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David's Bridal West Springfield MA
- Bridal
- West Springfield, MA
About this business
Location details
935 Riverdale St f100, Riverdale Shops, West Springfield, MA, 01089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I received a call at 8:15pm the night before I was scheduled to come in to get my alterations done. I was told in the voicemail that someone would reach out to reschedule, but they haven't contacted me. I would not recommend David's Bridal to any bride who is looking to get their wedding gown altered for their big day. 👎
Business response:
Hello Elena. We are sorry to see that you have not received follow up from the store. If you need further assistance in this, please let us know at DBcares@dbi.com (Attn. West Springfield). Thank you, Ellice J.
I’ve been trying to find words for this review before writing it because, after working in retail for 5 years, it’s been very difficult for me to comprehend how a sales associate could be THAT rude.. but here we go.. I went to the West Springfield David’s location back in Dec 2021 for my best friends wedding with her bridal party and I will never go back. My friend, the bride, is average height and build and they basically made her cry saying “We don’t carry the /larger/ sizes in store so we’re gonna have a hard time fin... read more
Business response:
Hello Lauren. We are shocked to see that his occurred and would like to sincerely apologize to you and the bride for your experience with the West Springfield team. We are committed to providing every guest with a wonderful visit and professional service. There is no excuse for rudeness and we will be discussing this further with the upper management team. Thank you, Ellice J.
WARNING...DO NOT GO HERE. THEY DO NOT CARE ABOUT THEIR CUSTOMERS AT ALL. There are so many better places in this area that will give you more care then David's Bridal. All they care about is the dollar that goes in their pocket. I worked in customer service for 6 years and NEVER would I have treated a customer the way they do here. SPEND YOUR MONEY AT A SMALLER BUSINESS WHO WILL GIVE YOU THEIR ARM AND LEG IF THEY HAD TO. David's Bridal will not give you the same care. Money is all they want NOT a returning customer. STAY AWA... read more
Business response:
Hello Kristina. We are upset to see that you did not have a better experience with us. We would like to hear more about your visit. Please send us an email to dbcares@dbi.com (Attn: West Springfield). Thank you, Ellice J.
Absolutely HORRID customer service. Will not attend to your needs by ANY means. Rude, selfish, money driven and poor quality products. Treats their customers like garbage. All over a MEAN place to be and toxic atmosphere! Disgusting!!!!! Do not shop here ever!
Business response:
Hello Megan. We are very upset to see this feedback and would like to express our apologies. We would never encourage anything but professional service and invite you to email us at Dbcares@dbi.com (Attn.West Springfield) with more details. Your feedback helps us improve. Thank you, Ellice J.
Horrible experience! Went with all the bridesmaids to pick out dresses. When they arrived, we discovered the wrong dress was ordered for the maid of honor and the wrong size was ordered for myself. The wedding is 10/13; my dress isn’t scheduled to arrive until 10/3 now due to the employees error. No one seems to care and thinks a simple oh sorry fixes the situation. DISGUSTED. Horrible business practices and much added unneeded stress for a bride to be! And zero concern from management.
Sales staff weren’t terrible - alterations is a NIGHTMARE! They even had the audacity to tell me “oh just lose weight before the wedding and you’ll be fine” - and commented yet again about my weight. The alterations they did were horrible. Nothing at all what I asked for. I reluctantly took it home because they were rude as hell and the manager said “oh it’ll be fine, nobody will notice”. Now they are telling me “oh you signed for it so we have to see it before fixing anything”. My wedding is in 29 days and I have to rush it... read more
Business response:
Hello Steffani, we are so sorry to hear that you are disappointed with your visit with us. Concerns about alterations are important to us and we take them very serious. We want our customers to be happy with each of our services. Please email us at DBCares@dbi.com (Attn:Steven E) if you would like to speak further. Thank you, Steven E
Business response:
Hello Jimmie, we are so sorry to hear that you are unhappy with our services. We apologize for not being able to provide you with a 5 star experience. So that we can learn more and further assist you, please email us at DBCares@dbi.com (Attn:Steven E). Thank you, Steven E
There with my daughter (Bride) & bridal party. She booked online. Never told it was “prom season” until we arrived to find limited availability of dressing rooms, collections, & accessories. Very hectic & unorganized. Assistant chooses a dress only to be told “I’ll need to see if that’s in your size” comes back I’m told “yes it does” then get measured, she “checks again” only to tell me “so your measurements don’t actually work with this dress because is really a prom dress so it’s like jr’s“. So WHY? Did she choose that... read more
Frequently asked questions about David's Bridal West Springfield MA
How is David's Bridal West Springfield MA rated?
David's Bridal West Springfield MA has a 4.7 star rating with 2,580 reviews.
When is David's Bridal West Springfield MA open?
David's Bridal West Springfield MA is open now. It will close at 7:30 p.m.