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del Lago Resort & Casino
- Casinos
- Waterloo, NY
About this business
This resort and casino offers headlining entertainment and endless gaming action! del Lago Resort and Casino delivers a world-class gaming experience in the quiet community of Waterloo in Upstate New York. Named as one of the Top 5 hotels in the country by USA Today and a AAA four-diamond property.
Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was large, very well appointed and attractive. Superb bed although we would prefer sheets and blankets to the duvet. Too warm for Summer. The food was very good and moderately priced. Del Lago is most certainly on our preference list when we are in the area.
Business response:
Robert, We appreciate your feedback, and are glad you enjoyed your stay. We hope you return again soon!
No buffet will be why we would never come back alone, but they also have limited dining the week. If you stay during the week you are basically limited to a food court. Where you can enjoy as my wife and I did burgers served for two on a tray lined with paper! Casino dining at its finest. Sports book bar wasn’t any better they made sure they charged me for everything even though I was gambling but even forgot to bring my wife’s wine. When I informed the bartender after 10 minutes of waiting he acted bothered it, again no apo... read more
Business response:
James,We sincerely appreciate your feedback, and apologize for the issues you experienced with our food and beverage options. Your feedback will be shared with our food and beverage team to improve upon the quality of product served, and the service provided.
Love the upscale decor and concert venue
Business response:
Genene, We appreciate your feedback, and are glad to hear you enjoyed the concert venue and upscale décor. We hope you return again soon.
Business response:
Gregory, We appreciate your feedback, and are glad you had a great stay!
Business response:
Thomas, We appreciate your feedback, and are glad you had a great stay!
Del Lago's hotel is there to service the casino. We were not there for the casino, so this might not really apply to other visitors. The elevators are only on one end of the hotel, not in the center of the hall as per normal. If you have higher number rooms, you will walk to get to the elevators or ice/vending. The room was nice enough. Beds weren't very comfortable, and outlets near the beds are at a premium. Bring extension cords if you have multiple devices to plug in, like CPAPs. Temperature control was good. There are n... read more
Business response:
Dean, We value all guest feedback as this allows us to gauge where we are doing well, and more importantly, where we can do better. I would like to sincerely apologize for the issues you experienced with your room cleanliness as the issues you described certainly do not meet our high standards. Scoring only a 3 out of 5 means were missed the mark by a longshot. Your comments have been shared with the Front Desk staff as well as Housekeeping. We hope you might consider giving us another chance to better serve you again in the... read more
Incredible place and expensive lodging.
Business response:
Nolan A.,We appreciate your feedback, and are pleased to hear you enjoyed our facilities. We hope you return again in the near future!
Business response:
Terence,We appreciate your feedback, and are thrilled to hear you had a great stay! We hope you return again soon!
We stayed at the hotel because we were to see a show at the resort. We were never notified that the show was canceled. As a result we spent a considerable amount on the room and dinner - but no show. We would have rescheduled.
Business response:
Jeffrey,We sincerely apologize for any inconvenience that might have been caused due to the postponement of the show. Notification was sent out via email and social media platforms due to a scheduling conflict with the artist. We hope you will be able to return and attend the rescheduled show for next year.
Frequently asked questions about del Lago Resort & Casino
How is del Lago Resort & Casino rated?
del Lago Resort & Casino has a 4.5 star rating with 13,205 reviews.
When is del Lago Resort & Casino open?
del Lago Resort & Casino is open now. It will close tomorrow at 12:00 a.m.