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del Lago Resort & Casino
- Casinos
- Waterloo, NY
About this business
This resort and casino offers headlining entertainment and endless gaming action! del Lago Resort and Casino delivers a world-class gaming experience in the quiet community of Waterloo in Upstate New York. Named as one of the Top 5 hotels in the country by USA Today and a AAA four-diamond property.
Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean Hotel with friendly staff Great stay— bed was comfortable, clean room and lobby. Gaming floor was also very clean. Rooms have lights on occupancy sensors which help light up the space when you walk in. The hotel was full and did not hear guests next door or in the hallway. Recommend for adults.
Business response:
Jennifer, We appreciate your feedback, and are happy you had a great stay! We hope you return again soon.
The room is spacious and good value for the money. Ate at the Sports Book and had an excellent bartender!!
Business response:
Roger, We appreciate your feedback and are happy you found good value for the money in our resort. We hope you return again soon!
Business response:
Scott, We appreciate your feedback, and are thrilled to hear you enjoyed your stay! We hope you will visit us again soon.
Really liked the room setup - the long counters and the benches at the foot of the bed. Very comfortable.
Business response:
Catherine, We are so pleased that you enjoyed our Hotel rooms, and found the set up to be conducive to a comfortable stay!We look forward to your stay!
Great stay. Clean room and great dining options.
Business response:
Mary,We sincerely appreciate your feedback, and are glad to hear you had a great stay! We hope you return again soon!
Business response:
Daisy,We appreciate your feedback, and are glad you enjoyed your stay! We hope you return again soon.
Business response:
James, We appreciate your feedback, and are glad to hear you had an enjoyable stay. We hope you will return again soon so we can earn a 10 out of 10 score.
Just ok When I went and checked in there was a decent line ahead of us and only 2 or 3 clerks helping people. Took awhile to get checked in. Part of the room were very nice, the bathroom, pillows, bed but then the furniture was rough. The bedside stands and dresser were horrendous and really should not be in a hotel room. I expected that out of a low end hotel but not out of a casino hotel. The restaurants inside are more of a typical fast food place and the one good restaurant does not accommodate vegetarian options.
Business response:
Peter,We sincerely appreciate all guest feedback, whether it is positive or negative, as we can learn and grow to better improve our processes. We are glad to hear there were many aspects of your stay that you enjoyed, but regret to hear that the condition of the furniture in the room was not up to standard. Your feedback is being shared will all relevant departments, and we hope you will return again soon!
Business response:
George,We appreciate your feedback, and are thrilled you had a great stay! We hope you return again soon!
Frequently asked questions about del Lago Resort & Casino
How is del Lago Resort & Casino rated?
del Lago Resort & Casino has a 4.5 star rating with 13,203 reviews.
When is del Lago Resort & Casino open?
del Lago Resort & Casino is open now. It will close tomorrow at 12:00 a.m.