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David's Bridal Novi MI
- Retail
- Novi, MI
About this business
Location details
43831 W Oaks Dr, West Oaks I Shopping Center, Novi, MI, 48377, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
My dress is a soft white color and my sash came in bright white - mind you, David's Bridal customer service helped me order both after my appointment to find my dress. So, either the sash was ordered in the wrong color or the dress was ordered in the wrong color. I called to see what my options were because I cannot have a florescent white sash against a soft white dress. The customer service rep on the phone said they will not let me exchange my sash because it has been "over 30 days" and gave me no other options but to buy... read more
The important thing was that I had a good ENDING to my experience. I came prepared with about 6 dresses that I wanted to try on-the store had NONE of them. All of which said "in store" on the website. The dresses then brought to me were nothing like what I wanted to try...I was so upset I cried. Finally-they found one of the dresses I wanted to try on in the returns-and that is the one I bought. My sisters were going to look at dresses too-they measured them but never told them their size so they will be purchasing dresses... read more
I made an appointment for my bridesmaids to try on dresses. While the selection was good, customer service was not stellar. Lisa was a little slow. I had to go and get her from the front desk where she was talking with other employees to get her to come back to the dressing room to take care of my girls... clip the dresses tighter, answer questions, etc. towards the end we didn't know if the appointment had ended and if she had recorded what we liked because she was too busy taking care of somebody else.
Very rude. We had an appointment for bridesmaids dresses. We saw our consultant for a total of 5 minutes before she left to help someone else and never return. We were trying on dresses blind not knowing what styles were available in certain sizes and color. A lady just kept on watching us and making rude comments instead of offering to help. Come to find out she was a manager (Jen I think). The only women that was helpful was the one whose job was to hang dresses back up. Planning on going to a different Davids Bridal to o... read more
Business response:
Thank you so much for reaching out to us Julie. We apologize you weren?t provided the type of service we strive for. We will forward this information to our management team for review in hopes we can come to solution for all guests. We love for you to return for a better experience. If you are interested in returning or would like to discuss this issue further please email our corporate address dbcares@dbi.com (Subject: Attn Ross A.) Best wishes. Ross A.
Not sure why they even have you make an appointment ahead of time seeing how the only thing the "consultant" did was show us to our room and not once offered any help or to see how we were doing. There were several employees on the floor and the place didn't seem too busy either. When we walked in we were greeted and asked to sign in then were told to browse. After 20 min of looking through their limited selection of average looking prom dresses we had to let them know we were ready for a room. Not once did anyone ask us if ... read more
My daughter and I along with my mom and niece went there today we walked in and not even a hello from either personal front desk no one even asked if we needed help while we were looking I then went up front after finding out we needed to get personal fitting room asked if I could get one another girl sharply said No another said it would be about 15 min so they called our name and the rude what that said no had us follow her no smile no how is everyone just a very miserable girl so we got our room she left never returned or... read more
Business response:
Hello Michellea, thank you for taking the time to provide us with your feedback. We apologize for the experiences you had in store. Do you know the name of the 1st associate you dealt with? If you would like to provide more details please email our corporate address dbcares@dbi.com (Subject: Attn Ross A) Best wishes. Ross A.
Very disappointed in this location. I'm in the beginning stages of wedding dress shopping (so excited!), but unfortunately felt "pushed to the side" by these employees not once, but twice. First, I went with my mom on a Wednesday. We walked in & were greeted by the front desk employee. She asked what we were in for (told her wedding dresses) & she proceeded to ask if I was registered yet. She then went on to say that she could register me right there & that she could get us an associate to help us look at dresses & help put... read more
Business response:
Hello Jenn, thank you for taking the time to provide a review of your visit. This is not the type of service we expect to provide for any of our guests. This is very concerning to us and we will be forwarding your feedback to our management team for further action. If you would like to discuss this issue in greater detail please email us at dbcares@dbi.com (Subject: Attn Ross A). Have a great time at your event and hope to hear from you soon. Ross A.
After 2 terrible appointments at the Flint location, the Novi store was a breath of fresh air. The store was beautiful and Neisha helped our Bride ring that bell! Thank you for everything Miss Neisha - you rock!
Business response:
Hello Ginger, thank you for sharing such a great review of our team in Novi. We are so excited that we were able to provide the stellar customer service you were looking for. Hope you have a great time at your event and best wishes. Ross A.
On 2/5/17 we had an appointment for 12:30 for the bridesmaids to try on dresses. Our consultant didn't come until it was nearly an hour after when it was suppose to start. She then told us that she had been looking for us for a long time when we had been standing at the front of the store the whole time. Next we went to the back and they told us we could only use four chairs and one dressing room... There were six bridesmaids, the bride and the two mothers. Our consultant was largely unavailable, only coming over to check on... read more
Business response:
Hello Cortny, thank you for providing feedback of your experience at our Novi location. We are so sorry you were disappointed in your experience and the service you received. We will be sure to use this feedback for coaching purposes to ensure we do better in the future. However, congratulations on finding your dress! Best wishes. Ross A.
Frequently asked questions about David's Bridal Novi MI
How is David's Bridal Novi MI rated?
David's Bridal Novi MI has a 4.6 star rating with 4,472 reviews.
When is David's Bridal Novi MI open?
David's Bridal Novi MI is open now. It will close at 7:30 p.m.