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David's Bridal West Springfield MA
- Bridal
- West Springfield, MA
About this business
Location details
935 Riverdale St f100, Riverdale Shops, West Springfield, MA, 01089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Unfortunately, I would have to give this specific David's Bridal branch 1 star... And that is only because I can not give it zero. I'm not typically one to write a review, especially a negative one, but I am composing this in hopes that no bride, bridesmaid or prom-goer seeking a special experience wastes their time, money or happiness at this location. My sister and I walked into the store with smiles and excitement, eager to find the right bridesmaids dress. We were met by a very irate manager who was deeply offended by ... read more
Bad customer service. We live an hour and a half away and just found out my wife's dress came in which is paid in full. We can't get there for 2 weeks and they said if we do not come in the next week they will put it back on the shelf and we will have to re order. Really you can't hold it? It's really taking up that much space?
Horrible horrible service from our consultant Ali! Went there to find a bridesmaid dress, only tried on 2 and we were the for 2.5 hrs! Our consultant Ali was never around, she was not there to help clip our dresses or to get us other dresses. We asked for a dress in the color in the wedding and she never got us a dress only showed us the color from afar and we ask her 4 times for a dress in that color. She also didnt know the name of the bride, her wedding date or the color of the dress... And it is written on a sheet!!! Ser... read more
Business response:
Hello Lucinda, thank you for your rating. We are disappointed to see that our team did not provide you with a 5 star experience, and we would like to know more about your visit. Please send us an email to Dbcares@dbi.com (Attn:Ellice/West Springfield)with more details. Thank you, Ellice J.
Frequently asked questions about David's Bridal West Springfield MA
How is David's Bridal West Springfield MA rated?
David's Bridal West Springfield MA has a 4.7 star rating with 2,580 reviews.
When is David's Bridal West Springfield MA open?
David's Bridal West Springfield MA is open now. It will close at 7:30 p.m.