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David's Bridal Madison Heights MI
- Bridal
- Madison Heights, MI
About this business
Location details
32127 John R Rd, Madison Heights, MI, 48071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
2 stars for the no mirrors in the dressing rooms. I could not even get the dress on properly without a mirror. My first bridal consultant kept opening the dressing room door while I was half dressed. The store was full with men and women and I was very uncomfortable and frustrated that she would just open the door for all to see. Even after I asked her not to, that I would call to her if I needed something. I went back on another day and my bridal consultant was much more professional and compassionate. She found m... read more
Business response:
Thank you so much for reaching out to us Sharon. We apologize for the service received in store. This is not the way we would like to treat our guests. We take these matters very seriously and would like to formally apologize for the service you received. Our mission is to provide friendly reliable service and great atmosphere for all guests. Again we would like to apologize our associates were not able to help the way we know we can. If there is anything we can do to help make your event a special memory please email ... read more
I am one of the Bridesmaid's for my cousins wedding this upcoming July. Well me and the other Bridesmaids were there yesterday with the soon to be Bride. The consultant (I can't remember her name) really didn't know how to do her job. She was measuring all of the Bridesmaids and she got the measurements wrong a few times and she either gave us dresses that were too big or too small. All of us were getting aggravated and wanted to leave.
Business response:
Hello Bri Bri, thank you for taking the time to leave your rating. We apologize for the issues you had with us in store. If you would like to provide more details, please email dbcares@dbi.com (Subject: Attn. Ross A.) Best wishes. Ross A.
I went here to get a bridesmaids dress for a wedding I’m standing up in. I found a really pretty dress. I paid $150 for it, and ordered it. When it came in, there was a problem with the zipper. It would NOT zip up. The dress wasn’t to tight on me, or caught on anything. The dress just would not go past the section of ruching that was on the dress. So they ordered a new dress for me with special instructions to the manufacturer about the problem. So today I went in to get the dress and I had the same problem AGAIN. This time,... read more
Business response:
Hello Meghan, we?re so sorry to hear about this. We understand the importance of this matter and would like to try and help. Please email us at DBCares@dbi.com Attn. Ross A. with your daytime phone number so that we can connect you with our Corporate Customer Service team. Thank you, Jessica H.
Yesterday I was at this location with my best friend who is getting married. She had made an apt for her 6 bridesmaids to find dresses. When we got there, Angela was who helped us. Our bride had to use the rest room and so when Angela asked us what we were looking for, we responded that we weren't sure. Her response was "well you have an hour and time is ticking." She was very rude when we asked for help. When I had tried on dresses but didn't find what I liked, she said "you can go look for more but you only have 20 minutes... read more
Business response:
Hello Taylor, thank you for taking the time to leave your rating. We apologize for the issues you had with us in store. If you would like to provide more details, please email dbcares@dbi.com (Subject: Attn. Ross A.) Best wishes. Ross A.
Make sure sizes and colors are correct. Had to change order three different times.
I scheduled my Appt a month prior. Not impressed that I had 1 Fitting room for all my Bridesmaids. Also the sales person had another appt at the same time. I felt very rushed to check out and leave .
Business response:
HelloWe are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Ross A.). Best wishes, Jessica H.
I went to the Davids Bridal in Madison Heights, MI. I believed I would find at least an idea of the dress I wanted or my actual dress at best, but I was terribly wrong. The dresses I tried were terrible. I was open to try ANYTHING. I had no idea what I would like, but no matter what I picked or my style helper, Justine, picked, they were terrible. Terrible quality, terrible feeling, & ugly. The appliqué on 90% of the dresses were terribly put on & I could pick them off if I wanted to. Any lace dress was scratchy & felt like ... read more
If I could give zero I would. While my experience of finding my wedding dress and the woman who helped me were both wonderful, do not get your dress altered here. When I decided on the dress initially it was too tight in places and wouldn't zip fully. I was assured that alterations could fix it no problem and that if I ordered the next size up it would be much too big. Fast forward to my alterations and they said they could let it out but not much and it would be tight. Upon picking it up that was an understatement. It actua... read more
Business response:
Hello Tracy, thank you so much for reaching out to us. We deeply apologize for the service in store. It is our mission to give our customers the ?once in a lifetime? experience that they deserve and this is not the type of service we want to provide our guest. We will use your feedback to ensure we are providing stellar service in the future. If you would be willing to discuss this issue further please email us at dbcares@dbi.com (Subject: Attn. Ross A). Best wishes. Ross A.
Frequently asked questions about David's Bridal Madison Heights MI
How is David's Bridal Madison Heights MI rated?
David's Bridal Madison Heights MI has a 4.6 star rating with 6,834 reviews.
When is David's Bridal Madison Heights MI open?
David's Bridal Madison Heights MI is closed now. It will open at 10:30 a.m.