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David's Bridal Oklahoma City OK
- Bridal
- Oklahoma City, OK
About this business
Location details
Memorial Square, 13740 North Pennsylvania Avenue, Oklahoma City, OK, 73134, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I have been very hesitant on writing a review but after numerous attempts of them trying to correct the issue and still having an issue is baffling. I had scheduled an appointment and filled out the stylist portion for them to be able to pull dresses accordingly. I even called 3 hours ahead and assured them that the look I am looking for was the sheath look. The receptionist said not a problem at all just mention it to your stylist when you arrive and she will pull your dresses. After arriving they made clear that you are ... read more
Business response:
Hello Dana, thank you for taking the time to provide us with your feedback. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide you with a once in a lifetime moment. Please know, these concerns will be course corrected with our upper management team. DBI
RecommendedCustomer service and price are great
Business response:
Hi Dana, we are so glad our team was able to provide you with an excellent customer service experience. Best wishes, April B.
Absolutely terrible. I bought and payed for my dress a week ago, they were suppose to clean it (it was the last one so It had a little staining on it) and call me in a couple of days to come pick it up. After 7 days (mind you that the return policy for dresses is only 7 days) I called and ask could I come pick it up. THEY HAD NO IDEA WHERE MY PAID FOR DRESS WAS. I called 3 different times that same day, and everytime they said they would have a manager call me back immediately, which they never did. I called later on in the ... read more
Business response:
Hello Brittney, we would like to apologize for any miscommunication and frustrations that we may have caused you. We strive to create a seamless process for all our guests, and unfortunately we did not provide that for you. We will be sure to address your concerns with our Oklahoma City team to ensure the customer experience improves moving forward. DBI.
I was not impressed at all. Not because the girl helping us had NO CLUE what she was doing, and helped in NO WAY (Kylie was AWESOME, we found her on our way out) The building is small, not a good space to be able to move around, then you get to your room (normal size dressing room) can not move around much, yes there were mirrors but not positioned far enough back to really get a sense of the whole dress without people being in the background. And come on, get some dang fans in there, all these people, heavy dresses, stres... read more
this is my situation. when I went this lady helped me out looked like she hated her job I see all these other workers smiling getting other gowns for the girls and telling them how good they looked. I had to find a dress and it wasn't even in my size and when I asked her if it was in my size she just rolled her eyes and brought back a very ugly dress. It wasn't anything like I had told her or what I had tried on. I was very upset! I left. she just didn't put any effort into it.
Customer service is horrible!
UGH. My frustration was through the roof today. Most of my bridal party was able to get together today and we rode up to David’s bridal to look for MOH and bridesmaids dresses. Such a horrifying experience. It was packed and I was understanding to a point. Our appointment was at 1:30. They told us to browse and someone would come find us. So we did browse and stand around for almost 50 minutes while waiting on someone. When we finally got someone we had no help from her as she was too busy with bride next to us. We were all ... read more
Business response:
Hi Michelle, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. Our corporate team will be working with this location to construct a better means of assistance with our appointments as we want to make sure that each customer receives the designated time and attention that they deserve. Your concerns about scheduling will be forwarded to the appropriate team so that we can provide our guest with a better experience in the future. To discuss any issues further, please email us at dbcares@dbi... read more
RecommendedToday I went in ( It was Saturday & PACKED ) Emily was the absolute best. I went in not really knowing which direction to go but she found the perfect dress for me. It was also the 2nd one I even tried on. She’s amazing at her job! My experience at David’s Bridal was exceptional because of her!
Business response:
Hi Lauren, we are so glad Emily was able to provide you with an excellent customer service experience. Best wishes, April B.
Gave them a second chance and it was nothing but chaos from every direction. If you’re going to believe one bad review let it be this one. I will not recommend anyone ever waste their time going there and I plan to let everyone know how terrible my experience was.
Business response:
Hello Ciara, we apologize for not providing exceptional service during you visit. If you would like to discuss your experience or if you may need any further assistance, please do not hesitate to reach us at dbcares@dbi.com. Thank you, April B.
Frequently asked questions about David's Bridal Oklahoma City OK
How is David's Bridal Oklahoma City OK rated?
David's Bridal Oklahoma City OK has a 4.7 star rating with 9,706 reviews.
When is David's Bridal Oklahoma City OK open?
David's Bridal Oklahoma City OK is closed now. It will open tomorrow at 10:30 a.m.