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David's Bridal Westwood MA
- Bridal
- Westwood, MA
About this business
Location details
University Station, 249 University Avenue, Westwood, MA, 02090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
The saleswoman who sold me my bridesmaids dress knowingly booked my alterations appointment so that I would need to pay the rush fee to get this dress in time for my sister's wedding. The saleswoman told me it would take 3 weeks for alterations. There was plenty of lead time (7 weeks from when the dress would arrive in the store to the wedding date) for me to get the dress altered and she said nothing to me about even the possibility of being charged a rush fee.
Business response:
Hello Marielena. We do apologize for any frustration caused by your rush fee. We do our best to book guests to avoid this whenever possible. We are truly sorry and invite you to email us at DBcares@dbi.com (Attn. Westwood) if you need further assistance in this matter. Best wishes, Ellice J.
Twice said they shipped my dress and UPS has confirmed they have not. The wedding is two weeks away and I still don’t have my dress
Business response:
Hello Samantha. We are sorry to see that you are having these frustrations. We would like to see if we can assist you further in this matter, and invite you to email us at DBcares@dbi.com (Attn. Westwood) with more information. Thank you, Ellice J.
I am not usually this type but I really have to warn future brides about Davids Bridal in Westwood. I got my first dress at Davids Bridal, I tried on a 16 and was told a 16 was ordered. We got the dress. It didn’t fit. Turns out it was a size 14, with size 12 sleeves sewn into it. My veil was also the wrong color. The consultant brought the dress to the alterations woman and she told us it’s a $120 fix by stretching the material under the arm pits to make the dress fit me and we were to pay for it. I asked if we could order ... read more
Business response:
Hello Kayla. We are shocked to see that you had such a negative experience with us and cannot apologize enough. It is our goal to provide exceptional customer service, merchandise, and services to our guests. What you described is unacceptable and invite you to email us at DBcares@dbi.com (Attn. Westwood) if you need further assistance. Thank you, Ellice J.
very transphobic. trans brides are brides
RecommendedWe had such a great experience! This was our 4th store looking for a Prom dress for my daughter who is larger than the average size. We found lots of options but went on a busy Saturday afternoon around 4pm. not realizing we needed an appointment. The staff could not have been better and more accommodating. They squeezed us in between appointments in an available dressing room. The manager Vicky was so pleasant and helpful and although we apologized for being new to this and not following their process (We just started pulli... read more
Business response:
Hi Lori! We are beyond happy to see that your daughter found her full prom look with us. We love to hear that our staff is being accommodating to our guests and will be sure to share your kind words with Vicky. We love to see our prom girls looking amazing and invite her to #Davidsprom on her pictures! Best wishes, Ellice J.
Staff rude went w my daughter today she found a dress she really liked and wanted to try on staff was so rude when we asked to try it on told us we had to go front desk. Turned her off will not go back their were plenty of dressing rooms available !
Business response:
Hello Andrea. We are very sorry to hear about you and your daughters experience. While we do have certain policies in place, we want to do our best to be accommodating to our customers. We apologize that this occurred and would love to have you back for a much better visit.
Went to DB yesterday to try on bridesmaids gowns for my best friend's wedding. There were four of us trying on. We had a 3pm appointment. After we checked in, we were told to head to "that side of the store and pick out dresses you like". So we wandered to the half of the store she had pointed us to and started pulling dresses in the wine color we wanted. Another woman came up to us and asked us what we were doing. This was, apparently, the woman who we were working with. When we explained what "we were doing", she took the ... read more
Business response:
Hello Christina. We would like to take this time to apologize on behalf of David’s Bridal that your visit was not a positive one. Our stylist sometimes do have to work with more than one party at a time. That being said, we always try make sure that we have management and team members in place to ensure that every guest still gets the assistance that they deserve. We are deeply sorry for not accomplishing this and hope that you give us the opportunity to earn back your trust in David’s Bridal. Thank you, Ellice J.
Frequently asked questions about David's Bridal Westwood MA
How is David's Bridal Westwood MA rated?
David's Bridal Westwood MA has a 4.8 star rating with 5,295 reviews.
When is David's Bridal Westwood MA open?
David's Bridal Westwood MA is closed now. It will open at 9:00 a.m.