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David's Bridal Madison Heights MI
- Bridal
- Madison Heights, MI
About this business
Location details
32127 John R Rd, Madison Heights, MI, 48071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
If I could leave negative stars, specifically for alterations, I would. I bought my dress at the Flint location, but came to Madison Heights for alterations as its slightly more convenient to get to during the week. I ONLY scheduled with Davids figuring it wouldnt be a giant hassle if I needed fabric since they sold the dress. Man was I wrong. Not only was I left standing on "the stage" with one of their people just staring... I was then told to go to JoAnns to try to guess at what fabric I MIGHT be able to find to try and a... read more
Business response:
Hi Lexi, we are so sorry to hear that our team disappointed you during your recent visit to our Madison Heights store. You should be experiencing the same quality service and help as our Flint store. Thank you so much for taking the time to share this feedback with us, so that we can improve on the service we offer. Thank you, Steven E
Pro tip.. do NOT go to David's Bridal for your dress needs or alterations, especially the one in Madison Heights. They'll charge for things and not do them or fuck up the dress. I paid more then what my dress was worth to have it altered and the only thing they got right was the straps. They made the bodice of the dress so tight they could barely zip it up and when they did it felt like if i moved the wrong way it would rip. They also charged me to add lining to the back part of the dress(special request) and and didn't do ... read more
Business response:
Hello Taylor, we are so sorry to hear that you are disappointed with your visit with us. Concerns about alterations are important to us and we take them seriously. We will be sure to share your feedback with our team to make sure we correct the issues with your dress. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Please reach out to us at dbcares@dbi.com, if you need assistance in the future. Thank you, Steven E.
RecommendedCANT CHANGE RECOMMENDATION, I don’t recommend this location. Loved the selection of dresses- however had a VERY NEGATIVE experience with Maya the stylist. She wasn’t very helpful, didn’t make suggestions, didn’t measure me, and didn’t even see if the dress fit me or not. The stylist didn’t even fluff my train until I asked, and didn’t seem happy (see pic for body language). She bummed me out, even when I’m in the dress of my dreams. I did NOT say yes today, just out of sheer disappointment in the energy around me. I’ll be g... read more
Business response:
Hello Abigail, thank you for sharing your feedback. We would like to apologize that you are not 100% pleased with our store. We are sorry to hear that your stylist wasn't as helpful as you would have imagined. We encourage our staff to be fully engaged with our guest, while trying to find the perfect dress. We will be sure to pass along your concerns. We would love to have you back to provide you with a much better experience. Best wishes, DBI.
Awful experience. We were with Paula at the Madison Heights location and she made comments about weight like "heavy bridesmaids" and obviously looked at myself and another individual. She was rude and unattentive throughout the entire time. She did not listen to our requests and we were stuck to one small dressing room despite there being multiple open (regardless of covid guidelines). She also made a comment about the bride being passive aggressive and disregarded the entire bridal party's opinions. At the end of our time s... read more
Business response:
Hello Cassidy, thank you for sharing your feedback. We would like to apologize that you are not 100% pleased with our store. We are sorry to hear that your stylist wasn't as helpful or polite as you would have imagined. We encourage our staff to be fully engaged with our guest, while trying to find the perfect dress. We will be sure to pass along your concerns. We would love to have you back to provide you with a much better experience. Best wishes, DBI.
Bought my wedding dress here after being told they could definitely add off shoulder sleeves and a train to it. Went in to have it altered and was told they could not do these things after I had already paid for it. Fast forward to the day before my wedding. One of my bridesmaids had dropped her dress off a month before this. She went to pick her dress up and they hadn’t even touched it. No alterations had been done. So she had to sit there for 5 hours just waiting for the alterations lady to show up then another 3 hours fo... read more
Business response:
Hello Chelsea Marie. We apologize for not providing the 5 Star Experience we pride ourselves in. We would love to hear more about your visit so we can work to provide a better experience. Please email us at DBCares@dbi.com
April was a rude and unfriendly associate and not helpful at all. Very discouraging and did not even greet the future bride. I would not buy anything from them. Did not even attempt to help just told everyone to look around!
Business response:
Hello Tammy , thank you for sharing your feedback. We would like to apologize that you are not 100% pleased with our store. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
I called a few months ago when my husband received orders making us have to cancel our wedding. I called and asked about any chance of returning my dress and they said for these circumstances, yes. But to call when the store opens back up. So I did, and the manager Jeremiah I spoke to was extremely rude and laughed when I said how long ago I bought my dress because it has to be within 14 days. Do you think I’m not upset having to cancel my wedding and he had to laugh and be insensitive? Next time don’t tell your customers ... read more
Business response:
Hello Breanne, thank you for sharing your feedback. We would like to apologize for the frustrations that we may have caused. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
Business response:
Hello Anna. We apologize for not being able to provide you with a 5 star experience. Thank you for taking the time to provide us with your feedback and we want to personally thank you for your star rating. We would love to have you back to provide you with a much better experience. Thank you, Steven E
I had an appointment for my bridesmaids to try on dresses. I called beforehand to find out about the rules and regulations regarding COVID. They informed me that my entire party could come but not to bring any others. I brought the party in and they told me that only two could come in at a time (we had 8) and that the others had to wait in the car. In the meantime they had a party of five come as “Walk Ins” and they were allowed to browse the store and try on dresses. This store is and will always be trash. They are rude an... read more
Business response:
Hi Amy. Thank you for providing your feedback. We set a high standard for ourselves and we are truly sorry to hear that this standard was not met during your visit with us. Every guest should leave our store well taken care of. Your comments will help to grow as a company. Thank you, Steven E.
Frequently asked questions about David's Bridal Madison Heights MI
How is David's Bridal Madison Heights MI rated?
David's Bridal Madison Heights MI has a 4.6 star rating with 6,834 reviews.
When is David's Bridal Madison Heights MI open?
David's Bridal Madison Heights MI is closed now. It will open at 10:30 a.m.