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David's Bridal Novi MI
- Bridal
- Novi, MI
About this business
Location details
43831 W Oaks Dr, West Oaks I Shopping Center, Novi, MI, 48377, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
My fiancés tailoring for her dress was cancelled less than 24 hours before her appointment. We live out of state and cannot reschedule. When inquiring about it, we were just told that they were double booked. Now my fiancé is here in tears wondering how we will go about tailoring a dress that we bought from this place. I would recommend finding another business that will actually help their customers. Very disappointing.
Business response:
Hello Mike, thank you for sharing your feedback. We are sorry for the inconveniences that we may have caused you both. We would like to apologize that you and your fiance are not 100% pleased with our store. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
*UPDATE* *Cory from Corporate was able to resolve the problem after contacting the Novi store manager. She was kind, treated me like a customer, and actually listened to the issue rather than brushing me off and treating me like nothing like Jenna did* Beware that if you order an item from David’s Bridal in store and ship to store, you have 7 days to “return” the item even if the item has not physically arrived for pick up to get your refund. So let me return an item I don’t physically have within 7 days of purchase even t... read more
Business response:
Hello Jenny. Thank you for reaching out to us an updating us on the situation. We are pleased to hear that Cory was able to help find a resolution to the issue. Best wishes, DBI
this is the worse place to go! run like you got cold feet from here!! from day one of going in it was NOTHING but a nightmare! had an appointment for myself and my maid of honor went in to try on dresses, got checked in BOTH of us. showed the lady the style I was looking for. she pulled a few dresses NOTHING came even close to what I was showing her. 10/15 mins go by and poof she was gone...and never returned to help me find a dress. she was off with another client even though I had an HR booking with her. when we said my m... read more
Business response:
Hello Brenda, Thank you for sharing your star rating. We are disappointed that we were unable to provide you with a 5 Star Experience. We would love to know more about your visit. Please email us at DBCares@dbi.com (ATTN: Store Location Visited) with more details. Best, Davids.
Poorest customer service.... they do not want to attend to you if you are not spending an insane amount of money .... no dresses in store to try on in sizes and when the dress does come in they will not get you in for an alteration unless you can pay an extra fee (because they are booked). WOW! They take the 1st PRIZE FOR WORST CUSTOMER SERVICE
Business response:
Hi Nandita! We are so sorry for the care and service you received during your store visit. We value you as a customer and we are truly sorry you did not have a 5 Star experience. We would love a chance to make this right and restore your faith in our brand. Thank you, Davids.
Beware when ordering bridesmaid dresses. In our party of 5 girls, one was given the wrong dress. When I took it back into the store, they told me they couldn’t get me the correct one in time for the wedding. In store they told me to contact corporate, when contacting corporate, they tell you it needs to be handled in store. Now 10 days before the wedding, I have the incorrect dress. The store manager told me there’s nothing she can do because the dresses are made in Sri Lanka. She said it happens sometimes, don’t let it happ... read more
Business response:
Hello Christi, thank you for sharing your feedback. We would like to apologize that you are not 100% pleased with our store. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
Let’s just say I was in and out within 20 min. I did NOT feel welcome and important here. I felt as if I was an inconvenience. The lady helping me didn’t even help. My mom had to help me figure out how to put on dresses. She would disappear to help other people and come back telling me I like the dress even though I didn’t. It was as if she was just meeting her quota on amount of dresses sold and if I didn’t like something she made it known it was an inconvenience to HER. I left here disappointed and crumby because this was ... read more
I got my dress at the beginning of 2020. Right before COVID. All my bridesmaids have gotten their dresses from here too. The girl who helped me with my dress was great. I had spoken with David's Bridal about exchanging my dress because due to the COVID postponement I had lost more weight and my dress is now much bigger (possibly bigger than they can take in). It has not been altered and only tried on twice. I was told to contact the store I got it from because they said it showed at the time I bought it I can exchange up unt... read more
Business response:
Hello Briana, we cannot apologize enough for the less than satisfactory experience that you encountered during your visit. We want to thank you for taking the time to provide us with this feedback. We appreciate it immensely, as it allows us re-evaluate current policies and procedures so that we can make the proper adjustments to ensure better customer service for the future. Again, we sincerely apologize for the inconvenience and we really do appreciate your feedback! Thank you, Steven E
RecommendedThey help you with all your needs.
Business response:
Hello Corrine , congratulations on your event! It sounds like our team did an incredible job assisting you on your bridal journey. Thank you for taking the time to share your kind words for us. We will definitely pass along your praises! Best wishes, Davids.
RecommendedJust wanna say a BIG HUGE THANK YOU to Ashley S. for making this experience so smooth!!! She was so patient, passionate and kind to this bridezilla (me!!!) and my last minute bridal party. Like for so many others the pandemic has made wedding planning so stressful and difficult. It honestly turned our plans upside down. My fiance and I finally decided that the 2 of us were just going to elope and then when the bans were lifted we would have a renewal of vows ceremony with all of our family and friends. Well, like for so ... read more
Business response:
Hello Rayanne. Thank you for sharing your experience with us. We are proud to hear that Ashley was able to provide you with a phenomenal experience. We are committed to making our guest feel beautiful and confident in their choices. We are pleased to hear that you enjoyed your time with us. Best wishes, Steven E
Frequently asked questions about David's Bridal Novi MI
How is David's Bridal Novi MI rated?
David's Bridal Novi MI has a 4.6 star rating with 4,496 reviews.
When is David's Bridal Novi MI open?
David's Bridal Novi MI is closed now. It will open at 10:30 a.m.