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David's Bridal York PA
- Bridal
- York, PA
About this business
Location details
York Town Center, 2821 Concord Road, York, PA, 17402, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I went in today by myself. I had a really bad experience. The young lady was nice but she was not at all interested in helping me. She was more interested in watching the young lady trying on wedding dresses and talking with the staff.
Business response:
Hello Sally. We would like to apologize for the experience that you had with us. We want every guest to get the time and attention that they deserve. We apologize and would love to have you back for a more enjoyable visit. Thank you, Ellice J.
It’s a very low pressure environment, they aren’t there to make you buy a dress. They’re there to help you find what you want, even if you decide not to buy from them.
Very disappointed. Spent over 3 hours here yesterday. Finally found a dress, only to get up to the register and it ended up not being in their system, or it was a system error. I do not blame the ladies who work there, they were extremely helpful. But I am beyond upset. I had a price range and it was unable to be met. The warehouse offered two others but they were even more expensive and the first one was already cutting it past my budget. I ended up going elsewhere today, and finally have a dress.
Business response:
Hello Jennifer. Although we are happy that our team was accommodating, we are sorry that we were not able to fulfill your dress needs. We want to make sure that we are providing accurate information to our guests and will work with the appropriate teams to improve. Thank you, Ellice J.
They are not upfront with prices. Got my daughters dress off the discount rack, of course the sale was final. They made me purchase the dress before we could talk about the adjustments. Turns out the cost of fitting the dress was 2 and a half times more expensive than the actual dress. At that point I felt there was little choice but to go through with it.
Business response:
Hello Christina, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested or if you would like to further discuss this matter, please contact us at dbcares@dbi.com (Subject: Attn: Ellice J. ? (Insert City/Store Location)). Thank you, Christine G.
When you're in the business of customer service and bridal, you should hire people who know what they are doing. Very unprofessional staff. Staff was disrespectful.
Business response:
Hello Troy. We would like to apologize for the frustrations you've had with our team. We would like to hear more about your recent experience. Please reach out to us at DBcares@dbi.com (attn. Ellice/York) with more information. Thank you, Ellice J.
Thank you David's Bridal York for trying to ruin my daughter Vanessa Hardman' s wedding. She dropped her dress off two weeks ago for the final steaming and when we went to pick it up today it had not even been touched. The total disconnect with regards to customer service is horrible. We will never be visiting David's Bridal York again!
Business response:
Hello Peg. We are upset to hear that you are displeased with our alterations team. We apologize for any frustration caused and would like to hear more about your experience. Please email us at DBcares@dbi.com (Attn.Ellice/York) with more details. Thank you, Ellice J.
An appointment was highly recommended for homecoming dress shopping. I made an appointment for my daughter & her friend. Upon are arrival they were very busy, we checked in and began looking at dresses to try on. 1. We barely saw our consultant, I pulled additional sizes & styles to try on 2. Was misinformed of "rush order" fee, never requested rush order (they assume it is rush, event in 3 weeks) 3. Layout in dressing room areas is very crowded & not custimer friendly 4. Our dressing room floor & wall were wet from a dr... read more
Business response:
Hello Jodi. We are so sorry to hear that your time with us was not a better experience. Despite being busy we want to make sure we are taking great care of all of our guests. We apologize to you, your daughter, and her friend for not doing so. We will be sure to share your feedback with management. Thank you, Ellice J.
My daughter is in a family wedding. I made an appointment for her to try on the dress the bride picked for her attendants. I checked in for the appointment and waited.... I understand the place was busy, however if I am to make an appointment I expect to be taken on time. We waited almost 45 minutes after our appointment time. We were given the wrong dress style. I did not notice until after it was on. We had difficulty getting a sales persons attention, the person they said would be helping us never came to do so. Our sales... read more
Went here for bridesmaid dresses for a same sex wedding....the staff was a bit confused at first trying to figure it out in their computer. Also our consultant was nice but had two appointments working at the same time. They also told us that the dress size to try on would be one size up from pant size because the dress ran small but those size dress we're way too big.
Business response:
Hello Allison, thank you for taking the time to provide us with your feedback. We are very sorry to hear you were unsatisfied with your experience. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn Ellice J). Best wishes. Ciara D.
Frequently asked questions about David's Bridal York PA
How is David's Bridal York PA rated?
David's Bridal York PA has a 4.7 star rating with 4,153 reviews.
When is David's Bridal York PA open?
David's Bridal York PA is closed now. It will open at 10:30 a.m.