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David's Bridal Louisville KY
- Bridal
- Louisville, KY
About this business
Location details
Gardiner Lane Shopping Center, 3008 Bardstown Road, Louisville, KY, 40205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Don’t ever go to David‘a Bridal. I ordered a dress that didn’t fit when I picked it up, so they rushed a new dress. They told me I needed to go up 2 sizes. I knew this was wrong and told them. They insisted I needed 2 sizes up. They told me if it was too big they would comp all the bodice alterations. Dress came in, literally fell off of me if I didn’t hold it up. Well when we got there for alterations appointment the older, small lady with short hair was extremely rude and kept pouting and talking about how she wasn’t going... read more
Business response:
Hi Hayley! We are so sorry for the care and service you received during your store visit. We value you as a customer and we are truly sorry you did not have a 5 Star experience. We would love a chance to make this right and restore your faith in our brand, please email us at DBCares@dbi.com (Attn: Store Location) Thank you, Davids.
For employees to fat shame a bridal party and allow a Maid of Honor to leave the store in tears because of their rude comments is not acceptable. A bride’s wedding is suppose to be one of the happiest days of her life. This didn’t happen to me, but happened to a friend of a friend and the experience was shared to warn others of this terrible experience in your Louisville store. Not everyone is a size 4 and should not be shamed for it. Your employees need to be trained properly or replaced.
RecommendedWatching my girls picking out their dresses & they are very helpful & they know what they are doing😁
Business response:
Thank you so much for your kind words, Anelaonalani Ohana. We really appreciate you taking the time to share your experience with us.
RecommendedWhile I was visiting family my sis in law, got me a bridal appointment at David’s Bridal and I had an amazing stylist, Kendra who helped me find the perfect dress to marry my best friend! She made the experience memorable and fun! All the staff were friendly and made me feel special. Even during the Pandemic, I still got to experience the wedding dress shopping and Kendra made sure I was comfortable and made sure I found the dress! I was there for five hours! It was a blast and thank you so much Kendra!
Business response:
Hello Bethany, Thank you so much for the feedback on your visit. We will share this information with our store and Kendra. Should you require additional assistance please contact us at DBCares@dbi.com.Best, DBI
RecommendedMichele was absolutely fantastic!! I had an issue with my dress the day my brothers wedding. And not only did she fix it last minute, but she went above and beyond for me! Great customer service and very sweet lady 💕 Thank you again Michele ❤️
Business response:
Thank you so much for your kind words, Ashley. We really appreciate you taking the time out to share your experience with us. Cheers, David's Bridal
My friend and I both scheduled bridal appointments for Sunday, October 20, 2019 for 12-1:30PM. Immediately upon arrival, it was utter chaos in the store. We were asked if we would be okay with sharing a consultant or if we wanted individual consultants. This isn't my first visit to David's Bridal, and historically, one consultant has helped multiple people during the same time slot before. Based on prior experiences, we opted to share a consultant, under the impression we would still receive quality service. Elizabeth was go... read more
Picking my dress out was a WONDERFUL experience. The alterations on the other hand, was a complete nightmare. When I picked out my dress, I originally wanted one with sleeves but there wasn't any because it wasn't really in style. I chose to add sleeves to the dress that I picked out. Scheduled my appointment, went, got measured, paid $250 and scheduled my pick up day. Thursday I went to pick up my dress and I couldn't even get the sleeves on my arms it was SO small! Let's keep in mind the arm section was originally too big ... read more
I had a horrible experience when searching for my dress here over the summer. Came in on a weekday morning and two sales associates were standing near the front chatting and no other customers in the store. I was not greeted by either lady. I browsed for 15 minutes and neither came over to me the entire time. I left to never return. I am only writing this now because I have seen SO MANY similar experiences from brides on a Louisville bride Facebook group. I would recommend some training because an audience of thousands of p... read more
Business response:
Hello Jean. We are upset to hear that your time with us was not more enjoyable. We want all of our guests to receive the experience that they deserve and apologize for not providing you with it. We will be bringing this to the attention of management. Thank you, April B.
Had a bad experience walking in the door also I will note it was on a Wed with a little over 3 hours before closing. Basically was informed from the time I asked to be measured to the time I mentioned the wedding date was Mar 2 that well, we should have already ordered a dress. The dark Haired woman "specialist" as she referred to herself at that point dismissed measuring me and gave me a large size range to choose from as I couldn't tell her definitive size range since I had just had a baby recently. (doing a rush dress try... read more
Business response:
Hello Tabatha, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback in training to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another opportunity or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. April B City/Store Location). Best wishes. April B.
Frequently asked questions about David's Bridal Louisville KY
How is David's Bridal Louisville KY rated?
David's Bridal Louisville KY has a 4.7 star rating with 3,695 reviews.
When is David's Bridal Louisville KY open?
David's Bridal Louisville KY is closed now. It will open tomorrow at 10:30 a.m.