not pleased with the price of your alterations. We would appreciate the chance to rectify the situation. Please email us at dbcares@dbi.com (Subject: Attn Ciara D.) Thank you, Ciara D.
This Davids Bridal store treats a bride how a bride should be treated! I had just had a horrible experience at the store I live close by to and refused to go back. They were rude and gave me the worst dress experience. I don't live near Lexington at all, but was willing to travel for good service. I had called and explained my experience at another Davids bridal and they were will to fix everything! They were so helpful and kind. The manager and consultant did not rush me and I walked out with the perfect dress. I am so happ... read more
Business response:
Hello Maddie, thank you for sharing your experience with our team in Lexington. We are so excited that we were able to provide the stellar customer service you were looking for. Congratulations and best wishes! Ciara D.
I've been to this location twice, with the first time being a pleasant experience (I bought all my bridesmaid dresses from this location for my wedding 3 years ago). However, my second experience with this location was not so pleasant. Most of the staff were unapproachable, cold, and rude except for the nice lady who first checked me in. I honestly wouldn't go back to this location because of the poor service and the way I was treated by the other staff members, most specifically the lady who was working the fitting room are... read more
Business response:
Hello Kimmi, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn. CiaraD) Thank you.
THE WORST CUSTOMER SERVICE I'VE EVER EXPERIENCED!!!
Could not be less impressed with this store. The dress my girlfriend ordered is more than a week late, and the smartass working just laughed at her and said "it MIGHT be here by the wedding day." They refuse to do a refund even though they aren't living up to the promise they made in store.
Business response:
Hello Andrew, thank you for taking the time to provide us with your feedback. We are very sorry to hear you are having this experience. We would love the chance to talk with your further to address these concerns. If you are interested please contact us at dbcares@dbi.com (Subject Attn. April B City/Store Location) Thank you. April B
The woman who was my consultant yelled at my friend she was going to get more dresses for me based on what I wanted even though she is my consultant she did not pull out adaquit dresses and because she was adamant that I would two sizes larger than I was
Business response:
Hello Liz, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn. CiaraD) Thank you.
I bought a dress here. Because I loved it. Not the experience. It was the first time I had ever been to Davids Bridal. And I should have read the reviews first. The consultant I was assigned was no help at all. And consistently tried to get me to get a dress that was two sizes too big for me. And after she figured out I was not gonna be persuaded she backed off and didn't say anything else the whole appt. except for when it was time for me to leave. Everyone else was really nice.
Business response:
Hello Lovelle, congratulations on finding your dress for your big day, how exciting! We are so sorry to see that our team did not provide you with 5 star service. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Ciara D). Best wishes, Jessica H.
I went with my friend, Caroline, to pick out our dresses for a music group at our college - we need them for next semester. We were ignored from the moment we walked in until we checked out. Although one worker made sure to bump into me, basically pushing me out of her way, while I was looking for dresses to try on. When we found dresses to try, we had to find our own fitting rooms. While we were going through the dresses and coming out to look in the mirrors, two employees stood to the side watching us without helping, tho... read more
Business response:
Hello Elizabeth, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn. CiaraD) Thank you.
Frequently asked questions about David's Bridal Lexington KY
How is David's Bridal Lexington KY rated?
David's Bridal Lexington KY has a 4.7 star rating with 4,743 reviews.
When is David's Bridal Lexington KY open?
David's Bridal Lexington KY is open now. It will close at 7:30 p.m.