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David's Bridal Peoria IL
- Bridal
- Peoria, IL
About this business
Location details
5212 Big Hollow Road Ste B, Peoria, IL, 61615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
https://m.facebook.com/story.php?story_fbid=10155875053927443&id=700042442
Went in today to look for a dress for a military ball. There were at least 5 ladies working only 2 other customers in the store. I was looking around and tried on about 4 dresses. I was going to buy one that I liked but NOT ONE of the sales personnel ever asked me if I needed anything, if I was finding everything okay, offer assistance or even a room. My sister and I were in the store for about 30-45mins & when we decided to not make the purchase because of the extreme lack of customer service I asked to talk with the manage... read more
Business response:
Hello Jessica, we are so sorry to hear that you are disappointed with your visit with us. We cannot apologize enough to hear of your recent experience at our Peoria location. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
I purchased a formal dress for an event in October 2018. My friend and I were in the store 2 hours trying on dresses and two associates helped us. Not once were we told the dresses were non refundable. No signage and no mention of this being the stores policy. Having not shopped in this store before I had no idea. Ordered the dress over a month ago and still don’t have it when I was told it would be one week. Will not shop here again.
Business response:
Hi Ashley, we are so sorry to hear that we have disappointed you with our store policy. Our return policy is posted in our stores and on the receipts. Thank you so much for taking the time to provide us with this feedback so that we can improve on this matter in the future. Best Wishes, Steven E.
Awful customer service. I paid $150 for a dress and because I listened to their ‘experts’ about sizing I went up two sizes due to pregnancy, needless to say it was still HUGE. I had it altered by a local store owner in my hometown the week of the wedding and it was still $125 to get it altered because it was so big. I didn’t take it to their alterations because it would have been twice as much. When I called to get some compensation for basically buying a new dress I was told there was NOTHING they can do to make it right. A... read more
What a crock!!! I bought a dress for my daughter and she found one somewhere else she likes better. Of course, I can't return the original dress. I was told that I can exchange it for a dress of the same price or higher! Don't shop here unless you are absolutely sold on the dress.
Business response:
Hello Deb, apologize for the frustrations that we may have caused. We want to thank you for taking the time to provide us with this feedback. We appreciate it immensely, as it allows us re-evaluate current policies and procedures so that we can make the proper adjustments to ensure better customer service for the future. Again, we sincerely apologize for the inconvenience and we really do appreciate your feedback! Thank you, Steven E.
This shop has been a nightmare to deal with! Such lack of communication within the staff. First they ordered the wrong dress in. Not only was it off by two dress sizes but also paid for extra length and it wasn’t even on there. Now I call to ask when I can bring my dress up to have it steamed and they are gonna change me 50$ because I didn’t have alterations done on it. Keep in mind when I picked up the dress they said I could bring it back in to have it done.
RecommendedI bought my wedding dress and had an amazing experience here. I worked with Bethany and she immediately understood my style and brought out dresses to supplement the choices of my entourage. I would recommend her to anyone! I had been to a David's bridal in another town, and honestly wasn't impressed by the service. This particular branch has amazing consultants! In addition to Bethany, multiple other ladies came by to assist when I was trying to narrow it down, and I felt so well -taken care of. Thank you!!
Business response:
Hi Ashabari, it sounds like our team did an incredible job assisting you! Thank you for taking the time to share your kind words for our team. We will definitely pass along your praises! Best wishes, Steven E.
RecommendedChelsea at the Peoria store is amazing and so caring
Business response:
Thank you for your rating Carol, we are very excited to know you enjoyed your time with Chelsea. Best wishes. Steven E.
I just left David’s Bridal, I purchased my wedding gown from this location and had an amazing experience. Unfortunately when I went in today to pick up a couple pieces for my gown and asked for help, they acted like I was such an inconvenience to look at a Veil. She didn’t want to even give me the time of day. I own a business that strives for excellent customer service and it is a shame that other businesses could careless about how they treat you. I have worked in the Bridal industry and treating your clients and customers... read more
Business response:
Hello Mindy. We would like to apologize for the less then professional service you received on your recent visit. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide you with a once in a lifetime moment. Thank you for your feedback, we will be sure to address this with our management team. Best wishes, April B.
Frequently asked questions about David's Bridal Peoria IL
How is David's Bridal Peoria IL rated?
David's Bridal Peoria IL has a 4.8 star rating with 4,828 reviews.
When is David's Bridal Peoria IL open?
David's Bridal Peoria IL is closed now. It will open tomorrow at 10:30 a.m.