This profile has been claimed by the business owner or representative.
David's Bridal Oakdale MN
- Bridal
- Oakdale, MN
About this business
Location details
Oakdale Village Shopping Center, 8304 3rd Street North, Oakdale, MN, 55128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
I realize I didn’t have an appointment but literally no employees spoke to me or my family. Nobody greeted us. Nobody offered to help even though employees were walking around putting dresses away. Check out lady didn’t say hi or greet us.
Business response:
Hello Alaina, we are sorry that you did not receive more assistance. We want our consultants to be providing insightful product knowledge and great service to our guests from beginning to end. We will work with our team to improve moving forward. Thank you, DBI.
My sister was planning her wedding last year for her summer wedding. She met with associates here twice before her bridesmaids individually went to try on and pay for their dresses. At the second meet up she had, she changed her choice of color for the bridesmaids dresses. She stressed that they make sure all dresses ordered would be in the second and final color she chose. Fast forward to me going to try on and pay for the dress. Firstly, I felt as if the employee who retrieved the dress for me to try on had no custome... read more
Business response:
Hello Ginger. We would like to apologize for the less than professional service and miscommunication you and the bride had from our store. We strive to create a seamless process for all our guests, and unfortunately we did not provide that for you and the bride. We will be sure to share her experience with our corporate team to ensure it will not happen again. If she would like to discuss any further, please email us at Dbcares@dbi.com (Attn: city/location) Thank you, DBI.
The worst alteration ever. I had to use safety pins and stuff my bra. I would go to a private seamstress.
Business response:
Hi Kelly. We are saddened to see that you were not happy with your dress alterations experience. We would like to hear more about your experience. Please send us an email to dbcares@dbi.com (Attn: April B city/location) with more details. Thank you, April B.
If you're not a bride with an appointment, don't bother. I walked in to find a dress for a work gala and was directed to the clearance rack. Not sure what screamed "IM BROKE" to the person working.. but poor assumption. I was handed off to Nicole who pulled two long dresses after I said I prefer short. After that she disappeared! I pulled the rest of the dresses myself. When I went to find Nicole to get into my room, she asked if someone else could help me as she "had a bride" that came in. Cool no problem, but you probably ... read more
Business response:
Hello Alyson. We cannot apologize enough for the service you received during your experience with David's Bridal. Our goal as a company is to provide exemplary service to all of our guests and it hurts us when we hear that we did not accomplish that. Thank you for sharing your feedback. We will be sure to address this with our team. Thank you, April B.
In beginning my (oakdale) experience was great. Even though all the dresses i really loved online only one of them was available at the store. I didn't get tour around store. I had to pick the best dress out of what was in store. Not much to choose from. I think other locations might have more to chose from. Rep helped with trying dress on - she was helpful. Picked dress. Once the dress was purchased than it seemed like customer service went downhill. The store was suppose to schedule a alteration appointment. Go to store th... read more
Business response:
Hello Georgia. We would like to apologize for the less than professional service and miscommunication you had from our store. At David's Bridal we strive to keep our guests well informed every step of the day, and unfortunately we did not provide that for you. We will be sure to share your experience with our corporate team to ensure it will not happen again. Thank you, April B.
Frequently asked questions about David's Bridal Oakdale MN
How is David's Bridal Oakdale MN rated?
David's Bridal Oakdale MN has a 4.7 star rating with 2,965 reviews.
When is David's Bridal Oakdale MN open?
David's Bridal Oakdale MN is closed now. It will open at 9:00 a.m.