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David's Bridal Westwood MA
- Bridal
- Westwood, MA
About this business
Location details
University Station, 249 University Avenue, Westwood, MA, 02090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
My consultant was double booked with a walk-in at the same time as my appointment. She seemed stressed and distracted. I felt ignored and like she didn't care about my needs at all. This was a HUGE disappointment as I took time out of my Sunday to travel 45 minutes to your store. We did not stay for the entire bridal appointment as the consultant disappeared and we just left since she wasn't helping us anyway.
Business response:
Hello Michelle. We would like to apologize that on your visit you did not receive more attention from your consultant. While our stylists are asked to assist more than one guest at a time, we would never want our guests to not receive the assistance that they deserve. We appreciate your feedback on this matter and will share it with our management team. Thank you, Ellice J.
After calling David’s Bridal I was advised to schedule an appointment to try on 5 bridesmaid dresses. I arrived early to my appointment on July 14, 2018. While walking to the fitting area with the consultant/stylist that was assigned to me and two of the dresses, she stopped to help a bride that was trying on a gown. Another consultant ended up guiding me to the fitting room. I never saw the consultant that was assigned to me for my “appointment” again. While trying on the first dress I came out looking for her and didn’t se... read more
Business response:
Hello Alaitz. Thank you for taking the time to share your experience with us. We welcome all of our customers equally and are deeply sorry that we made you feel any other way. We will be discussing your visit with management so that we can improve. Thank you, Ellice J.
If there was a 0 I would have chosen It. I went shopping for bridesmaid dresses with 3(yes only 3) girls. We had an idea of what we wanted but obviously were trying on different styles to see what would look good on who. I let my bridesmaids pick their style to fit their body types. When we got there, the lady “helping” us gave me an attitude because I wanted them to try on a blue and a green to see which I liked in person. Then she rushed us and gave us a half hour to try on dresses and decide... she measured everyone c... read more
Business response:
Hello Bridgette. We are deeply sorry that the experience you and your bridal party have had with us has been so negative. We would like to look into this to see if we can assist. Please email us at DBcares@dbi.com (Attn.Ellice/Westwood) with more information. Thank you, Ellice J.
Highly encourage you to look for your needs at another boutique... a poor experience in two separate locations, then I go to pick up our bridesmaids dresses and see white dots on the lace part of the stresses and the consultant says “ya we only see that happen in the color you chose”... ok so wouldn’t someone say something prior to us selecting that color as a heads up... I gave them all back and said needs to be fixed ASAP! Completely shocked but shouldn’t...
Business response:
Hello Kristin. We are displeased to hear about your experiences with us. We want all of our stores to be providing quality service and products. We would like to hear more about this issue with the lace and invite you to email us at Dbcares@dbi.com (Attn.Ellice/Westwod) with more information. Thank you, Ellice J.
Worst experience ever!!! The consultant was very rude , not friendly , unprofessional. She didn’t offer to hang my dress, she didn’t offer to help me put my dress on . I had to ask her to help me and then she did and left the stall, came back to tell me they don’t sell bra’s in my size. Didn’t even offer to help me take my dress off just left the stall and didn’t come back until I was leaving at that time I told her I was pissed and very disappointed. Will never go back there again !!! So damm unprofessional
Our future daughter in law made an appointment at this shop because they were said to have one of the dresses on her “wish list”. We arrived on time and waited a good amount. When we had about dresses, our attendant was nowhere to be found and we had to look for her and finally have her called. She did a great job getting dresses but when our DIL found her dress and was ready to purchase with their great offer, it was denied and she was left without a dress and no explanation. Poor service and lousy offer is my opinion.
Business response:
Hello Jeannie, we sincerely apologize that you are unhappy with our services during your time with us. We strive to provide each and every one of our guests with the best possible customer service and we are so sorry to hear that was not what you were given. For more assistance, please email us at DBCares@dbi.com(Attn:Jill K) Thank you, BrittianyD.
I arrived about 10 minutes early and the consultant that was suppose to help me didn’t even arrive yet. Which was fine, I assumed she’d be there for our appointment. 15 minutes after the appointment started she finally arrived. The other workers noticed myself and my mom just wandering around the floor and asked if someone was helping us yet because our consultant apparently showed up but never came to find us. She finally came over and just stood there and didn’t say a word. My mom introduced ourselves to her and still not ... read more
Business response:
Hello Cassi, We're terribly sorry for the experience you and your mom encountered with our Westwood location. We would love the chance to improve this special time for you, and provide additional suggestions in the designer you love. If you would like to contact us at dbcaress@dbi.com, (Attn: Jill K. - Store 40) we would be honored to speak with you further, regarding this matter. Humbly Yours, Jill K.
11/4/17-We were greeted great! Our daughter lives in Boston but getting marry in Miami. Our challenge was to get a dress during my business visit, accomplished! Debbie was 1/2 good, she started helping us, about 1/2 hr into our appointment, she started helping someone else. I was helping my daughter between dress, in, out n hanging. Really didn’t mind but I think we got shot changed. After trying few dresses, including some Debbie suggested, she decided on the first one! Next thing, Debbie brings veil n hair accessory, brand... read more
Business response:
Hello Valeria, thank you for taking the time to share you and your daughters feedback. We are so sorry to hear that you both are disappointed with your experience. We strive to provide each and every one of our customers with the best possible customer service and we are so sorry to hear that was not what you were given. We would be happy to assist you both further, please email us at DBCares@dbi.com (Attn:Jill K.) thank you
Frequently asked questions about David's Bridal Westwood MA
How is David's Bridal Westwood MA rated?
David's Bridal Westwood MA has a 4.8 star rating with 5,295 reviews.
When is David's Bridal Westwood MA open?
David's Bridal Westwood MA is closed now. It will open at 9:00 a.m.