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David's Bridal Novi MI
- Retail
- Novi, MI
About this business
Location details
43831 W Oaks Dr, West Oaks I Shopping Center, Novi, MI, 48377, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Terrible customer service, rude and mean personnel. Very unprofessional!! Don't waste your time going to Davids Bridal Novi.
Business response:
Hello Laura, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com. Thank you, BrittianyD.
Horrible customer service is an understatement!! No one has a clue as to what's going on. Bought a dress there in full and they inform me 6 weeks later it's no longer available!! What!?!?
Business response:
Hello Melanie, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
HORRIBLE CUSTOMER SERVICE !! I am a bride getting married in October and my bridesmaids are in the process of ordering dresses through David's bridal. My sister found a dress but only a store in Canada had her size. So we TRIPLE checked both with the store in Canada and again with the store in Novi that if needed we could exchange it for a different dress in the US. Time comes, we call AGAIN this morning and the Novi store AGAIN said this was possible. So we drove all the way there only for them to tell us Karen was unaware ... read more
Business response:
Thank you so much for reaching out to us Christa. We apologize for the service received in store. This is not the way we would like to treat our guests. We take these matters very seriously and would like to formally apologize for the service you received. Our mission is to provide friendly reliable service and great atmosphere for all guests. Again we would like to apologize our associates were not able to help the way we know we can. If there is anything we can do to help make your event a special memory please email... read more
I can took my Daughter , Nikki we really enjoyed looking at all the gowns , we were able to look at all of them , she tried on so many, and I was so happy that she found her Wedding Dress, they were pretty busy , lots of wedding coming up this summer, but they could have offered us water after awhile it got stuffy,
Business response:
Hi Patricia, we are so sorry to see that our team did not provide you with 5 star service. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Ross A.). Best wishes, Jessica H.
Our experience was very under whelming. The staff was rude and unwelcoming
Business response:
Hello Staci, we are so sorry to hear that you are disappointed with your visit with us. Here at David's, we pride ourselves on providing exceptional customer service. It doesn't seem as if we meet that standard with you. We will reach out to the store to share your frustrations. We would love to have you back to provide you with a much better experience. If you are interested, please email us at dbcares@dbi.com(Attn Ross A.) Thank you, Steven E
Still waiting on a return call from corporate on my "lovely " encounter with Nicky. Was told 24 hours.....
Massive multiple screw ups of a friend's wedding dress. It still isnt done with less than 5 days to go before she gets married. I will not be getting my dress from here for my wedding, and nobody else will either if they know what's best.
Business response:
Hello Erica, thank you for sharing with us. We apologize for the experience in store. If you would like to provide more details of your visit please email dbcares@dbi.com (Subject: Attn. Ross A.) Best wishes. Ross A.
I was disappointed in the associate I spoke to today Jenna at the Novi store. I found a sandal my daughter loved The gemma online. I was ready to order it but I decided to call the store to see if it was available to save myself Shipping and handling charges. I was told by Jenna that the shoe was unavailable in store or online.. I told her I was in the ordering process online and that it is available . She was very rude and told me it was not and in fact it was sold out store wide. She couldn't wait to get rid of me. I calle... read more
Business response:
Hello Lori, we are extremely sorry for your experience in store. We apologize that the consultants may not be aware of the inventory available online. Our mission is to have our online and store inventory accessible to all associates. Again we apologize for the experience in store. If you would like to discuss this issue further please contact our corporate email dbcares@dbi.com(Subject: Ross A.) Best wishes. Ross A.
Wish I didn't have to give them a star at all. This was about my girl and the chick helping us went to another bride. Had fun but still wouldn't intent on giving them my money.... since I paid $1400 for my dress and they gave it to me in a plastic bag a year early!
Business response:
Hello Danielle. We are deeply sorry for the less than quality service you received on your visit. Our top priority is to ensure that all of our guests are well taken care of and it does not sound as though we accomplished that. We will be sure to pass along your feedback so that our team can grow from it. Thank you, Ross A.
Frequently asked questions about David's Bridal Novi MI
How is David's Bridal Novi MI rated?
David's Bridal Novi MI has a 4.6 star rating with 4,471 reviews.
When is David's Bridal Novi MI open?
David's Bridal Novi MI is closed now. It will open at 10:30 a.m.