This profile has been claimed by the business owner or representative.
DC Ranch Village Health Club & Spa
- Fitness & Instruction
- Scottsdale, AZ
About this business
Location details
18501 N Thompson Peak Pkwy, Scottsdale, AZ, 85255, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 9:00 p.m. | |
| Tue | 5:00 a.m. to 9:00 p.m. | |
| Wed | 5:00 a.m. to 9:00 p.m. | |
| Thu | 5:00 a.m. to 9:00 p.m. | |
| Fri | 5:00 a.m. to 8:00 p.m. | |
| Sat | 6:00 a.m. to 7:00 p.m. | |
| Sun | 6:00 a.m. to 7:00 p.m. |
Lack of service at Tennis Center, DC Ranch. Dave C., Tennis Director, has made our tennis experience less than optimal. Dave may be a good tennis player; however his leadership, communication, and personality skills are lacking. Dave is not welcoming to new members or seasoned members. He does not greet people, rather ignores them, talks down to them and comes across with an arrogant attitude. I don't believe I have ever seen him smile. He is not a "service oriented" individual. Does not return emails or phone calls. Many me... read more
I joined last year because I moved across the street in Windgate ranch. I bought a family membership and went regularly. The facility is clean but has minimal weight equipment. I accepted the short comings because it was so close and well kept. I almost never received the guest passes promised and had to always ask. I left Scottsdale for the summer and put my membership on hold - $54 month. I mixed up my last days at the club and ended coming in two days after my membership expired. The staff treated me like a criminal and t... read more
Business response:
Eric, I am sorry that your experience here was an unsatisfactory one. Here at the Village, we take customer service very seriously and want our members to feel at home in our clubs. As for your concern about our freeze policy, we do provide the option for members with frozen accounts to visit twice per month with a guest pass. We do not send out guest passes, but guest passes are available upon request.
I've been a member at the Village at DC Ranch for about a year and not only has my monthly membership gone up but my monthly kids club has risen significantly without my knowledge. The clubs bathrooms and locker rooms are outdated and for the price they should be on top of that. The reason I stay is the convenience of the location and the openness feeling of the gym. My young daughter loves it here too.
Business response:
Heather, Thank you for voicing your concerns. I would like to let you know that we are currently meeting with all of the youth services directors to review our current policies. Once a final decision has been made regarding food in our child care areas, we will let the members know about any changes, if any, to our current policy. Thank you for being a member and I hope to see you around the club!
Great location for me as I live near by. I like how this club has great coffee and quality drinking water. The staff are always friendly. This club has plenty of parking. I tried yoga the other day and have to say it was the best yoga I've ever done. I'm looking forward to more yoga.
Excellent gym! It felt like a resort. Every amenity I could have hoped for. Very clean. The staff was nice and helpful.
I've been a member for a few months now, I really struggled with the rating because some aspects are great and some would warrant negative stars. 5-stars -variety of classes throughout the day -friendly front desk - Trudy & Becca, and Kathryn from the tennis center -new cardio equipment that receives regular maintenance -nice hot yoga studio, wish it was larger since it gets really crowded when it is 3 rows deep -towel service and the service staff are very friendly and always greet you as you walk to and from the change roo... read more
We have been members at Gainey, Camelback and DC Ranch for several years. We have not experienced any issues with Gainey or Camelback; we are cancelling our family membership due to extremely poor member service at DC Ranch. In the span of approximately 8 months, we have had unauthorized charges on our account, rude/inaccurate comments placed on our account and accusatory calls from the child care area, and more. When we inquired about the unauthorized charges on the account, it was fixed within a few weeks, but without ... read more
Business response:
Hi Rob, Thank you for sharing your review with us. It sounds like you had several experiences where we may not have clearly communicated with you or communicated in a timely fashion, and I apologize for any miscommunication. For the safety of our youngest members, from time to time we have pop-up reminders on our check-in system for employees to remind parents of our childcare guidelines, including the requirement of a parent or guardian remaining on premises while a child is in our care. In regards to unauthorized charge... read more
Best gym ever!! Love the staff and all the amenities. Equipment is awesome, always clean and great classes !
Business response:
Hi Traci, thanks for sharing your experience! I'm glad you're enjoying everything DC Ranch Village has to offer. See you around the club!
I wrote this review a little over a year ago and everything still stands true!!! The kids club is an absolute dream! I feel so comfortable knowing that my now 20 month old and 3.5 year old have a safe a welcoming place to stay and play while I workout. Initially, I used the gym to getting some much needed me time. I relaxed, I used the pool and the jacuzzi all the time. Now though, I really use the gym and all of its equipment. I like that it's never very crowded and that there is a machine or fitness tool for practically wh... read more
Frequently asked questions about DC Ranch Village Health Club & Spa
How is DC Ranch Village Health Club & Spa rated?
DC Ranch Village Health Club & Spa has a 4.3 star rating with 349 reviews.
When is DC Ranch Village Health Club & Spa open?
DC Ranch Village Health Club & Spa is open now. It will close at 9:00 p.m.