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David's Bridal Orlando South FL
- Bridal
- Orlando, FL
About this business
Location details
Millenia Plaza, 4665 Millenia Plaza Way Space B-2, Orlando, FL, 32839, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Not what I was expecting . Had my appointment set and she was helping someone else. She got rude with my mom , didn't understand well her Spanish nor her English. I was really looking forward for these but really did not meet my experience and expectections .
Business response:
Hello Karla. We would like to apologize for the less then professional service you received on your recent visit. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide you with a once in a lifetime moment. Thank you for your feedback, we will share it with our management team. Best wishes, April B.
It was a very diappointing experience. I was told to look on the rack for the dress and someone would be with me, 20 minutes later I go to the front desk and was told someone will be with you they are checking someone out while two people are up front. I find the dress and she comes to the fitting room and put the dress I pulled from the rack I ask for a different size she brings in and closed the door, I am needing help zip this thing up. There is so much more negative but. Bad bad
Business response:
Hello Marcia, we are sorry to hear that your experience with us fell short of your expectations and that our staff did not seem attentive. We would love for you to come back and visit us, perhaps at a different location, so that we can provide you with the time and attention that you deserve! Should you decide to schedule an appointment, or if you would like to provide us with any additional details about your experience, please send us an e-mail at: dbcares@dbi.com (Subject: Attn: Ellice J. ? (Insert City/Store Location)). ... read more
I had two experiences at David Bridal my first one in Altamonte was not good I gave them another chance at the millennia I had the first appointment of the day and Elisabeth Ferreira the woman who assisted me was amazing after trying 5 dress and did not have the wow facture she brought me a dress that I would have not concerned and after making some adjustments I said yes to my Dress" Thank you so much for the experience,
Business response:
Hello Maymi, Congratulations on falling in love with your dream dress, that's so exciting! We're thrilled to know that Elisabeth was able to improve this magical time in your life! We cannot wait to see how beautiful you look on your special say! Thank you so much for allowing us to share this breathtaking moment with you! Best wishes, Jill K.
The store itself is great. The associate assigned to me (which was for an appointment that I scheduled ) was not helpful at all! I scheduled an appointment for my little cousin to get a bridesmaid dress for her brothers wedding. This woman saw us maybe twice to ask how we were doing. No suggestions, nothing. I finally just had my cousin try on some dresses, found one we liked and bought the dress in the right color online.
I went there several times to find a dress because there wasn't any other Bridal boutiques in the area. I describe a dress that I found on the website but of course they don't carry in the store they tried putting me in other things they did not want. But I found a dress on another girl that my consultant picked out that matched my criteria that she never showed me. I felt that because I only showed up with one friend they deemed me unimportant and spent all their energy on the other clients. I found a lovely Boutique Lily b... read more
Waited a long time, I think we were forgotten, then the sales lady was booked with a bride at the same time (after waiting 25 min.). Then, the prom dress was damaged, so we wanted to order, waited another 10 minutes...to be told it would be a $30 rush fee to get in a month! Went online and ordered same dress with free shipping and will receive in 6-8 days. When I mentioned, she just looked at me with misbelief. Even though I bought 3 dresses here and my wedding dress, all our bridesmaid dresses and flower girl, we will not g... read more
Business response:
Hello Julie. Although we are happy that you enjoyed our selection, we are very sorry to hear that your service was sub par. We want to make sure that we are always providing our guests with all of their options and it sounds like we did not do so for you and your daughter. We will share your experience with our team. Your feedback helps us grown as a company. Thank you, Ellice J.
I went about a month ago with my mom, maid of honor and bridesmaids. I had made an appointment prior to going and we still had to wait about an hour before we got someone to help us. I can understand it's prom season and all, but I figured I made an appointment there should be no wait to little wait time. Lesson learned, now. The lady that helped us was ok. She was very helpful with my wedding party and got all the ladies information, style of dresses and sizes. She had patience with us and brought out at least 10 dresses un... read more
Business response:
Hello Gee. While we are thrilled that you enjoy our dress selection, we are less excited to hear about your service. We at David's Bridal are committed to providing all of our guests with consistent quality service and communication from start to finish. Unfortunately we did not meet our goal and we apologize for that. We will be sure to share your feedback with our teams so that we can grow from them. Best wishes, Ellice J.
I scheduled my appointment a month in advance and they double booked my appointment. I was left multiple times. There was no place for my mother and 2 bridesmaids to sit. There were tons of men around because it was prom season. Then expect me to pay thousands of dollars for a dress. I don't think so !!! Horrible management!!!! My lady was nice but hated being double booked and treated like I was at a department store!!!
Business response:
Hi Mallorie, we sincerely apologize that your experience with us was less than satisfactory and if you felt uncomfortable at any time during your visit. We do schedule multiple appointments that may occur simultaneously however, your stylist should be assisting both parties as they may be assigned to more than one at a time. We are working with the store to construct a better means of assistance with our appointments as we want to make sure that each customer receives the designated time and attention that they deserve. We w... read more
David’s bridal has legit the worst customer service they won't do anything to help you. Online or in store they just tell you that you have to rebuy the dress online because they sent me the WRONG SIZE that I ordered online. I ordered a size bigger and they sent me the wrong size. I am never going to be shopping at this place as long as I live. What a damn sham. They expect me to rebuy the dress then ship the wrong one back when they are the store I bought it from. DONT SHOP HERE.
Business response:
Hello Goldierose. We would like to apologize for the frustrations you've had with our customer service team. We are committed to finding solutions for all of our guests. Please reach out to us at DBcares@dbi.com (attn Ellice) with more information. Thank you, Ellice J.
Frequently asked questions about David's Bridal Orlando South FL
How is David's Bridal Orlando South FL rated?
David's Bridal Orlando South FL has a 4.7 star rating with 6,693 reviews.
When is David's Bridal Orlando South FL open?
David's Bridal Orlando South FL is open now. It will close at 6:00 p.m.