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David's Bridal Peoria IL
- Bridal
- Peoria, IL
About this business
Location details
5212 Big Hollow Road Ste B, Peoria, IL, 61615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
My girlfriend ordered a dress and they completely messed it up!
Business response:
Hello Shaun, we are so sorry to hear this. For more assistance, please email us at DBCares@dbi.com (Attn:City/State) Thank you
I found my dress, and I am in LOVE!! But the same day we picked out bridesmaids dresses. It was a rose gold metallic lace dress and they had the option of 4 necklines in the same dress so i let my bridesmaids pick any of the 4. They assured me it would be in the system and even put the matching $80 junior bridesmaids dress in with my name so when they came in to order it would be on file. They put the dress in wrong and ordered 2 of the dresses in silver. I called, and they did fix it(but why the mistake?) then my bridesmaid... read more
My experience is pretty great for my wedding dress the prices was reasonable but when I brought my bridesmaids back to try on theirs it seemed like the women here wasn't too sure of their inventory on dresses I would love to keep coming back I just think you should work on your information
Was there with the bride, bridesmaids and jr, bridesmaid's to look for the bridesmaid dresses. The appointment was made a month ago. Most of our party traveled more than a hour, took time off work or altered there schedule to make this appointment. Apparently they double booked our attendant. And because we were just looking for bridesmaid dresses we were stuck in a corner and basically left to attend to ourselves. Felt awful for the bride, 2 other girls walked in to look for homecoming dresses, without a appointment and th... read more
Business response:
Hi Hope, we sincerely apologize that your experience with us was less than satisfactory. Due to such high demand we schedule multiple appointments that may occur simultaneously. We encourage our stylist to work as a team to assist as they may be assigned to more than one at a time. We are working with the store to construct a better means of assistance with our appointments as we want to make sure that each customer receives the designated time and attention that they deserve. If you would like to share any other details... read more
I'm very unhappy with the service we received today at the David's Bridal in Peoria, IL. We were treated very rudely, ignored, placed in a corner, and forgotten about. We made an appointment a month ago to try on bridesmaid dresses. However, when we got there, our attendant "KT", had been double booked. We had made this appointment, confirmation #VRP47W8C, a month prior, and each of the bridesmaids, the bride and the mother of the bride worked hard to get days off so we could make this appointment happen. AGAIN -- we had ... read more
Business response:
Hello Heidi, thank you so much for reaching out to us. We deeply apologize for the service in store. It is our mission to give our customers the ?once in a lifetime? experience that they deserve and this is not the type of service we want to provide our guest. We will use your feedback to ensure we are providing stellar service in the future. If you would be willing to discuss this issue further please email us at dbcares@dbi.com (Subject: Attn. Ross A). Best wishes. Ross A.
I was very excited to book my appointment here. When I booked, I was told to go online and star all my favorite dresses I wanted to try on and they would have them pulled for my appointment! I was so excited I spent quite some time going through all the dresses on the website and falling in love with a few. When I got to my appointment I was told that they didn't carry any of the dresses I had starred. Not ONE. Imagine my disappointment. My host was standoffish, at best and I didn't feel she listened to me very well. On the ... read more
Business response:
Hello Corey, thank you for taking the time to give your feedback. We apologize for this issue we encourage all of our associates to help our guests to the best of their abilities. If you would like to discuss this issue further, please email dbcares@dbi.com (Subject: Attn. Ross A.) Best wishes. Ross A.
This David bridal store is the worst ever! When dress shopping the customer service was so horrible I refused to buy a dress from them. I ended up getting my wedding gown from aurora David bridal and the experience was over the top amazing! Since the Peoria location is closer to where I live I desided maybe their alterations dept has better service. It does not! I asked for boob cups at beginning of my appointment and was not charge for them because she refused to do any of the alterations to the top of my dress until an app... read more
Business response:
Hello Natashia, thank you for taking the time to provide us with your feedback. We apologize for the atmosphere you received during your visit. Our stores can be very busy around this time of year. If you are interested in discussing this issue further please email dbcare@dbi.com (Subject: Attn. Ross A.) Thank you. Ross A.
First impression and service on June 10 were great. Bought 3 dresses that day. After a month we still don't have dress #3. We were finally informed that it may take up to 4 months from the date of order to get the dress which means September 25 with the wedding on October 13. Then they tell us alterations will take 4-6 weeks after the dress finally arrives. Obviously that doesn't work so they tell us for an additional fee they can "expedite" the alterations. Save yourself the stress and avoid this place. There are other plac... read more
We had an appointment at 11 with Heather, she was with another bride and would be with us as soon as she could so we started looking around and trying on bridesmaid dresses. The lady that helped was not very helpful. We had 6 girls trying on dresses and needing colors and sizes checked to see if they would come in on time. We would ask several questions and options, she would leave for 10-15 mins and come back with only one answer. I felt we were at the store much longer than needed because of only getting part of the inform... read more
Frequently asked questions about David's Bridal Peoria IL
How is David's Bridal Peoria IL rated?
David's Bridal Peoria IL has a 4.8 star rating with 4,828 reviews.
When is David's Bridal Peoria IL open?
David's Bridal Peoria IL is closed now. It will open tomorrow at 10:30 a.m.