This profile has been claimed by the business owner or representative.
David's Bridal Oklahoma City OK
- Bridal
- Oklahoma City, OK
About this business
Location details
Memorial Square, 13740 North Pennsylvania Avenue, Oklahoma City, OK, 73134, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
My daughter had a dress she really wanted and the attendant told her it was available to order. She said we could buy choice 2 that was in store in case the one we ordered didn’t fit and I would get a refund. I was surprised at this and so I asked the girl at the register, and she confirmed. “Yes, you have 60days to return”, so I paid for two prom dresses. They also knew it would take almost three weeks to get the ordered one in. (Which would be only 10 days before the dance. I didn’t want to risk not having a dress so I pai... read more
I loved my dress and it needed a few SMALL alterations- this is where the problem was. I had such a terrible time. I asked four times for the alteration lady to fix this and she INSISTED that this was to make the dress - “more alluring.” Disappointing.
Business response:
Hello Sarah, we are very sorry to hear that you were disappointed with your experience. We would love the chance to talk with you further to address these concerns. Please contact us at dbcares@dbi.com (Subject Attn: City/Store Location) Thank you. DBI.
Pros: first day of finding dress was great. Customer rep was helpful, nice, wonderful. It was a weekday evening, so slower in store. Found a discounted ($800 😅) dress. Dress ordered came in earlier than expected. Upon trying on, the other workers who came by complimented the dress and their enthusiasm for the look made me feel great in it. Cons: tried on dress when it came in, and despite having an appt... It's Saturday, so it's busy... But customer rep was not helpful, often too busy juggling other clients to even help me... read more
Business response:
Hello Christina, we are very sorry to here that this was your experience with our Oklahoma team. We would love the chance to talk with you further to address these concerns. Please contact us at dbcares@dbi.com (Subject Attn. City/Store Location) Thank you. DBI.
HORRIBLE experience with Alterations!! Asked for sleeves to be made for my dress bought the lace and sleeves up front first fitting was August first. I paid for the sleeves to be unlined and have the lace I bought sewn on. Got to first appointment sleeves are the wrong size and style and the lining was still on with the lace sewn to it.🤬 after a VERY stressful appointment which included the lady trying to fit them on me BACKWARDS we decided that we just wanted the lace, unlined sleeves, and a snap on my dress fixed and we w... read more
Business response:
Hello Allison, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to talk with you further to address these concerns. Please contact us at dbcares@dbi.com (Subject Attn. City/Store Location) Thank you. DBI.
They will mess up your wedding they will send you the wrong thing and they won’t care and do nothing about it...........
Business response:
Hello Jesus, we are very sorry to hear that you were disappointed with your experience. We would love the chance to talk with you further to address these concerns. Please contact us at dbcares@dbi.com (Subject Attn. City/Store Location) Thank you. DBI
Absolutely worse experience with the alterations department staff was beyond rude, and tried to move my dress pickup to the weekend before the wedding.
Business response:
Hi Jaycee, we are saddened to see that you were not happy with your customer service experience. We always want to create memorable uplifting experience and we are sorry that was not your experience today. Our team will be reaching out to the appropriate team to address these concerns. If you need any further assistance, please email us at dbcares@dbi.com (Subject: Attn:City/Store Location). Thank you. DBI.
Horrible staff! 👎👎👎👎👎👎👎👎👌👌👌
Business response:
Hello Bobbie, we apologize for not providing exceptional service during you visit. For further assistance, please do not hesitate to reach us at dbcares@dbi.com (attn: city/location). Our team would love the chance to improve our customer experience. Thank you, DBI.
My fiancé used David’s Bridal in OkC to find her wedding dress. The experience has been nothing but awful. First, during the appointment with her bridesmaids, they kept calling her by the wrong name. Second, they sent the wrong size in her dress and she had to find a new one. They did help her and she found a better one Which was great. However, she was scheduled to get the dress altered on the 31st of January and a lady calls them asking to reschedule. Mind you we live an hour and a half away and the after we said no, the... read more
Business response:
Hello Chad, we would like to apologize for any frustrations that we may have caused you and your fiancé. We would like to look further into her situation to improve her time with us. Please have her email us at Dbcares@dbi.com (Attn. location), so that we can gather more information and further assist. DBI
It’s a crying shame that this is the place to go to get an affordable dress becuase they have the worst customer service. I have been there three times with friends and family to buy dresses and have had the same experience each time. Associates are extremely rude and act as though they don’t have time to help people. There’s no reason picking out a wedding dress needs to be unpleasant for anyone involved. Maybe it’s not all of the associates, but the three I’ve experienced have been unpleasant.
Business response:
Hello Lyndi, we are upset to hear that your time with us was not more enjoyable. We want our guest to have a positive inviting the experience and we apologize for not providing you with it. We will be bringing your concerns to the attention of management to assist with coaching and training with staff. However, if you would like to discuss these concerns, please email us at dbcares@dbi.com (Subject: Attn. City/Store Location). Thank you. DBI.
Frequently asked questions about David's Bridal Oklahoma City OK
How is David's Bridal Oklahoma City OK rated?
David's Bridal Oklahoma City OK has a 4.7 star rating with 9,706 reviews.
When is David's Bridal Oklahoma City OK open?
David's Bridal Oklahoma City OK is closed now. It will open tomorrow at 10:30 a.m.