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del Lago Resort & Casino
- Casinos
- Waterloo, NY
About this business
This resort and casino offers headlining entertainment and endless gaming action! del Lago Resort and Casino delivers a world-class gaming experience in the quiet community of Waterloo in Upstate New York. Named as one of the Top 5 hotels in the country by USA Today and a AAA four-diamond property.
Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The air registers in the room, were filthy. We had a gift certificate that our children gave us for xmas. The check-in clerk didn't know how to process the gift certificate. So, instead of asking for help he ignored us and called the next person in line. That is just poor service for a facility that is always flaunting their great service, and friendly staff. On a positive note, the staff at the Socialle Cafe were outstanding I would give them a 10 .
Business response:
Edwin, We are truly sorry about the negative experience you had during check-in. We are working to address your concerns with our Front Desk staff. We are happy to hear you enjoyed your dining experience at the Sociale Cafe and Bar. If you are ever in the area again, we hope you'll consider giving us another opportunity to better serve you.
Love our stays at the casino !! Excellent food choices!
Business response:
Joanne,We are thrilled to hear you enjoyed your stay! We are glad you enjoyed our dining outlets, and hope you will visit us again soon!
Business response:
We sincerely appreciate your feedback, and are grateful for the high remarks. We hope you will visit our resort and casino again soon!
Great time The hotel was nice and clean. Missing hotel info sheet in room and a couple flies was my only complaint...I had a great time
Business response:
Nicole,We appreciate your feedback, and we are glad to hear you enjoyed your stay!
Nice stay Clean and comfortable room. Very friendly staff. Easy parking. Only negative is the hyped misleading website about the restaurants in the casino. ONE restaurant was open with a really limited menu. I guess you’re not there for the food. It’s worth a try.
Business response:
Paul, We appreciate you taking the time to share your feedback with us. We are happy to hear that your hotel room was clean and comfortable and that our team members were friendly. We hope you will return again soon, and will have an opportunity to stay with us on a weekend to enjoy our additional amenities.
Microwave room was great but,it needed a microwave.
Business response:
Nancy,We appreciate your feedback, and are glad to hear you enjoyed your visit.
Business response:
Steve,We are happy to hear you enjoyed your visit with us, and look forward to your return.
Business response:
Thank you for your Outstanding Review! We look forward to having you stay with us in the future!
What a great little find on our way home from Nee York City! Clean and comfortable.
Business response:
Sheila,We appreciate your feedback, and we are glad to hear you enjoyed your stay!
Frequently asked questions about del Lago Resort & Casino
How is del Lago Resort & Casino rated?
del Lago Resort & Casino has a 4.5 star rating with 13,204 reviews.
When is del Lago Resort & Casino open?
del Lago Resort & Casino is open now. It will close tomorrow at 12:00 a.m.