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David's Bridal West Springfield MA
- Bridal
- West Springfield, MA
About this business
Location details
935 Riverdale St f100, Riverdale Shops, West Springfield, MA, 01089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I hope your business drops to the 1 star rating it deserves.
Business response:
Hi Eric-John, thank you for reaching out. We can not even begin to explain how deeply sorry we are for this experience. Please know that we have spoken with the bride and we are working with her to rectify this right away. Thank you, Kristen W.
A good friend of mine passed away who was getting married soon & this store refused to give his fiancé her money back for a dress that wasn't altered.. she's going through enough , so insensitive and disgusting.. I will NEVER shop here and I'll be sure to tell everyone I know who are soon to be brides about this.
Business response:
Hi Laura, thank you for reaching out. We can not even begin to explain how deeply sorry we are for this experience. Please know that we have spoken with the bride and we are working with her to rectify this right away. Thank you, Kristen W.
I work in retail. I understand all rules and regulations and policies. I also know that there are exceptions to every rule, regulation, and policy. I have a long time friend who I have known sense she was very young. She was so happy to be going to you guys to get her wedding dress, she was finally marrying the man of her dreams. Tragically he recently passed away unexpectedly with out warning. My friend called because she needs to return the dress because now she will not be able to use the dress. The person she spoke with ... read more
Business response:
Hi Brian, thank you for reaching out. We can not even begin to explain how deeply sorry we are for this experience. Please know that we have spoken with the bride and we are working with her to rectify this right away. Thank you, Kristen W.
Business response:
Hi Lauren, thank you for reaching out. We can not even begin to explain how deeply sorry we are for this experience. Please know that we have spoken with the bride and we are working with her to rectify this right away. Thank you, Kristen W.
A friend lost her soon to be husband and this store was extremely insensitive. This woman just wants to return the dress she is never going to get to wear to marry the love of her life. And then she is offered a store credit like she needs a new wedding dress? This is terrible and it is near Thanksgiving so you would assume your store would be more understanding of her circumstances. This woman just wants this dress gone as it is a reminder of this terrible time and a beautiful day she will never experience with the man of h... read more
Business response:
Hi Kate, thank you for reaching out. We can not even begin to explain how deeply sorry we are for this experience. Please know that we have spoken with the bride and we are working with her to rectify this right away. Thank you, Kristen W.
I usually don't weigh in on these issues; however, David's Bridal in West Springfield needs to do some soul searching and do the right thing. Kayleigh Payette and her fiancé were planning a July 2017 wedding and tragically, he passed away this week. She is beyond devastated and to add to her heartbreak, David's bridal will only give her an in store credit for her wedding attire which still has the price tags attached. While I understand there are policies to be followed, do the right thing and give this young woman a break... read more
Business response:
Hi Peggy, thank you for reaching out. We can not even begin to explain how deeply sorry we are for this experience. Please know that we have spoken with the bride and we are working with her to rectify this right away. Thank you, Kristen W.
If I could give you zero stars, I would. A wedding is supposed to be the happiest day of your life, right? Imagine having that ripped out from underneath you when the love of your life passes. All of the butterflies and smiles turn to tears and worry and all you have to remind you is a dress, shoes, and all the other wonderful things you bought while you were going to get married. Now, instead of detailing a wedding, you are detailing a funeral. There will be no white dress or smiles or I DO's. My friend Kaleigh was told tod... read more
Business response:
Hi Jess & Stephanie, thank you for reaching out. We can not even begin to explain how deeply sorry we are for this experience. Please know that we have spoken with the bride and we are working with her to rectify this right away. Thank you, Kristen W.
The rudest encounter with employee at the front desk. Wasn't even allowed past the desk to look. I was told rudely, since I had no appointment I could look at dresses but I was not to take 1 dress off the rack. I will never forget my experience and I will never say a great thing going about this rude, inconsiderate company again. Thank you davids bridal for ruining a day that is supposed to be one of my happiest times in my life. I'd be happy to know they close there doors. Rude people have no business in sales. I'm utterly ... read more
Business response:
Hi Kimberly, we can’t apologize enough for your recent experience. Shopping for a bridal gown is such a special moment and we’re disappointed that your visit fell short of your expectations. So that we can promptly and personally address your concerns, please email DBCares@dbi.com with more info including your daytime phone number, and a representative from our Customer Service team will be back in touch shortly. Thank you, Kristen W.
Absolute worse bridal shop i ever been to. Very rude, make you feel uncomfortable if you dont have 10000 to spend on a dress yout not worth their time
Frequently asked questions about David's Bridal West Springfield MA
How is David's Bridal West Springfield MA rated?
David's Bridal West Springfield MA has a 4.7 star rating with 2,580 reviews.
When is David's Bridal West Springfield MA open?
David's Bridal West Springfield MA is open now. It will close at 7:30 p.m.