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David's Bridal York PA
- Bridal
- York, PA
About this business
Location details
York Town Center, 2821 Concord Road, York, PA, 17402, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
will not let people in the store without a mask even if they have a medical exemption. very disappointing!
Business response:
Hello Ginger. While we do have certain policies currently in place, we want to be as accommodating as possible while keeping our guests and staff safe. Please reach out to us at Dbcares@dbi.com (Attn.York) so that we can look into alternative options to assist. Thank you, Ellice J.
Would not recommend. Bride requested a certain color and material fabric. I didn’t feel that the staff listened to my needs. Felt rushed and they could not accommodate more time. I didn’t realize that you couldn’t try on dresses without an appointment. Luckily a local boutique was able to help me as a walk in customer and I found a beautiful dress.
Business response:
Hello Adrienne. We would like to apologize for the experience you had with us. We want to be accommodating to all of our guests and are deeply sorry for not doing so. We appreciate this feedback and will be discussing it with management. Please let us know at Dbcares@dbi.com (Attn.Ellice/York) if you have any further feedback to share. Thank you, Ellice J.
RecommendedStaff is very well organized, polite & accommodating. We all found dresses today.
Business response:
Hi Lisa! We are happy to hear that you enjoyed your time with us. Thank you for sharing your kind words for our team! Best wishes, Ellice J.
RecommendedSelection was plentiful with a wide variety of dresses to choose from. All employees were friendly and accommodating. Danielle, our stylist, was extremely pleasant and helpful!!
Business response:
Hi Teresa! Thank you for taking the time to share your kind words for Danielle! We are thrilled to hear that you enjoyed our selection and service on your visit. We appreciate the feedback! Best Wishes, Ellice J.
RecommendedI purchased my wedding dress here and two bridesmaids got their dresses here. When I called to make an appointment for my last bridesmaid to try the dress on to get her size, they told me one bridesmaid was a walk-in. I don’t care if I have 1 or 10, I wanted an appointment so we wouldn’t have to wait forever to try on a dress or two until we found her size. They wouldn’t let me make the appointment (which I thought was ridiculous). We get there, check in, and it took them 20 minutes before they sent someone to look for the ... read more
Business response:
Hello Court. From beginning to finish we want every visit a customer has with us to be effortless. We are truly sorry to see that we did not accomplish this for you and your bridesmaid. We appreciate this feedback on your experience and will be discussing it with management. Thank you, Ellice J.
Found a dress that I absolutely loved (that was a specialty dress) and the consultant told me that it would come in the same color wine that all the other brides maid dresses came in (the only reason I was 100% set on getting the dress) not only myself but my sister (bride) and mother all asked the consultant (3 people 3 different times about the color) she said it was not a problem and everyone would match perfectly! The same consultant when I tried on the dress that was in a different color kept trying to get me to take th... read more
Business response:
Hello Brittany. We are so sorry for the frustrations you've been having with your dress. We want our teams to be giving accurate information as well as great service to our guests. If you still need assistance with this, please let us know at DBcares@dbi.com (Attn.Ellice/York). Thank you, Ellice J.
Beware of alteration costs! And hope if you do alterations at this location there are no problems! 4 times of "fixing" still was not right on wedding day! Not to mention alterations came to over $700.00 ABSURD! Would NOT recommend this store to any bride. Aggravation & lies was all we felt we got'
Business response:
Hello Carol, we sincerely apologize that you are unhappy with our services during your time with us. We strive to provide each and every one of our guests with the best possible customer service and we are so sorry to hear that was not what you were given. For more assistance, please email us at DBCares@dbi.com(Attn:Ellice J) Thank you, BrittianyD.
Went here for my sisters wedding. All together we bought a wedding dress, 3 brides maids and a dress for our mother. They were expensive, we all needed alterations. None of the alterations turned out the way that we wanted and were over the cost it was said to be.
Business response:
Hello Ember. We are disappointed to hear that you were not happy with your services. We would like to hear more about your experience and invite you to email us at Dbcares@dbi.com (Attn.Ellice/York). Thank you, Ellice J.
Horrible customer service. They messed up on one of my fellow bride maids dress. She had to pay $25 for them to order the right one! Which is ridiculous it was not her fault. Another bridesmaid called to check when her dress would be in and they basically told her they were too busy and would call her back when they had time. When I went to try on my dress to make sure it fit they seemed as if I was bothering them and they weren’t very helpful. If you aren’t a white bride then they don’t have the time. Do better David’s Brid... read more
Business response:
Hello Aja. It is disappointing to see that you and your bridal party have not had a better experience with us. We would be more than happy to assist with any questions you have regarding dresses, and invite you to email us at Dbcares@dbi.com (Attn.Ellice/York). Thank you, Ellice J.
Frequently asked questions about David's Bridal York PA
How is David's Bridal York PA rated?
David's Bridal York PA has a 4.7 star rating with 4,214 reviews.
When is David's Bridal York PA open?
David's Bridal York PA is closed now. It will open at 10:30 a.m.