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David's Bridal West Springfield MA
- Bridal
- West Springfield, MA
About this business
Location details
935 Riverdale St f100, Riverdale Shops, West Springfield, MA, 01089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Pretty much what everybody else wrote is how I feel too. I think we saw our consultant twice throughout the for several hours that day we were there trying to find dresses for 3 bridesmaids. I don't even think we were sized properly. I'm hoping I have better luck at a different location.
Business response:
Hello Ilene, thank you for taking the time to provide us with your feedback. We are very sorry to hear you were unsatisfied with your experience. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn Ciara D). Best wishes. Ciara D.
This would be my second bad experience at David's Bridal and both at two different locations. The first as a bride and this time as a bridesmaid. The service is HORRIBLE! As a bride, I wasn't paid attention to and it felt like the sales rep assigned to me had more than one customer. Not a great way to make a bride feel special! Not to mention, she wouldn't let my bridesmaids choose dresses for me but then wouldn't listen to my suggestions when I didn't like the ones she chose! So frustrating! As a bridesmaid, we were given 1... read more
Business response:
Allyson, We are so sorry for falling short in providing you with a full five star experience during both visits with us. We feel terrible that this time has been less than rewarding, and would love the chance to improve your time with us. (dbcares@dbi.com, please add a subject- Attn: Jill K. City/Location). Warmest Regards, Jill K.
My fiancée has had nothing but trouble with David's bridal in West Springfield. A word of advice to those who plan on going: save yourself the trouble and headache, and go ONLINE to purchase your dress. You will find better deals, and you will not have to deal with the workers at this institution. If you choose to purchase your dress from this location, do not be shocked to be dealt with in a very short, rude manner. And do not expect anything more than abysmal customer service. In short, save yourself time and troubl... read more
Business response:
Hello Kyle, We are terribly sorry for the service your fiance encountered with our West Springfield location. It's upsetting to hear that our team fell short during her visit. It is our mission to ensure all guests receive quality service, and would love to assist you both further. (dbcares@dbi.com) Best Wishes, Jill K
I have gone here for my wedding dress I planned in going here for the flower girl dresses as well as bridesmaid dresses. But with the service we got while trying on flower girl dresses this weekend I am seriously double thinking it. I made an appointment a mint a head of time but probably saw the consultant all of 2 times. We had questions and no one was around to help us at all!
Business response:
Hello Laurie, We are so sorry about the recent experience you encountered while vising our West Springfield location, and would love the chance to improve your overall experience with David's Bridal. If you would like, please contact us at dbcares@dbi.com Attn: Jill K., to help create a more rewarding experience for you. Thank you, Jill K.
Business response:
Hi Maggie, we are sorry to see that you did not have a great experience with our team. If you would like to tell us more please send us an email to dbcares@dbi.com? Thank you, Kristen W.
Business response:
Hi Chelsea, thank you for reaching out. We can not even begin to explain how deeply sorry we are for this experience. Please know that we have spoken with the bride and we are working with her to rectify this right away. Thank you, Kristen W.
Business response:
Hi Brittany, thank you for reaching out. We can not even begin to explain how deeply sorry we are for this experience. Please know that we have spoken with the bride and we are working with her to rectify this right away. Thank you, Kristen W.
I have no words. Smh. This store is so insensitive.
Business response:
Hi Erin, thank you for reaching out. We can not even begin to explain how deeply sorry we are for this experience. Please know that we have spoken with the bride and we are working with her to rectify this right away. Thank you, Kristen W.
Business response:
Hi Becca, thank you for reaching out. We can not even begin to explain how deeply sorry we are for this experience. Please know that we have spoken with the bride and we are working with her to rectify this right away. Thank you, Kristen W.
Frequently asked questions about David's Bridal West Springfield MA
How is David's Bridal West Springfield MA rated?
David's Bridal West Springfield MA has a 4.7 star rating with 2,580 reviews.
When is David's Bridal West Springfield MA open?
David's Bridal West Springfield MA is open now. It will close at 7:30 p.m.