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David's Bridal Madison Heights MI
- Bridal
- Madison Heights, MI
About this business
Location details
32127 John R Rd, Madison Heights, MI, 48071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
I went to David’s Bridal today to pick up my Maid of Honor Dress. I walked in to the store and three white saleswomen were standing there, one on the phone at the podium and the other two were talking. The two looked my way but never stopped talking to one another nor greeted me. But as another white woman came in after me they made sure to greet her and even ask if she needed their help! I proceeded to the counter (with the registers) and there was a black saleswoman near the counter hanging up dresses, we met eyes but she... read more
Every time I’ve been to this business, I have encountered rude and/or untrained employees. As a bridesmaid in two weddings, I was not the one choosing where to shop. In the future, I will not recommend this location to anyone getting married. Hopefully this is not the etiquette at all David’s Bridal stores. I’ve had employees who are “helping” the party just up and disappear without a word, while we are left to fend for ourselves. Both brides were called and told their dresses were in, only to get to the store (45 minute dri... read more
Business response:
Hello Brianna, we are so sorry to hear that you are disappointed with your visit with us. We cannot apologize enough to hear of your recent experience at our Madison Heights location. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
My sister and I were in there today looking for bridesmaids dresses for my wedding in September. We were assigned to Josephine. We were told that she is very friendly and will help us find the perfect dress... Well boy were they wrong. The entire time she kept reminding me that we didn't have time for much, which I repeatedly told her I'm aware of that. As my sister and I were looking at dresses, Josephine kept having an attitude with us about the dresses we were looking at. After 15 minutes we still hadn't found one she wan... read more
Business response:
Hello Stephanie, we are so sorry to hear of the frustrations we have caused you. We strive to provide all of our guest with a memorable experience and we are so disappointed to know that we did not provide that for you. We will be sure to share your experience with our executive team. Thank you for taking the time to share your experience with us, Steven E.
So disappointing. The women who helped me find my dress, was the sweetest little lady in the whole world. I loved her. Which leads up to alterations. A complete disaster. The dress was too big, but instead of taking it in, they just built up the top with two sets of thick cups. I was so uncomfortable and I kept telling her that, but she just made it out to sound like i was crazy and there was nothing that could be done. I looked ridiculous, and the women would not listen to me. She was literally dealing with me and 6... read more
Business response:
Hello Amy, we are so sorry to hear of the frustrations we have caused you. We strive to provide all of our guest with a memorable experience and we are so disappointed to know that we did not provide that for you. We will be sure to share your experience with our executive team. Thank you for taking the time to share your experience with us, Steven E.
I had a terrible experience at David’s Bridal today while picking out a bridesmaid dress. The attendant, Michele, was rude, dismissive, unavailable, and made it an awful experience for me. She also took my measurements without asking first, which is very uncomfortable- a stranger should always be asking for consent to touch another person, especially a customer. The manager said she was sorry I had that experience, but that I should “brush it off and move past it”. No other resolution was made. I had to purchase my dres... read more
Business response:
Hello Kate, we are so sorry to hear of the frustrations we have caused you. We strive to provide all of our guest with a memorable experience and we are so disappointed to know that we did not provide that for you. We will be sure to share your experience with our executive team. Thank you for taking the time to share your experience with us, Steven E.
I just want to know how their consultant Michelle still has a job?! My friend was in there yesterday and this was her experience... So, tonight, at David’s Bridal I was made the butt of a fat joke. The consultant looked at me and then at my best friend and asked if we were sisters, we said no. Then she said, “Is it because she’s fed you so much?” I didn’t know how to respond to that, and the woman tried to blow it off by saying something along the lines of, “You know, like, when you feed your animals they start to look like... read more
Business response:
Hello Erica, we are so sorry to hear of the frustrations we have caused you. We strive to provide all of our guest with a memorable experience and we are so disappointed to know that we did not provide that for you. We will be sure to share your experience with our executive team. Thank you for taking the time to share your experience with us, Steven E.
I recently just purchased my wedding dress and a ridiculous amount headband from David’s bridal over a week ago. I received an email saying my moms dress was ready for pick up, and I thought that would be a an easy way for me to return the headband that the associate who was helping me PRESSURED me into buying. This headband is $130, and I could definitely use that money toward something more important for my wedding. So I walked into the Madison heights, MI location where I was not asked if anyone could help me for 15mins, ... read more
Business response:
Hello Jenn, we sincerely apologize that you are unhappy with our services as well as our policies. Please know that we do have an all sales are final policy and we cannot stray from that policy for any one customer. If you would like to discuss this further or need additional assistance, please email us at DBCares@dbi.com. Thank you
Way to ruin a special moment, worst place ever....
Business response:
Greetings, we are so sorry that we could not provide you with a 5 star experience. We would love to hear more about which areas need some improvement so that we can provide you with a better experience in the future! If you would like to tell us more, please e-mail us at: dbcares@dbi.com (Subject: Attn: Ross A. ? (Insert City/Store Location)). Thank you, Christine G.
My sister is getting married. She waited 40 years to find the perfect man. The stylest she had was horrible. She was actually mean. She told us we were being too boisterous. Really, 40 years we have waited for this day. She never smiled and acted like we were inconveniencing her. She was huffing and puffing the whole time. She totally ruined my sister's day. We had to find head prices our selves and then she just grabbed things out of our hands. Thanks for turning what should have been an amazing experience into the worse e... read more
Business response:
Hello Kathleen, thank you so much for reaching out to us. We apologize for the service received in store. This is not the way we would like to treat our guests. We take these matters very seriously and would like to formally apologize for the treatment you received. Our mission is to provide a ?once in a lifetime? experience for all guests. If there is anything we can do to help make your event a special memory please email dbcare@dbi.com (Subject: Attn. Ross A.) Thank you. Ross A.
Frequently asked questions about David's Bridal Madison Heights MI
How is David's Bridal Madison Heights MI rated?
David's Bridal Madison Heights MI has a 4.6 star rating with 6,834 reviews.
When is David's Bridal Madison Heights MI open?
David's Bridal Madison Heights MI is closed now. It will open at 10:30 a.m.