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David's Bridal West Springfield MA
- Bridal
- West Springfield, MA
About this business
Location details
935 Riverdale St f100, Riverdale Shops, West Springfield, MA, 01089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
There with my daughter (Bride) & bridal party. She booked online. Never told it was “prom season” until we arrived to find limited availability of dressing rooms, collections, & accessories. Very hectic & unorganized. Assistant chooses a dress only to be told “I’ll need to see if that’s in your size” comes back I’m told “yes it does” then get measured, she “checks again” only to tell me “so your measurements don’t actually work with this dress because is really a prom dress so it’s like jr’s“. So WHY? Did she choose that... read more
Business response:
Hello Lisa, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested, please contact us at dbcares@dbi.com (Subject: Attn: Steven E. – (Insert City/Store Location)). Thank you, Christine G.
Business response:
Hello Lisa. We would like to apologize for any frustrations that we may have caused you. We would like to look further into your situation and help find a resolution to your issue. Please email us at Dbcares@dbi.com (Attn. Steven E), so that we can gather more information and further assist you. Thank you, Steven E
When the manager of a store asks you if it’s a big deal if it’s the same color junior bridesmaids dress as the other one after you explicitly checked to see if the first one came in the same color it’s completely rude and unprofessional. I don’t like being treated like I was a hassle for this company not keeping their products in stock or updating their customers with an open account if something may start going out of stock. First manager was rude and treated me like I was a nuisance instead of a customer for wanting my jun... read more
Business response:
Hello Jess, thank you for sharing your feedback. We would like to apologize that you are not 100% pleased with our store. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
I was very unsatisfied with the service I received here. Although I did end up finding my gown here that I love, my overall expirience has been poor so far. First time I visited the store after recieving a 50$ off coupon at a bridal show I was told I could look but I couldnt try anything one and couldnt even pull something off the rack to look at it. Even though my first impression was not good I made a bridal appt tot try on some gowns, it just so happens when my appt rolled around the store was having there 99$ dress sale.... read more
My experience while shopping for dresses for my bridesmaids was mixed, Our associate Debbie while attentive and helpful, also seemed a little overpowering . I felt like we were being rushed through like number and not people. We had a young Jr. Bridesmaids and some of the comments on dresses she tried on were unhelpful and in my opinion rude. When the next group of ladies came in our associate was no where to be found, we were still trying on styles. She then came back as we were getting ready to leave, and wanted us all to ... read more
I had a good experience while picking out my dress and Nicole was very helpful. However, when I went back to get my alterations done, it started off very badly. I went into the alterations room and went to put on my shoes and stepped on a pin needle! The needle went almost an inch into my foot. I looked around and realized there were numerous needles all over the floor and was appalled that no one would take the time to clean up these needles after each appointment. I spent 5 minutes trying to pull the needle out, finally ge... read more
Business response:
Hello Mallory, we are so sorry to hear that our alterations team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Ciara D). Best wishes, Jessica H.
Went in with my 80 year old Mom for a dress for my daughters wedding. The girl at the desk was pleasant and accommodating. We searched for a dress and I sent up front to get assistance. There was another lady there who asked if we had an appointment. I said no but was told it wasn't an issue. The woman said well we have to take appointments for brides first. We can get your Mom a chair to wait. I wasn't happy at all and I clearly told her. We were set up in a room and I moved a chair into it so my Mom could try on dresses. V... read more
Business response:
Hello Susan, on behalf of David's Bridal I would like to apologize for your recent visit. At David's Bridal we strive to give all of our guest memorable experience and we are disappointed that we did not do that for you. We appreciate you taking the time to share your feedback with us. Your feedback will help us grow as a company. We will be sure to share your experience with our management team. Thank you, Cierra S..
Really terrible customer service. No need to be disrespectful to paying customers. Worst Davids Bridal I've ever been too. Get nicer employees.
Business response:
Hello Ashley, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. CiaraD). Best wishes, Jessica H.
Staff was uninformed the show room was dirty and management is terrible.
Business response:
Hello Gina. Thank you for your valuable feedback. We apologize that the atmosphere of the store was less than professional. We will bring this to the attention of our management team to strive to do better in the future. Thank you and best wishes. Ciara D.
Frequently asked questions about David's Bridal West Springfield MA
How is David's Bridal West Springfield MA rated?
David's Bridal West Springfield MA has a 4.7 star rating with 2,580 reviews.
When is David's Bridal West Springfield MA open?
David's Bridal West Springfield MA is open now. It will close at 7:30 p.m.