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43831 W Oaks Dr, West Oaks I Shopping Center, Novi, MI, 48377, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 10:30 a.m. to 7:30 p.m. | |
Tue | 10:30 a.m. to 7:30 p.m. | |
Wed | 10:30 a.m. to 7:30 p.m. | |
Thu | 10:30 a.m. to 7:30 p.m. | |
Fri | 10:30 a.m. to 7:30 p.m. | |
Sat | 9:00 a.m. to 7:30 p.m. | |
Sun | 10:30 a.m. to 6:00 p.m. |
Be honest. Treat all bridesmaids equally. Don't lie. Don't be evasive.
My first Bridal experience with David's Bridal - Novi , MI (0279) was chaotic, disorganized, and frustrating. I booked my 3p 90 min appointment online 2/16/19; after creating a DB profile, selecting ‘Favorites’ for my Bridal Party dress styles, and speaking with Duncan to confirm details for my appointment. I was advised by the consultant that one 90 min appointment was needed for seven; myself the Bride and six Bridesmaids. I also confirmed that the dress styles (Sequin and Mesh Bridesmaid Dress) I chose were in stock and ... read more
We had to go to two different David’s bridal to feel like we weren’t a burden. After finding the right bridesmaids dresses for the girls in my wedding we have had multiple issues. They ordered the wrong dress, for everyone, setting us back in time over a month. One bridesmaid received her dress in the mail and the clasp is broken. Costumer service was not helpful and they promised discounts for all bridesmaids and only one has gotten money back and that’s because she was forced to come back in to fix their mistake before the... read more
Business response:
Hello Grace, we are so sorry to hear of the frustrations we have caused you. We strive to provide all of our guest with a memorable experience and we are so disappointed to know that we did not provide that for you. We will be sure to share your experience with our executive team. Thank you for taking the time to share your experience with us, Steven E.
The first Davids bridal we went to was terrible costumer service and we had to set up a different appointment at a different Davids bridal(Novi). Ordered my dress the day of the fitting, it was ordered as the wrong dress making us wait another month longer to get the right dress. I just received my correct dress with the clasp in the back broken. Called to speak with someone and they could do nothing for me unless I were to come back which isn’t an option for me at this time. Very unsatisfied and will not be back.
Business response:
Hello Paige. We would like to apologize for any frustrations that we may have caused you. We would like to look further into your situation and help find a resolution to your issue. Please email us at Dbcares@dbi.com (Attn. Steven E), so that we can gather more information and further assist you. Thank you, Steven E
My future daughter in law went to pick up her wedding dress and the bag that was given to her was piece of cheap plastic that didn't even cover her dress, Let alone protect it from the environment. She asked to get a garment bag and to our surprise she was charged for it. It was not disclosed to her when she purchased it there is a fee. It was only 11.00 dollars but, its the principal of the matter. This is very cheap and petty when you are spending big bucks on your dream gown and hope it doesn't get dirty or damaged. While... read more
Business response:
Hello Denise. We want to thank you for taking the time to provide us with this feedback. We appreciate it immensely, as it allows us re-evaluate current policies and procedures so that we can make the proper adjustments to ensure better customer service for the future. Again, we sincerely apologize for the inconvenience and we really do appreciate your feedback! Thank you, Steven E.
Business response:
Thank you so much for your kind words, Customer. We really appreciate you taking the time out to share your experience with us. Cheers, David's Bridal
Absolutely the worst experience in a bridal shop I have ever had! Not just once but twice! I gave them a second chance and have never been treated so rude in my life! When a member of my party tried to politely voice concerns that we had she literally closed the door in her face. Not to mention the fact that she works in a dress shop, take a shower for crying out loud. Customers come there to spend hundreds of dollars on dresses they shouldn’t have to deal with body odor. I will NEVER go to this location again!
Business response:
Hello Jennifer, we are so sorry to hear that you are disappointed with your visit with us. We cannot apologize enough to hear of your recent experience at our Novi location. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
Mercedes was amazing! A+++
Business response:
Hello Aliaksandra, thank you for reaching out to us. If you would like to share you experience with us, feel free to contact us. Best wishes, Steven E
I've purchased 2 wedding dresses here. The service when I was shopping the first time was great. But maybe that's because I purchased the 1st gown during off season...I was treated like a child, and was completely ignored the 2nd time. I had to awkwardly step out of the dressing room half dressed because my consultant was clearly busy working up another girl. I was then STILL ignored, and had to have my bridesmaid help me. They train these salespeople all wrong man.
Business response:
Hi Erin, we sincerely apologize that your experience with us was less than satisfactory. We do schedule multiple appointments that may occur simultaneously however, your stylist should be assisting both parties as they may be assigned to more than one at a time. We are working with the store to construct a better means of assistance with our appointments as we want to make sure that each customer receives the designated time and attention that they deserve. We would love for you to come back so that we can provide you with a... read more
David's Bridal Novi MI has a 4.6 star rating with 4,473 reviews.
David's Bridal Novi MI is open now. It will close at 7:30 p.m.