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David's Bridal Ontario CA
- Bridal
- Ontario, CA
About this business
Location details
Ontario Gateway Shopping Center, 4410 Ontario Mills Parkway, Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Business response:
Hello Janet, we are so sorry to see that our team did not provide you with 5 star service. We certainly would like to know where we could have improved, can you please send us an email to dbcares@dbi.com with ATTN Jessica H in the subject line so that we may talk with you further about this and see if you would be willing to give us another chance? Thank you, Jessica H.
I scheduled an appointment and was 10min early. I wasn't helped until 15 min after my appointment time. The staff member who was assigned to me could not meet my needs. I needed a white special occasions dress and the dress I was interested in was a bridal look. I was reassigned to another staff member. However she was helping a bride and didn't have much time for me. I understood, I was dumped on her in the middle of appointments that were already on her schedule. She did the best she could but she wasn't very attentive. I ... read more
Business response:
Hello Darralyn, we’re so sorry that your recent visit to our Ontario store was disappointing. Please know that we value the feedback that we receive from our customers, as it allows us to improve the service that we offer. We’d like to connect you with our Corporate Customer Service team so that we may address your concerns. Please email DBCares@dbi.com ATTN: Jessica H in the subject line with your daytime phone number and info about your experience. We look forward to hearing from you. Thank you, Jessica H.
they cheated us out of our money , 1st time they gave her a floor sample dress , we returned it & ask for what we paid for , supposedly they ordered a new one but gave my daughter a damage dress & couldn't get a new dress in time for her wedding 😡
Business response:
Hello Lucy, thank you for taking the time to provide us with your feedback. We are very sorry to hear you were unsatisfied with your experience. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn. April B City/Store Location). Best wishes. April B.
I had an appointment for 1 PM, I was not attended to until 1:20PM. I was not happy about being made to wait for 20 minutes when I had made my appointment months ahead of time. The dress I purchased from David’s Bridal needed some alterations, the alterations are very pricey, excessive in my opinion. The alterations are costing me more than what I paid for the dress...! Overall not delighted with David’s Bridal...
Recommendedlots of salections people are friendly
Business response:
Thank you Sheela, we are very excited to know you enjoyed our selection and service. Thank you for sharing. Best wishes. April B
Purchased dress May 16th. I have been down( an hour away from home) 5x since and still have no dress and will never have the dress because it was damaged by alterations department. Have yet to have a resolution or refund and no contact from corporate for over a week!! Do NOT waste your time or money!!!
Business response:
Hello Leah, thank you for taking the time to provide us with your feedback. We are very sorry to hear you are having this experience. If you are still experiencing this issue please email dbcares@dbi.com (Subject: Attn. April B City/Store Location). Thank you. April B.
The store was way overbooked ! All of the girls in the bridesmaids party had their fitting in a back corner and in the hallway by the bathrooms! It was as not a good experience for the bride or anyone else in her party! 🙁
Business response:
Hello Danise. We apologize for the overabundance of guests on your visit. As we go into our busy season our stores can take on a bit of a party atmosphere. That being said, we are committed to giving quality service to all of our guests. Our team is working with the stores to construct a better means of assistance with our appointments as we want to make sure that each customer receives the designated time that they deserve. We want to thank you for taking the time to provide us with this feedback as It allows us re-evaluate... read more
We went in to look at bridesmaid dresses and they sales associate pulled the dresses we had in mind and only came back one other time to check on us. We pulled belts and shoes and accessories by ourselves.
Business response:
Hello Amanda. We would like to apologize that you did not receive the attention that you should have on your recent visit. Despite it being our busy season, we strive to give all of our guests a quality experience and it does not sound like we accomplished that for you. We would love another opportunity to give you the service you deserve. Please email us at Dbcares@dbi.com (Attn: April B) so we can set you up with a more personal appointment. Thank you, April B.
I drove over 1 hour to your store to see the HUGE selection of dresses for $99 you showed online; however when I got there, luckily I found only TWO ugly gowns all torn, dirty and in horrible conditions. The seller explained to me that you guys offer stuffs online that most of the time none of the stores carry and she told me that the dress I was looking for was available in Puerto Rico, but size 16... really? I'm in California and I'm size 2. Totally false advertisement! I would never visit your store again.
Business response:
Hello Cintia. We are deeply sorry to hear that we did not have the dresses you wanted to try on hand. We try to stay stocked with as many as possible for our guests, but being an off the rack store our inventory is subject to change. We appreciate your feedback regarding our inventory, and will be sure to share it with the appropriate parties. If you have any questions or need any assistance moving forward, please do not hesitate to reach out to us at DBcares@dbi.com (Attn: April B). Thank you, April B.
Frequently asked questions about David's Bridal Ontario CA
How is David's Bridal Ontario CA rated?
David's Bridal Ontario CA has a 4.7 star rating with 5,715 reviews.
When is David's Bridal Ontario CA open?
David's Bridal Ontario CA is closed now. It will open tomorrow at 10:30 a.m.