This profile has been claimed by the business owner or representative.
del Lago Resort & Casino
- Casinos
- Waterloo, NY
About this business
This resort and casino offers headlining entertainment and endless gaming action! del Lago Resort and Casino delivers a world-class gaming experience in the quiet community of Waterloo in Upstate New York. Named as one of the Top 5 hotels in the country by USA Today and a AAA four-diamond property.
Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room needs a refresh the chairs were stained and the carpet is dirty, the staff was great
Business response:
Lynne, We appreciate your feedback and will share your comments regarding the chairs and carpet to our Housekeeping team.
Everything was perfect !
Business response:
Adrien, We are thrilled to hear you found everything to be perfect and enjoyable. It is always our goal to exceed our guests expectations, and are glad we were able to do so.
My family and I arrived earlier than expected. We were able to check in right away. I lost my credit card and they tracked me now immediately to inform me that they found it. I didn’t even have time to miss it. The staff was so attentive, helpful and friendly. We really enjoyed our stay. I had my 12 year old niece and she even had a good time, eating and exploring the hotel. The spa was amazing. Breanna, Brandon and Maria made this stay even better. Thank you for a really pleasant experience.
Business response:
Della, Thank you for sharing your feedback regarding your stay at our resort. We are thrilled to hear the mention of attentive, friendly team members who made a difference by finding your lost credit card and reuniting it with you in a timely manner. We are also thrilled to hear that everyone in your traveling party had a good time, and we hope you will return again soon!
Business response:
Michael, We appreciate your feedback, and are glad you enjoyed your stay. We hope you will return again soon.
For my first time staying inside the casino it was amazing
Business response:
Idalida, We are glad you enjoyed your stay, and hope you will return again soon.
Check in and check out very smooth and easy
Business response:
Renee, We appreciate your feedback and are glad to hear you enjoy your stay!
Business response:
Neryanne, We appreciate your feedback, and are glad you had an enjoyable visit as we strive for the highest levels of guest satisfaction possible! We hope you will plan another visit soon!
Business response:
Jennifer, We appreciate your feedback, and are glad you had a great stay!
Business response:
Todd, We appreciate your feedback, and are glad to hear you enjoyed your stay!
Frequently asked questions about del Lago Resort & Casino
How is del Lago Resort & Casino rated?
del Lago Resort & Casino has a 4.5 star rating with 13,214 reviews.
When is del Lago Resort & Casino open?
del Lago Resort & Casino is open now. It will close tomorrow at 12:00 a.m.