David's Bridal West Springfield MA

Lisa Hadden Martin 

on Facebook

7 years ago

There with my daughter (Bride) & bridal party. She booked online. Never told it was “prom season” until we arrived to find limited availability of dressing rooms, collections, & accessories. Very hectic & unorganized. Assistant chooses a dress only to be told “I’ll need to see if that’s in your size” comes back I’m told “yes it does” then get measured, she “checks again” only to tell me “so your measurements don’t actually work with this dress because is really a prom dress so it’s like jr’s“. So WHY? Did she choose that... read more

Jess Elizabeth 

on Facebook

7 years ago

When the manager of a store asks you if it’s a big deal if it’s the same color junior bridesmaids dress as the other one after you explicitly checked to see if the first one came in the same color it’s completely rude and unprofessional. I don’t like being treated like I was a hassle for this company not keeping their products in stock or updating their customers with an open account if something may start going out of stock. First manager was rude and treated me like I was a nuisance instead of a customer for wanting my jun... read more

Christina Forde 

on Facebook

7 years ago

I was very unsatisfied with the service I received here. Although I did end up finding my gown here that I love, my overall expirience has been poor so far. First time I visited the store after recieving a 50$ off coupon at a bridal show I was told I could look but I couldnt try anything one and couldnt even pull something off the rack to look at it. Even though my first impression was not good I made a bridal appt tot try on some gowns, it just so happens when my appt rolled around the store was having there 99$ dress sale.... read more

Lisa Randall 

on Facebook

7 years ago

My experience while shopping for dresses for my bridesmaids was mixed, Our associate Debbie while attentive and helpful, also seemed a little overpowering . I felt like we were being rushed through like number and not people. We had a young Jr. Bridesmaids and some of the comments on dresses she tried on were unhelpful and in my opinion rude. When the next group of ladies came in our associate was no where to be found, we were still trying on styles. She then came back as we were getting ready to leave, and wanted us all to ... read more

Mallory Jantti 

on Facebook

7 years ago

I had a good experience while picking out my dress and Nicole was very helpful. However, when I went back to get my alterations done, it started off very badly. I went into the alterations room and went to put on my shoes and stepped on a pin needle! The needle went almost an inch into my foot. I looked around and realized there were numerous needles all over the floor and was appalled that no one would take the time to clean up these needles after each appointment. I spent 5 minutes trying to pull the needle out, finally ge... read more

Susan Jensen 

on Facebook

8 years ago

Went in with my 80 year old Mom for a dress for my daughters wedding. The girl at the desk was pleasant and accommodating. We searched for a dress and I sent up front to get assistance. There was another lady there who asked if we had an appointment. I said no but was told it wasn't an issue. The woman said well we have to take appointments for brides first. We can get your Mom a chair to wait. I wasn't happy at all and I clearly told her. We were set up in a room and I moved a chair into it so my Mom could try on dresses. V... read more

Ashley Kelly Ferrick 

on Facebook

8 years ago

Really terrible customer service. No need to be disrespectful to paying customers. Worst Davids Bridal I've ever been too. Get nicer employees. 

Gina Malvezzi 

on Facebook

8 years ago

Staff was uninformed the show room was dirty and management is terrible.