This profile has been claimed by the business owner or representative.
del Lago Resort & Casino
- Casinos
- Waterloo, NY
About this business
Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 a.m. | |
| Tue | 8:00 a.m. to 3:00 a.m. | |
| Wed | 8:00 a.m. to 3:00 a.m. | |
| Thu | 8:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Kathryn, We appreciate your feedback, and we are glad to hear you had a great visit. We hope you visit our resort again soon.
Nice staff and property was well maintained
Business response:
David, We sincerely appreciate your feedback, and are pleased you found our staff members to be friendly and that you found our property to be well maintained. We hope you return again soon.
Excellent
Business response:
Sunita, We appreciate your feedback, and are glad you had an excellent visit. We hope you visit us again soon!
Business response:
Carol,We appreciate your feedback, and we are happy to have earned a 10 out of 10 score by meeting your expectations. We hope to have you return again soon!
Need to bring buffet back and add some updated games
Business response:
Michael,We appreciate your feedback, and are glad you had a great visit. We hope you return again in the near future.
Business response:
Kevin,We appreciate your feedback. It sounds like you had a great visit, and we hope you visit us again in the future.
Super clean and nice, staff very welcoming, always a good time staying at the Del Lago
Business response:
Kendra, We sincerely appreciate your feedback, and we are absolutely thrilled to hear about your great visit! Our team works diligently to provide the best guest experience, and I am glad we met your expectations. We hope to have you return again soon!
The air conditioner was not working properly and the carpet was damp and sticky. The room smelled…maybe the ac/carpet. Chairs were all stained. Lots of things closed in the casino. Workers in the one restaurant were cranky from being overworked. Felt it was overpriced.
Business response:
Amanda,We truly appreciate you taking the time to share your feedback with us. While we regret to hear you did not have the best possible visit, the feedback you have provided us is crucial to our operations. We are going to ensure all relevant departments within the resort and casino are made aware of these issues so we can improve moving forward. We hope you'll consider giving us another opportunity to better serve you in the future.
First stay Great stay. The room was clean and comfortable. The staff was friendly and welcoming. This was our first stay but we will be back.
Business response:
We truly appreciate your feedback, and we are so glad that we met the mark and provided you with a great visit. We are excited to hear of your intent to visit our resort again in the future, and we look forward to hosting you again soon!
Frequently asked questions about del Lago Resort & Casino
How is del Lago Resort & Casino rated?
del Lago Resort & Casino has a 4.2 star rating with 16,659 reviews.
When is del Lago Resort & Casino open?
del Lago Resort & Casino is open now. It will close tomorrow at 12:00 a.m.