David's Bridal Lexington KY

4.7

Bridal
Lexington, KY

About this business

Consumer Goods Bespoke Clothing Bridal

Location details

111 West Reynolds Road Ste 130, Lexington, KY, 40503, United States

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Weekday	Schedule	Status
Mon	10:30 a.m. to 7:30 p.m.
Tue	10:30 a.m. to 7:30 p.m.
Wed	10:30 a.m. to 7:30 p.m.
Thu	10:30 a.m. to 7:30 p.m.
Fri	10:30 a.m. to 7:30 p.m.
Sat	9:00 a.m. to 6:00 p.m.
Sun	10:30 a.m. to 6:00 p.m.

4.74,743 reviews

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Temisha Pyles

6 years ago

Horrible help. Dirty and broken dresses. They didn’t have much sizes to try on. Plus our lady ordered the wrong dress for all 6 of my bridesmaids. Everyone makes mistakes,but she was no help from the start.

Business response:

Hello Temisha, we are so sorry to hear of the frustrations we have caused you. We strive to provide all of our guest with a memorable experience and we are so disappointed to know that we did not provide that for you and your party. We will be sure to share your experience with our executive team, so that we can minimize the mistakes that we make. Thank you for taking the time to share your experience with us, Steven E.

Gabrielle Lankford

7 years ago

Absolutely most stressful unprofessional rude customer service experience in my life . I work customer service so I have no shame is saying so . Everything from the beginning was awful rude staff, not helpful with questions and concerns , they rush you . I had some hope for alterations but hahaha joke was on me . They called the day before my wedding to tell me my dress wasn’t ready and they had not started alterations , they started them at 12 o clock the day before my wedding I was scheduled to pick the dress up at 1:30 pm... read more

Re Banks

Recommended

7 years ago

I took a special needs young lady to this dress shop. The four white ladies at the desk when you first enter the store wouldn't help us at all. I didnt make a big deal about it we just went on in and decided to help out self's. we pulled all of out own dresses and didnt have help with the dressing rooms.. she did find a beautiful dress here. I dont think I will return to this location

Business response:

Hello Re-Re-Re. We are deeply sorry for manner in which our staff member interacted with you and the young lady who ac-complied you during your recent visit. Our top priority is to ensure that all of our guests are well taken care of and it does not sound as though we accomplished that. We will be sure to address your concerns with our stores management team so that we can grow from it. Thank you, April B.

Stephany Hayes

7 years ago

My sister in law and I spent all day today shopping around for dresses for an upcoming cruise. We get it: we aren't the "dropping thousands of dollars" client that they usually see. However, that should not impact the service received - or lack thereof in this case! No one knew what we were there to shop for because never once - I will say that again: not one single time - did we get acknowledged by a staff member. And they were not busy in the least. Four girls were gathered around the podium at the entrance and not a singl... read more

Business response:

Hello Stephany. We cannot apologize enough for the service you received during your experience with David's Bridal. Our goal as a company is to provide exemplary service to all of our guests and it hurts us when we hear that we did not accomplish that. Thank you for sharing your feedback. We will be sure to address your experience with our store team. Thank you, April B.

Hannah Beth Mills

7 years ago

We made an appointment 2 weeks ago and told them that there would be 6 bridesmaids coming. We also told them that the wedding will be May 11th 2019. They called the day before the appointment to confirm and asked if we only had one bridesmaid. They also thought that the wedding was next May. When the bride told her that we had 6 instead of 1, the woman said that they are very busy and would “try” to accommodate us. She claimed that it was wedding season and that Saturday’s are very busy for them. Even though we made an appoi... read more

Business response:

Hello Hannah. We would like to apologize for the lack of communication you had from our store. We strive to keep our guests well informed every step of the way, and unfortunately we did not provide that for you. We will be sure to address your experience with our store management team to ensure it will not happen again. Thank you, April B.

Katlyn Jones

7 years ago

I had a very bad experience with an employee in the alterations department. My consultant, Taylor, was wonderful! I had a very good experience trying on the dresses and she listened to me on what I did and did not like. I ended up purchasing my dress that day in March. My dress is beautiful and fit perfectly! The only alteration that was needed was a small bustle for the small train on my dress. I had then scheduled an alterations appointment for late June or early July. Problem #1, I was told that alterations would be inclu... read more

Business response:

Hello Katlyn. We are deeply sorry for manner in which our staff member addressed you to during your recent visit. We will be reaching out to the management team in regards to your feedback to assist with training and coaching opportunities for the staff. While we were upset to hear that our team did not meet expectations, we are very glad that Melissa and Valerie we able to step in to assist you with your concerns. If you may need any further assistance do not hesitate to reach out to us again. Thank you, April B

Lisa Cox

Recommended

7 years ago

Jessie was so patient and was very in tuned in to what we were looking for when we couldn't really pinpoint it ourselves.

Business response:

Hello Lisa, thank you so much for sharing. We are excited to hear Jessie was able to make your visit a special one. Best wishes. April B.

Layne Wesley

8 years ago

Good place to go if you like being ignored and having to deal with a bunch of bitchy cunts!

Business response:

Hello Layne. We would like to apologize for the less then professional service you received on your recent visit. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide you with a once in a lifetime moment. Thank you for your feedback, we will share it with our management team. Best wishes, April B.

Angela Bereznak

8 years ago

I am a bridesmaid. The bridal party was rushed be finished by 3:00 p.m. and we weren't scheduled to be there until 3; we happened to get there early. I was fortunate that the 1st dress I tried on fit very well because that's the only one I had time to try on. If it hadn't had fit, I would have had to come back by myself to find other a different dress.

Business response:

Hello Angela. We are deeply sorry that you felt rushed on your recent visit to our store. We want every guest to fully enjoy their time with us, and apologize that you were not able to do so. Thank you for sharing your feedback. We will be sure to speak with our team so that we can grow from this. Thank you, April B.