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David's Bridal Ontario CA
- Bridal
- Ontario, CA
About this business
Location details
Ontario Gateway Shopping Center, 4410 Ontario Mills Parkway, Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Went in to pick a bridesmaid dress for an upcoming wedding. Sales associate was helpful, and helped us pick a dress that fit well for the occasion. Placed my order and PAID IN FULL. A few weeks later on a Saturday, I get a call saying that my dress had come in and that I had 7 days to pick it up. I don't know if they expect you to drop all your appointments and plans for the week and drive over ASAP to get your dress, but I was planning on picking it up the following Saturday. 7 days from when they called so I should be ok, ... read more
They say first impressions are everything, that being said we drove 45 from Hesperia to Ontario so my pregnant daughter and I needed to use the restrooms. The restrooms were filthy the toilets disgusting and no soap in one of the two restrooms and it was 10:30 am. Everyone was friendly and I was extremely pleased at having a great deal of dresses in my size. However other brides who purchased a dress rang a bell 🔔 when the said yes to there dress. I guess because I purchased a bridesmaid's dress because I wanted short and c... read more
My friend had the worst experience at the Ontarto store...First we were a bit early for her appt n still had to wait for the person who was to helping us...Secondly after the appt was over and getting ready to purchase the dress we were told it wasn't in her budget...How in the hell do you know what's in her pocket...She was told to come back for alterations and plus there would be a charge of 75.00 for alterations...Thank God no alterations was needed...They tell you one thing and then change the cost...Again had to wait...... read more
Too expensive and none off the dresses were under 200-300.00 as shown on fb or tv or the radio the dresses that were given to me to try on looked as if i was from the 40"s and attending a funeral overall the girl wouldn't measure me i asked several times
Business response:
Hello Gina, we are very sorry to hear that you were disappointed with your experience. We sincerely apologize that you were unhappy with our prices and gown selection. David's Bridal strives to provide exceptional customer service to our customers and we can't apologize enough that you feel we fell short of that. If you need further assistance please contact us at dbcares@dbi.com (Subject Attn: Marquita) Thank you, Marquita D.
Customer service is everything. Felt unimportant with little to no help from staff.
Business response:
Hello Nichole. We would like to apologize that you did not receive the attention that you should have on your recent visit. Despite it being our busy season, we strive to give all of our guests a quality experience and it does not sound like we accomplished that for you. We would love another opportunity to give you the service you deserve. Please email us at Dbcares@dbi.com (attn: Marquita D) so we can set you up with a more personal appointment. Thank you, Marquita D.
Business response:
Hi Dennis, we are so sorry that we could not provide you with a 5 star experience. We would love to hear more about which areas need some improvement so that we can provide you with a better experience in the future! If you would like to tell us more, please e-mail us at: dbcares@dbi.com (Subject: Attn: Marquita D. ? (Insert City/Store Location)). Thank you, Christine G.
I purchase my mother of the bride dress here. I ordered it and it came in early. When I picked up my dress, I just looked to see if it was the correct dress & size. Shame on me to trust that they would of given me the new dress that I ordered but no you gave me the sample dress that many women have tried on with snags on it. I had no choice but to wear it. The employee that did this has absolutely no integrity and you who you are.
Business response:
Hello Stacie, we are truly sorry to hear about the condition of your mother of the bride dress. It is never our intent to provide a gown in less than pristine condition and we can't apologize enough that we fell short of that for you. If you would like to discuss this further or need any additional assistance please email us at dbcares@dbi.com (Attn Marquita) Best Wishes, Marquita D.
They are busy and seem short of staff. Everything felt so rushed. For the alteration appointment, I arrived a half hour early and waited over an hour to get alterations. The seamstress was good but constantly interrupted and had to excuse her self to assist others during my appointment. I was there for over two hours to alter one wedding dress.
Business response:
Hello Gabrielle, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. David's Bridal strives to provide exceptional customer service to our customers and we can't apologize enough that you feel we fell short of that for you. During our busy season and/or weekends our stylist can be scheduled to service one or more brides however we strive to provide each bride with the individualize attention that they each deserve. We always r... read more
Way way way too packed. They have to work on their organization on weekends, my family and I felt overwhelmed. Other than that it was okay
Business response:
Hello Paige, we are deeply sorry we didn't give you and your family the five star experience we strive to give every guest. This is our busiest time of the year and weekends happen to be the most hectic for our stores but it is our mission to still provide exceptional customer service. We never want our guests to leave feeling overwhelmed and we can't apologize enough that you and your family felt that way. Please allow us another chance to deliver a better experience. If at all possible you can schedule an appointment d... read more
Frequently asked questions about David's Bridal Ontario CA
How is David's Bridal Ontario CA rated?
David's Bridal Ontario CA has a 4.7 star rating with 5,715 reviews.
When is David's Bridal Ontario CA open?
David's Bridal Ontario CA is closed now. It will open tomorrow at 10:30 a.m.